GoFundMe Customer Service Issues

Hello, I opened an account to assist my friend in Lebanon. Despite my intentions, my account was suspended without a clear reason. I have deleted the account but am willing to create a new one and start a new fundraising campaign. I hope to receive guidance on how to proceed. Thank you. Sincerely, [redacted]

Hello, I am concerned about my friend who is a hairdresser and has been unable to work for two months due to health issues. He lives day to day on tips and doesn't have savings to rely on. Despite having Ryan White insurance, his doctors recommend disability, which can be a lengthy process. I am reaching out to see if there are any resources available to help with his situation. He is a hardworking individual, and I just want to find support for him during this challenging time.

On March 8, [redacted], I began a GoFundMe campaign for my honeymoon fund. However, I received a notification on the same day that my account was suspended because of concerns about the proposed destination for our honeymoon being subject to U.S. sanctions. It has now been nearly three weeks, my account remains frozen, and I have had limited communication with no resolution in sight. I was informed that I would be updated once the issue was resolved, but I have not received any further communication or confirmation. Despite my efforts to find help contact details, I have been unsuccessful in locating any information. The only communication I have received is through a single email thread, which has gone silent.

I am seeking assistance as I am encountering challenges with a GoFundMe campaign for my daughter Danielle Smit. Instead of the donations reaching Danielle for her cancer treatment, they seem to be going to charitable organizations. Despite my efforts, I have not received any responses for help, and this situation is causing us distress. I would appreciate a solution from GoFundMe to rectify this issue promptly. If this matter is not resolved, I will have to explore other options.

As a 72-year-old senior citizen, I recently lost my beloved German Shepherd service dog who was my constant companion due to my health conditions. Tragically, my dog passed away last week, and today I experienced another devastating blow as my car was hit by a driver who fled the scene. With my hearing impairments and physical challenges, having a service dog was essential for me. I am struggling emotionally and practically as I cannot easily replace my car or my companion. The financial burden of this loss is immense, and I feel lost without my loyal dog and the mobility my car provided. I hope to find a way to afford another service dog, as their support is irreplaceable. The sudden string of losses has left me feeling overwhelmed and unsure of how to move forward.

I recently lost my beloved German Shepherd service dog due to complications following a routine surgery. She was not just a pet but a loyal companion who provided me with a sense of security and independence. The loss has been devastating, especially since as a senior citizen living alone, she played a crucial role in my daily life. Furthermore, I was recently involved in a car accident that totaled my vehicle, and I lost one of my expensive hearing aids during the incident. The financial burden of replacing these essential items, along with the emotional toll of losing my dog, has left me feeling overwhelmed and unsure of how to move forward. I am struggling to afford another service dog or replace my car and hearing aid, as I lack the necessary insurance coverage. The situation is deeply distressing, and I am at a loss for how to handle these challenges.

I have been trying to contact GoFundMe about my fundraising campaign without any response. My GoFundMe account is dedicated to covering legal fees for protecting a wetland forest in Ocean Township, New Jersey. Although we've had significant donations coming in, we haven't received any checks for a month. The last two checks sent were invalid. I need a representative from GoFundMe to update me on the situation. Despite sending numerous emails and threats to contact the attorney general's office, I have yet to hear back. I urgently need to confirm receipt of my message regarding a missing $3,[redacted] check. Please contact me at [redacted]. Thank you, Jacqui.

My old account, "The original first bucketman," has been inactive for 3 years. I stopped receiving donations and forgot my login details. Recently, I discovered a $[redacted] donation on the account but couldn't access it. I tried creating a new account and linking it, but it failed, so I deleted the new one. The email linked to the old account ([redacted]) is no longer in use. Resetting the password won't work as I can't access that email. I'm willing to provide identification proof and answer any questions to verify my identity as "The original first bucketman." Thank you for your assistance.

I made a $[redacted] donation towards Ben Hamilton's cataract surgery on November 21, [redacted]. Sadly, he passed away last year. On March 27, I contacted your customer service seeking a refund, but was advised to contact my credit card company. However, Visa does not provide information about the recipient. I am struggling with Lumbar stenosis, a spur, and bulging discs, and require funds for my medical treatments. Any assistance in retrieving my donation would be greatly appreciated. The individual who initiated the GoFundMe campaign was Hans Dohm. I do not have his contact information. As a low-income senior, I am in urgent need of medical care. I am willing to share my medical reports if necessary. Thank you, Nobu Jines.

I am deeply appalled by the situation involving a fundraiser on GoFundMe for the perpetrator of a horrendous crime in Columbia, South Carolina. It is disheartening that such a platform would support someone who has committed such a terrible act. This goes against all moral standards and I regret ever contributing to this organization. Next time, I will opt for alternative ways to help those in need instead of using this disappointing website. This issue needs to be brought to light on social media to prevent similar incidents in the future.

Hello. I submitted a claim online for Tahj Ackling's medical fundraising campaign, but the release date of March 19th has passed without any updates. I have tried emailing multiple times with no response. I spoke to Chandler, who mentioned an email sent on March 22nd, which I never received. He insists I need to reply to that email, but how can I if I never got it? He promised a resend but it's been over a week with no email. I can't reach him now as I can't find the live chat on your website. It's frustrating that promised responses are not happening. We urgently need the money. Everyone is asking why we haven't got it yet, and many are reconsidering using your platform in the future due to this poor communication. Please resolve this promptly. Disheartened, R. Greig.

In July [redacted], I supplied Nairobi City County in Kenya with LuViva advanced cervical scans. I received only $65,[redacted].00 out of $[redacted],[redacted].00 owed, causing significant debt. Seeking help, I approached Mr. James Brainard to assist in setting up a GoFundMe campaign for LuViva scans. However, Mr. Brainard falsely claimed his company supplied the scans to Nairobi County when it was my company. He has not shared the GoFundMe link as promised. Be cautious of any GoFundMe linked to Brainard Technologies or James Brainard regarding financial losses in supplying LuViva to Kenya; it could be a scam. Mr. Brainard is not my representative nor associated with my company. Please disregard any such fraudulent claims and reach out to me at [redacted] or [redacted] with any information.

Back in [redacted], a tree damaged my home and the contractor's work was poor, leaving the job unfinished. I had to dip into my retirement funds to fix everything, including electrical issues with lights and outlets not working correctly. I am now in need of assistance to complete the repairs on my home. Despite these challenges, I started a program through the World Youth Organization that trains young people in various skills. We cover television production, carpentry for housing rehab, STEM technology focusing on computer repair and 3D program development, and culinary arts training for young individuals pursuing careers as servers and in related fields. Our van, containing video production equipment, was stolen and destroyed, adding to our struggles. In [redacted], my wife and WYO Co-Founder battled breast cancer, while I faced two major strokes following a work injury in [redacted]. With perseverance and physical therapy, I have recovered to continue our mission of helping youth transform their lives. Our culinary arts program, in collaboration with Washington University and St. Louis Public School System, has successfully trained many students, including those with disabilities, providing them with job opportunities in the hospitality industry at establishments like Washington University and Bonapetite Restaurants.

I was asked to create a memorial page for a deceased friend. I raised $[redacted] with the intention of using it for his service. However, I received a call accusing me of stealing the money. I had not even withdrawn the funds yet. I explained to the accuser that the money raised would be used for the service as stated on the page, with any excess going towards the friend's daughter and granddaughter for travel expenses. I only agreed to manage the page to support my friend's family and find closure. When I went to withdraw the funds, I discovered the page had been taken down, leaving me feeling perplexed.

I recently made a $[redacted] donation to a Facebook fundraiser for Tawny Zelmer, using my PayPal account. However, there seems to be a discrepancy as the donation does not appear on Tawny Zelmer's "GoFundMe" page where all donations and donors are usually listed. I have contacted PayPal, but they were unable to provide any further information on this issue or how to reach Facebook. I would appreciate urgent clarification on where my donation has gone and why it has not reflected on Tawny Zelmer's fundraising page. I am concerned and may have to escalate this to PayPal if it is not resolved promptly. Please respond to this matter promptly. You can reach me via email at [redacted]

I wanted to bring to your attention that Tara C. has created a GoFundMe account claiming her house burned down and is asking for donations. However, the truth is the place was not a home but a storage shed with minimal facilities. Tara had been squatting there at times, but she actually resides with her uncle Montie. I feel it's unfair for her to mislead people into donating money under false pretenses. While the storage unit where she kept some belongings did not burn down, she and her uncle have been living between different places over the past year and a half. It seems she may be using the donations for purposes other than finding a home or replacing her belongings.

Hello, I am Obaida Kotainy, a Syrian refugee living in London. I am looking to raise funds for my brother in Syria to support his education and help him avoid military enlistment. He aspires to continue his studies to become a doctor in Germany, but he needs financial assistance to cover the living expenses required for a visa – approximately 13,[redacted] euros for one year. I encountered an issue with my fundraising campaign as it was flagged for involving an unsupported country due to the sanctions on Syria. However, I want to clarify that the donations will go directly to my brother's bank account in Germany, not Syria. This is crucial for his safety and future prospects. I kindly seek assistance in resolving this matter to proceed with collecting donations for my brother's education and well-being. Thank you, Obaida

In [redacted], we set up our bank account to receive donations for our Faith Beyond Belielf Charity Go Fund Me Campaign. However, we have not received any payments from Go Fund Me to date. We are concerned about the delay in releasing the donations and would like to know why they are being held. Additionally, we are unsure if GoFundMe issues tax receipts as donors are requesting them. We do not have contact information for the donors besides their names and donation amounts. Despite speaking with 2 agents about resolving the issue, our donation funds remain in limbo with GoFundMe. We have reached out via email but have not received any responses. Can someone please assist us in releasing the funds from our campaign account?

In June [redacted], my son tragically passed away in Oklahoma City, Oklahoma, which prompted my grandson's mother, Betty Dobson, to create a GoFundMe Account to aid with funeral costs at Crawford Funeral Home in Edmund, Oklahoma. The account was closed around July [redacted], but the funds collected were never utilized for their intended purpose. Crawford Funeral Home, who handled the services, has not received any payment so far. The primary contact at the funeral home is Kyle. Subsequently, Betty Dobson opened another account under the name Betty Dollar, although I cannot ascertain its purpose as it was already closed when I became aware of it. Numerous kind donors contributed to support my son's funeral arrangements, and the misuse of these funds deeply concerns me. I am seeking guidance on how to address this issue. I attempted to file a complaint online, but was stalled by a request for a URL which I do not possess. I look forward to any assistance you can offer in rectifying this situation. I am based in California. Thank you for your support.

I created an account on behalf of my sister who lost everything in a fire. I managed to raise funds from friends and family through my Facebook page to help her purchase essential items. Unfortunately, my sister, who is currently struggling with substance abuse, does not want these purchases and prefers cash instead. She reported the account I created to oversee the funds. I kindly request not to release the raised funds to her directly due to her present mental state. I, as her older sister, can include our other siblings as beneficiaries of the account since they also contributed to the funds. The goal is to provide her with what she needs and secure her in a safe environment. Your support has been invaluable in assisting our family during this challenging time. If necessary, please reach out to me via email at [redacted] or [redacted]. Thank you for all your help and may you be blessed.