GoFundMe Customer Service Issues

I'm Caroline Scott and I was attempting to create a campaign for my son Dean Carter. After previewing the listing, a popup indicated it was posted without allowing me to edit. I encountered difficulty signing in as I didn't recall setting a password but had provided my email. Despite trying various password combinations, none were successful. Following the Forgot Password prompt led me in a frustrating loop of receiving reset password emails without being able to set a new password. Customer service provided links to reset the password, but each attempt only brought me back to the sign-in page or sent a new reset email. Despite multiple attempts and assurances that the links were working, I found myself stuck in the same cycle.

There are concerns raised about the authenticity of Desiree's story regarding her butt injections. A YouTube video by UnwinewithtashaK has brought attention to possible inconsistencies in her claims. Allegations of fraudulent behavior and deceit have been made, prompting calls for further investigation into the situation. It is believed that Desiree may not be accurately representing her circumstances, potentially taking advantage of individuals who have donated money to her cause. The lack of concrete evidence, such as medical records or receipts, has led to skepticism regarding her account. The overarching sentiment is one of concern for those who have generously contributed to her campaign without receiving clear explanations or proof of her alleged health issues related to illegal butt injections. The call for transparency and honesty in this matter underscores the importance of ensuring accountability and justice for all involved parties.

I currently have an old GoFundMe account connected to my current Facebook account. The issue is that the old account is linked to an outdated email I don't use anymore, making it impossible to log in and detach it from Facebook. I can't access the old GoFundMe to remove it, causing a problem with sharing my current fundraising campaign on Facebook. This is crucial as my upcoming wedding plans rely on the success of this new account being shared on Facebook. Despite trying to access the settings on the old account, I can't find a solution as it only prompts me to sign in, which is not possible due to the outdated email. With my wedding scheduled for March 6th, resolving this issue promptly is essential. The outdated GoFundMe account is named "Project Mae West," but the URL provided doesn't lead to it. Any assistance in removing the old account is greatly appreciated.

Hello, I currently reside in the U.S. and have a friend who used to live here. Originally from Africa, he has returned to his home country and is dedicated to supporting his community. Recently, he reached out to me seeking assistance in opening a GoFundMe account to aid a local cause in his area. It appears that he is unable to create the account himself as he is not based in the U.S. He has asked me to help in this endeavor, but I am concerned about the legal implications. While I wish to support his philanthropic efforts, I am hesitant about potential legal issues, especially since GoFundMe typically requires accounts to be opened by U.S. residents. I am unsure about my liabilities if anything unlawful were to occur with the funds raised. I value any guidance on this matter. Thank you.

In December, I set up a campaign for my grandfather. I requested a withdrawal in January, but the first two checks did not arrive. GoFundMe support informed me that the check should arrive by February 18th. It has been frustrating taking two months to receive my grandfather's funds. I want to ensure all my donors receive a refund promptly. Approximately $[redacted] of my loved ones' donations is held up, and the delay is concerning. I received an email on February 18th, stating another check is on the way, but I have been waiting for two months now. My grandfather, who is battling cancer, is also eagerly waiting for the funds. I hope to resolve this promptly.

I initiated a campaign to support my missions trip last year and successfully raised funds. However, I encountered difficulties withdrawing the money despite providing all necessary information. After seeking assistance from the payment company, I was redirected back to GoFundMe, creating confusion. I proceeded with my trip without the withdrawn funds, hoping to resolve the issue upon my return. Sadly, a year later, the money remains inaccessible. I am frustrated with GoFundMe's handling of the situation. The online communication promising withdrawals that later result in errors has been disheartening. The lack of a customer service phone line or personal assistance from GoFundMe is disappointing. I am troubled by this experience and may reconsider using their platform for future fundraising efforts.

To whom it may concern, I am Michael Nissan, reaching out regarding the campaign my father, Yaron Gabay, initiated with the assistance of Eli Dadia for my younger brother, Ran Gabay. Unfortunately, my father, a non-US citizen, was unaware of the requirement to provide proof of US Residency and has already returned to Israel with the family, closing his bank account. As the eldest son and a US citizen, I have been attempting to withdraw the funds for two weeks without success. Despite my efforts to update the campaign account details to mine and make a withdrawal, I continue to receive emails stating that my identity cannot be verified, even after submitting a photo of my Florida ID. The funds are urgently needed for my brother's medical treatment as he is currently en route to Israel for surgery. Please reach out to me promptly as this situation is time-sensitive. Thank you, Michael

Our art program had a generous donation of $[redacted].42 for art supplies from a parent named C. The funds are currently stuck in the account set up, and despite multiple attempts by the parent and her 17-year-old daughter, they haven't been able to transfer the money to our program. The deadline for withdrawal is approaching, and it's concerning that the funds might be refunded if not accessed in time. The account beneficiary was set as the daughter, who attempted to withdraw the funds, but they haven't appeared in her bank account. It's frustrating to be in a position where we can't access these much-needed funds and we're unsure of the reason for the issue. We are eager to get in touch with a support representative to resolve this matter promptly and ensure the funds reach our art program as intended.

My husband's employer shared a GoFundMe link with all contacts, and we want to make sure everyone is getting our updates. We reached out to their Help Desk, but the automated responses didn't clarify. In summary: - Do all initial email recipients of the GoFundMe request from his employer receive updates automatically on the GoFundMe site? - If you donate, do you automatically receive updates? - Is it the sender's responsibility to notify the original list about updates? Thanks for any assistance you can provide.

I am hosting a benefit for Chase Cygan, and Gina Cygan, his mother, is using my information to raise money on GoFundMe. She has modified the flyer I created and is misleading people by combining her benefit with mine. Her event is supposedly to help Chase fight cancer. I have evidence, including photos, of her exploiting our fundraiser, which almost got shut down due to complaints about her mishandling money. I am addressing this issue with GoFundMe. I had explicitly asked her not to do this, but our benefit is now being compromised. Please reach out to me before taking any action against her, as I would like to provide you with the evidence I have obtained.

Can you please assist me in removing expired pages and photos on my behalf? Also, I need help editing my incomplete story as I am unable to access it for corrections. It's important to me not to reveal my name on Facebook due to potential negative reactions from some individuals. I am in the process of organizing fundraising for my lung transplant and increasing awareness for organ donation registration in the U.K. Your support in editing and completing my story is greatly appreciated. Thank you.

Please assist us with our account. We are unsure if we set it up correctly, as no activity is occurring. We created the account over a month ago, but it still shows it was made 19 days ago. We need guidance on how to either restart it for better visibility or troubleshoot why donations are not coming through. We have been sharing the account on Facebook, but it appears only the front page is accessible, not the donation section. We urgently require help as we have been struggling with this for a long time without progress. Thank you for your assistance.

I am seeking assistance with a GoFundMe account issue. Despite checking the website for help, I couldn't find relevant information for my query. The concern is related to the account under the email [redacted] titled "tornado Cuba food relied." The account administrator is awaiting the transferred funds. Urgent support is requested to ensure the raised money reaches the designated account promptly. The individual has actively supported the Cuban community impacted by the tornado, and now it is vital for GoFundMe to reciprocate this assistance. Your prompt attention to this matter is highly appreciated.

It has been nearly a month since my son passed away, and I've been attempting to reach out to GoFundMe. His older half-brother created a GoFundMe page without my knowledge to raise funds for my son's funeral expenses. Despite my intention to organize the fundraiser, I was informed that his brother had already done so. We were meant to have a two-day wake in North Arlington and bury him there. We managed to collect over $20,[redacted], but his brother used $4,[redacted] to cover funeral expenses and the rest for his personal needs. I strongly believe it is unfair that I had to cover the costs while others donated for a different purpose. I am only requesting the return of the $4,[redacted] to properly bury my son, instead of him being cremated. I am disappointed that his brother and father profited from his death, while I am left dealing with donors who did not receive what they contributed for - a place to pay their respects to my son.

I contributed to a GoFundMe campaign that helped a woman who suffered a devastating loss. The funds were meant to support her after losing her husband and child in a tragic accident. However, I discovered that the charity holding the remaining money misused all of it for personal gain, depriving the widow of the support. As a police officer, I want to pursue legal action against the individual who embezzled the funds. I seek guidance on how to proceed and whom to list as the victim in this case to ensure justice for the family. Your assistance in this matter would be greatly appreciated. Thank you. ~ J.S.

A friend set up a GoFundMe page for my sister after her house fire, raising $[redacted]. However, GoFundMe deducted nearly half, leaving only $[redacted] for her. She lost everything, including her 9 puppies. I didn't realize GoFundMe took fees, as their platform claims to be free. How can we ensure my sister receives the full $[redacted] to help her recover? It's disappointing that the original intention of helping someone in need is overshadowed by the fees. I'm hesitant to donate through GoFundMe in the future. Looking forward to your assistance.

I am reaching out for the fourth time to address my concerns about the GoFundMe account. Creating this account has been more time-consuming than anticipated. Despite wanting to support my brother and his diabetic wife, who face financial strain due to her health and fixed income, I find the process challenging. I initially wanted to test the platform for a national fundraising idea but discovered it requires excessive time contacting individuals. If there are errors in my approach, please advise; otherwise, I request the account's cancellation and a refund of $96.82 after deducting fees. Moreover, I was charged an extra $15 on my credit card, which I was unaware of until reviewing my statement. Attempts to contact customer service have been unsuccessful. Please cancel the diabetes fund GoFundMe account where I deposited $[redacted] and refund the remaining balance to my card.

I need assistance with my hotel expenses. I am a handicapped person and my service dog, Mona Lisa, was taken from me by a fireman working in Toledo, Ohio. It is costing me $75 a day to stay at the Quality Inn on Secor Road in Toledo, Ohio. I am facing financial difficulties trying to collect enough money to retrieve my dog. Mona Lisa is not just a pet, but a vital service companion for me. The situation has been complicated further by issues with Aetna Health Insurance and vendors associated with Halo 5. I have been forced to stay in hotels like Extended Stay and Red Roof Inn, and my personal belongings have been mishandled. I have also faced challenges related to having my dog stolen and dealing with health issues, with numerous surgeries and hospital visits. I am struggling financially and emotionally. I hope for understanding as I express my difficulties through voice dictation due to physical limitations.

I'm soniya, and I'm facing financial challenges for my upcoming marriage. Despite overcoming objections from my parents due to different religions, my partner's family now demands a higher dowry due to another offer. Understandably, they are in financial distress. I've exhausted my options and seek 12 lakhs for the marriage. My future lies with my partner, and I cannot imagine marrying someone else. I urge for assistance or guidance during this crucial time.

I am the Secretary for Bogalusa Little League seeking assistance to access our GoFundMe donations of $5,[redacted] authorized by the Board of Directors. Bogalusa Little League Go Fund Account, c/o Cleotha Burrell and/or Don Brumfield EIN 52-[redacted] Zellco Federal Credit Union, [redacted] Richmond Street, Bogalusa, LA [redacted] We need guidance on how to retrieve the funds from our GoFundMe account with the account number [redacted] promptly and obtain the fund's payment history. We request GoFundMe to transfer the donations to the League's specified account. We appreciate your attention and cooperation in resolving this matter. Thank you. [Marilyn D. L.] [redacted] [redacted]