Kickstarter Customer Service Issues

I am experiencing an ongoing issue utilizing my Apple ID with email relay for logging in. Recently, I encountered complete account lockout while trying to update the associated email address for my Apple ID login for Kickstarter. After multiple unsuccessful attempts, a resolution was identified (Ticket #[redacted]). The solution details provided by Kickstarter support are outlined below. Subsequent emails to Kickstarter support did not elicit any responses. It's crucial to address this promptly as I have ongoing campaigns awaiting billing and inaccessible rewards. Your assistance is greatly appreciated. Changing the Apple ID email settings directly impacts the connection. To proceed, I need to confirm the following information for Kickstarter account retrieval: - Name of the last pledged project - Chosen reward - Card type (Visa, Mastercard, etc.) - Last 4 digits and expiration date of the most recent card used for pledging Our development team can reset the Apple associations and link your Kickstarter account to a designated email, requiring standard password/email login. Please advise on the next steps. Thank you, Raúl

Thirteen thousand and fifteen backers, including myself, pledged one million seven hundred ninety-five thousand dollars on Kickstarter to "The Yes Company" for their product, "CHOPBOX." The promised delivery date was Christmas – December [redacted]. However, till now, many of us worldwide are still waiting for the product. While crowdfunding failures are common, this situation is unique. The lack of timely communication and what seems like dishonesty in their updates is frustrating. Demanding additional shipping fees, more than double the product cost, without reasonable explanation is disappointing. Over 8,[redacted] negative comments on their campaign page and IndieGoGo suspending their campaign on fraud claims are worrying signs. Kickstarter's apparent inaction and limited accountability are concerning, especially considering the numerous unhappy backers on platforms like Facebook. Change is needed.

I supported a project on Kickstarter for the Breeze Silver and Gold Cooling Tech Antibacterial Travel Mask over a year ago. Unfortunately, the updates have been sporadic, and the product received by some backers is inferior to what was promised. I have lost $[redacted] (and potentially more) due to this. I have reached out to Artech multiple times with no response. I am considering blocking Kickstarter transactions with my bank and spreading awareness about these practices. I demand a refund and am prepared to seek legal action if necessary.

Scripture Knives Issue It's been two years, and many Kickstarter backers are unhappy with the service from a certain supplier. This has led customers to lose faith in Kickstarter. It's essential for the company to address this situation promptly. Consider banning the supplier and reconsidering policies for creators who fail to deliver on time. Take a look at the knife project specifically, where backers are dissatisfied with the quality and constant delays. It's crucial to protect Kickstarter's reputation by taking the necessary actions to ensure customer satisfaction.

I have a question regarding a Kickstarter project called "Slider 2.0" by "THE COMPANY." The pledging period has ended successfully, and the product is expected to be shipped by the end of January to backers. Unfortunately, I missed the opportunity to pledge for this upgraded version of the product. I am curious if there is a specific website where successfully funded Kickstarter projects are available for purchase post-campaign. I would appreciate it if you could relay this question to Kickstarter to inquire about the designers' plans for selling the product. Many backers, including myself, are seeking clarification on this matter and would like some answers. Thank you for your assistance in addressing this issue.

Subject: Concerns About a Kickstarter Project I supported a project back in September [redacted] and have not received the promised item. The creator seems to have disappeared despite the project being funded. I have tried reaching out to the creator and Kickstarter with no success. I am disappointed by the lack of response and want to know why there are no warnings for potential new backers. This experience has made me hesitant about supporting future Kickstarter projects. Despite my attempts to contact support, I am unsure if my messages were received. I hope Kickstarter addresses these issues to maintain the trust of its users. Thank you, M. Pearlman

Subject: Follow-Up Regarding ThermoBot Device Reward Hello, I am Clayton Walls from Calgary, Canada. I have been an avid supporter of various projects, and in August [redacted], I pledged $89 USD towards the ThermoBot.ai project using my now expired Mastercard ending in [redacted]. Kickstarter confirmed my pledge on August 30, [redacted], stating my backer number as [redacted] and estimated a delivery date of December [redacted]. Additionally, on September 17, [redacted], I received an email from [redacted] confirming my reward of 1x ThermoBot Device. Unfortunately, despite providing the correct email and mailing address details, I have not received the ThermoBot Device as promised over 18 months later. I kindly request the immediate shipment of my reward, covering all shipping costs. If a refund is necessary due to the expired credit card, I prefer a certified check for $89 USD plus interest. Please address this matter promptly. Best regards, Clayton Walls P.S. I am awaiting your response for nearly 30 days since my initial inquiry.

I am contacting you on behalf of another person. I am inquiring about the cancellation of the Talking Jesus doll. It seems that Kickstarter may be conforming to what is known as the "woke culture." This trend, which elevates BLM and the transgender community, is viewed by some as extreme. Many reputable companies seem to have compromised their values by aligning themselves with the Joe Biden administration's narrative of systemic racism in the country. As an African American, I oppose this form of reverse racism. I believe if this were a Muslim or Gay doll, Kickstarter would have supported it without hesitation. It is my view that principles are being compromised, and the right thing is not being done or said for everyone. I am confident that I cannot be silenced because I have divine protection. Thank you, Miles B.

I am extremely disappointed with the Kickstarter project I backed for Ecriture knives. My delivery was delayed over a year, and the updates provided were uninformative. The quality of the knives is subpar; they were supposed to be made of Japanese steel, but they are not. The counterweights fall out easily and collect water, causing issues when washing. Additionally, the special metal ends with logos are poorly glued and many arrived loose. It seems like the nearly [redacted] customers who backed this project all have similar complaints, with no positive feedback in sight. Kickstarter has not taken any action to address these issues, leaving me feeling let down. I will not be supporting any more Kickstarter projects in the future.

I supported the Bellsburg- the Songs of Rich Mullins Kickstarter event happening next weekend. Traveling from out of state, I'm missing some crucial details. Despite receiving emails, attempts to contact the organizer have failed due to my email not being recognized. I was supposed to receive an important email days ago, but it hasn't arrived. I know Dave Trout is managing this event, but I can't reach him. Can anyone assist me?

Kickstarter has restricted my account without any explanation. I am unable to manage the campaigns I supported or fill out any surveys. They are taking my money without allowing me access to my rewards or pledges. This is unacceptable. Kickstarter must either refund all my pledges or unlock my account so I can manage my backed campaigns and receive my rewards. I need to fill out surveys and receive the rewards I pledged for. I await your response on how this will be resolved. Thank you. ~JG

Hi there, I hope you're doing well. We plan to introduce our new product, EFG, on Kickstarter in March [redacted]. Before that, we have an upcoming show in February 2 where we'd like to showcase EFG for publicity purposes only. It has also been invited to be displayed at the New Product Zone during the event. I'm concerned if this early display will impact the launch of the EFG project on Kickstarter. Your feedback on this matter would be greatly appreciated. Thanks in advance for your response. Best regards, Mandy

I am having difficulty updating my email on Kickstarter as my current email address is inaccessible. When I attempt to change the email, the system requests my password, which it then deems incorrect. Following this, when I opt for the "forgot password" option, it mentions sending a link to the old email, which I cannot access. This presents a challenging situation. Kindly assist by sending the link to my new email [redacted]

URGENT: Please contact me at [redacted] or [redacted] today or tomorrow regarding purchasing the SitJoy SofaChair X1 for $[redacted] on Kickstarter. The SitJoy Smartsofa is a multifunctional sofa with various smart features, perfect for replacing your current sofa. With a weight capacity of [redacted] lbs and a width of nearly four feet, it can accommodate two people comfortably. Developed by Sitjoy, a Chinese company, this smart sofa offers unique features like a built-in Bluetooth speaker and automated smart recliner. Its multi-functional design allows for rocking, swiveling, and reclining with anti-fouling and wear-resistant fabric. Don't miss out on this special Kickstarter price for the SitJoy Smartsofa! Best regards, Teresa Foster [redacted]

Hello, I'm Lawrence Sims, the author of "When Sex, Women, and Madness Speak." I'm currently raising funds to print my book set for release in October. I've created a website where potential buyers can preview some of the content. Can I direct investors to my poetry website from Kickstarter? Is there a way on Kickstarter to showcase the book cover for potential investors to see? Am I allowed to share a link to my website? Thank you for your assistance.