Kickstarter Customer Service Issues

I started filling out information for a Kickstarter campaign, but when I returned to complete it, I received a message saying "Someone already has this project." I'm confused as to why this happened. I'm not sure if it was because I selected "start" when I returned to finish instead of searching for my existing project. I also tried searching for my project, but nothing came up. Can anyone provide some insight into this issue?

Hello Kickstarter team, I hope you are doing well. I am trying to retrieve my account, but I'm unsure if I used my email or my mother's email to create it. Additionally, I can't remember the password I used. I attempted to create a new account with my email to check for existing accounts, but it was unsuccessful. Could you please check if there are any accounts associated with the email [redacted]? Thank you for your assistance. This is her son reaching out for help.

I supported the iKuddle project in August [redacted], as Backer #[redacted]. The creator keeps pushing back the delivery date, which is understandable for a new product. Still, there is a severe lack of communication. The latest shipping date was supposed to be December [redacted] with a promised update in early December. However, there have been no updates since November, and a new shipping date has not been confirmed. I've attempted to reach out to the creator through Kickstarter and their email multiple times, but I haven't received any responses. The lack of communication is worrying, especially considering the creator raised over $1,[redacted],[redacted] for this project. I pledged approximately $[redacted] and am unsure how to proceed. During the funding phase, the creator was providing daily updates, but now that the project is funded, communication has become minimal.

I received an email from [redacted] regarding the Kickstarter project I backed. They are requesting my Kickstarter Backer Number (Order Number on the form), which I can't find. Despite my email attempts, they haven't responded or processed my refund, leaving me frustrated. I need help to locate this number as requested to facilitate my refund process. --- bogus

We are a nonprofit organization based in the Democratic Republic of Congo, specifically in Kinshasa. Our focus is on teaching English and French to children aged eight to fifteen, as well as offering literacy programs for those who have not attended school. The project is relatively new, but the impact of COVID-19 has affected our ability to operate effectively. We are seeking assistance to maintain and expand our activities. Our long-term goal is to establish a bilingual school that meets international standards. However, for now, we aim to sustain the current project for the next three months. Your support for this essential project is greatly appreciated. We eagerly await your response. Thank you.

I supported Petato's project on Kickstarter in November [redacted] by pledging $[redacted] for an automatic cat litter box. Even though they promised delivery by June [redacted], I have not received it yet. I have emailed Kickstarter requesting an immediate refund for the product I backed, as outlined below: "I am requesting an IMMEDIATE refund for the following project: Footloose: Next-Gen Automatic & Health-Tracking Cat Potty by Petato Reward Messages 8 Reward delivered? Use this to keep track of which rewards you’ve received! Pledge Details: - Footloose ▪ Early Bird 😽 - Retail Value $[redacted] | Save $[redacted] | 40% OFF - One Footloose Auto Cat Toilet - Pledge Amount: $[redacted] - Shipping to United States: $50 - Total Paid: $[redacted] - Estimated Delivery: Jun [redacted] - Backer Number: 2,[redacted] out of 3,[redacted] total I eagerly await your prompt response. Thank you, B.K."

Hello, I received the NXT NFC ring from Thingyfyio that I backed in May [redacted]. I was excited to receive it, but unfortunately, there are some issues. Firstly, the delivery time was over a year, which was longer than expected. The main problem is with their website. The NFC chip works about 50% of the time, while the other 50% leads to a blank page when I try to use the link. The website link is app.thingyfyi.com. Despite creating a profile, the "Customize" button does not function as advertised, limiting the features available. The lack of communication from the company is concerning. I acknowledge that you may not be able to directly influence the company to update their site, but any guidance on addressing these issues would be helpful. I have already contacted their support team and am waiting for a response. I appreciate any advice on resolving this matter. Thank you for your time and I hope you have a great weekend. Best regards, Nicole

It has been eight days since I submitted my project for approval. We are set to launch this Friday, 8-14-20, and I urgently need an update on its status to plan my promotional activities accordingly. I am concerned as my peers in the comic book industry received quick approvals. Typically, I get approved within two days for my Kickstarter projects, but this time seems different. I have been emailing daily without any response. The project page only shows the message "Stay tuned. You'll get a response by August 5, [redacted]," which has passed. Your assistance in this matter is greatly appreciated. Please provide a reply and specify a date for approval. Thank you, -DM [redacted]

I submitted this message via Kickstarter customer service three weeks ago. URGENT! Greetings, I am based in the UK. I successfully concluded a Kickstarter campaign two weeks ago, but I have not yet received the funds. Unfortunately, I am unable to receive the funds as my bank account has been closed. The bank did not provide a reason for closing my account, so I had to open a new one and transfer all my savings there. Consequently, the initial account I linked to my campaign is no longer active. Can you please advise me on how to update my bank account information? My project is named Anaki by Zebra Comics. I appreciate your assistance in ensuring that my backers are not affected. Although I have received a few responses, there has been no communication for the past three weeks. In one response, I was informed that the funds would be returned since they were not deposited into any account and that they would be redirected to my new account (I have provided the details multiple times). However, I have not seen any progress. I wanted to call for assistance but could not find a contact number. This situation is frustrating as I am eager to fulfill the rewards for those who supported my project.

Our band meticulously planned a Kickstarter campaign for our upcoming studio album. After submission, we received a message stating "Your project is in review. Stay tuned, you'll get a response by October 2, [redacted]," giving us a 3-day window. October 2 passed without any update. As of late afternoon EST on October 5, we are still in the dark, with no response or change. Despite sending support tickets, an email, and reaching out on Twitter, we have yet to hear back. We've built anticipation on social media, but the lack of communication is disheartening. We are eagerly awaiting clarity on the approval process and a potential launch date.

Back in [redacted], I created a cycle security rack designed for 10 bikes after witnessing a rise in bike thefts during my time as a police officer. I patented the idea, which, despite its simplicity, took 4 years. With the surge in cycling due to Covid, my product is more relevant than ever in preventing thefts. Unfortunately, I lacked the funds to spread the word about the racks. My innovative cycle security solution, likened to the story of the Tortoise and the Hare, continues to receive accolades for its design while contributing to a cleaner environment by encouraging cycling over driving. Although I've received interest from Europe, I'm seeking donations from cyclists to help make this security solution widely available.

Hello, I'm Ilaria P. I backed a project featuring tarot illustrations by Paolo Barbieri on Kickstarter. I am checking if my package has been shipped due to snow-related delivery issues. Some individuals in Italy have received the same reward I pledged for, and I am located in Italy as well. You can find more information about the project here: [redacted].

I am setting up a Kickstarter for my new company, DailyAdventureBox. It is a contactless rental locker for outdoor sporting equipment, such as kayaks, paddleboards, surfboards, ski bikes, and more. The business operates on a membership basis, and to rent from our DAB lockers, you need to become a DAB member. I plan to set up the tier system as follows: - Tier 1: $10 donation - Tier 2: $19.99 (1 Half Day Rental for any equipment, expires in 1 year, including a one-year membership with DAB) - Tier 3: $29.99 (1 Full Day Rental for any equipment, never expires, plus a one-year membership with DAB) - Tier 4: $59.99 (Tier 3 rewards + a DAB branded CamelBak) I want to ensure that this aligns with Kickstarter's guidelines. If not, I am open to restructuring the tiers for approval. Each tier offers customers something beneficial. Tier 2 targets customers near Lake Tahoe, CA for immediate use at The Boat Works Mall. Tiers 3 and 4 appeal to those supporting DAB but not near Lake Tahoe, offering a cost-effective full day rental for future use as we expand. I aim for clear growth and the potential to be acquired by companies like Uber or Lyft in the future. I am seeking assistance to set up the Kickstarter page professionally within guidelines. As a United States Marine Corps member about to attend Flight School, any guidance from a staff member would be greatly appreciated.

Hello, I am Kelechi Emmanuel from Lagos, Nigeria, an aspiring musician seeking help to overcome hardships. I have written over 30 songs but have only released 2 due to lack of support. I have been homeless for 5 years, struggling to succeed in my career. I am passionate about music and eager to record and release my songs. Proper training in music and learning to play guitar and piano would mean a lot to me. I believe in God and I am hopeful that your organization can offer assistance. Thank you. Best regards, Kelechi Emmanuel Lagos, Nigeria

I have been a Kickstarter client for several years now and have always valued the support for various communities in our diverse country. I am of mixed heritage, including Mongolian, and know that unity among all races is crucial. I am disappointed by the attempt to divide us with political agendas, as my black friends and I do not support divisive movements like BLM or Antifa. All lives are important, and any racist groups are unacceptable to us. Placing messages at the top of every page does not represent the majority's views accurately. I have made the decision to stop using Kickstarter due to feeling that the platform may not fully understand or support unity in our nation. I have the backing of [redacted] Facebook friends from diverse backgrounds who share the same sentiment. They, like me, will disassociate from any business that does not promote peace and togetherness. Therefore, I am closing my account with you today. Goodbye.

Hello, I recently received an email from Kickstarter regarding copyright infringement on a project that has already ended. Kickstarter requested me to revise the description, but since the project is complete, they advised me to email them for editing as they still hold my funds. I have not received a response after waiting over a week. I kindly ask for assistance in editing the description so I can proceed with my project and update my backers. The project is currently hidden, restricting me from informing my backers due to the disabled function.

I've been trying to support the Dungeon Alchemist kickstarter with my new debit card for a few days. Initially, there were bank issues, but those have been resolved. Now, I face two problems. The kickstarter is in euros while I'm in America, and my bank doesn't typically allow foreign currency transactions. I managed to temporarily convince my bank to allow this. However, the primary issue now is that kickstarter is attempting a $0.00 transaction and then stating my card is declined, despite the bank assuring me it should go through. I may need to request my bank's approval once more if kickstarter cannot process the payment even though the bank issue has been sorted out.

I purchased Edina's 'Songs for Spanish and Classical Guitar' project in Nov/Dec [redacted], opting for the book/DVD combo. Unfortunately, the DVDs I received are not functioning properly. I have ruled out any issues with my own equipment. I am uncertain if other customers have encountered similar DVD problems. I attempted to contact Edina via email without success. Please address this DVD replacement issue. Thank you, Chris Murray. My billing address is [redacted] Johnson Rd, Roebuck, SC [redacted]. The item was shipped to my work address at [redacted] Boiling Springs Rd, Spartanburg, SC [redacted].

I would appreciate it if you could assist me in contacting the manufacturer. I supported the AirTab, Backer #[redacted]. Despite my efforts to reach out through Kickstarter, Facebook Messenger, and their Facebook page, my posts seem to be hidden. The lack of response has led me to believe this could be a scam. I am in need of a resolution to either receive the AirTab or a refund. I have reached out for months without any reply, and I am unable to pursue a credit card chargeback due to the time passed. This experience has deterred me from supporting future projects and I intend to inform others as well. Your attention to this matter is crucial.

Hello, My Kickstarter campaign, "Death to Fizzy Pop," just ended successfully today. However, there was a pledge issue with Michael MacKay's £[redacted] contribution due to insufficient funds in his account. He has since rectified this, but is unable to update his payment information on the system. I kindly request for the money to be charged now that his account has sufficient funds. Your prompt assistance is greatly appreciated. Best regards, Stephanie De Palma Death to Fizzy Pop