GoFundMe Customer Service Issues

My friend and I created a GoFundMe page for our little brother who passed away. We intended to help his mom with the funeral costs. We managed to raise a decent amount of money. However, it has been nearly a month, and I've been struggling to withdraw the funds. His mom still needs to cover the remaining expenses at the funeral home. Despite my efforts to reach out to GoFundMe and my bank, I've been unable to locate the money. The withdrawal date provided keeps getting postponed. I urgently need to access the funds as there are pressing expenses that require immediate attention.

Hello, my name is Sharon Dart and my new phone number is [redacted]. The old number you have on file is [redacted]. I am reaching out for assistance as my husband and I have been hospitalized and are currently struggling with our health conditions. Unfortunately, we are facing financial hardship as we live on disability and have been unable to cover our bills or purchase necessary prescriptions due to our illnesses. As a result, our situation has become dire, and we are in need of basic items like clothing, as I only own two pairs of underwear and one bra. Additionally, someone withdrew over $[redacted] from our bank account unjustly, leaving us with only $11.27 until January 3rd. I am humbly asking for help and hoping to set up a GoFundMe account to gather support during this challenging time. Thank you for taking the time to read this, and I wish you a very Merry Christmas.

I wanted to bring to your attention that there seems to be an issue with a GoFundMe campaign called "Detained US family in Guatemala." Allegations have been made that the campaign is fraudulent. Both JoAnn Powell Talpey and GoFundMe have been notified about the alleged fraudulent nature of the campaign. It has been reported that false statements were made by JoAnn Talpey about Jessica Stratton. Interestingly, JoAnn Powell Talpey apparently has another GoFundMe campaign for the same cause. Despite multiple reports to GoFundMe about the fraud, the campaign has not been taken down. This situation raises concerns about how GoFundMe is handling potential fraudulent activities that go against American citizens. It is important to address this issue promptly and remove these campaigns to prevent the public from unknowingly supporting any criminal activities related to JoAnn Powell Talpey and Jessica Stratton.

Hello, just wanted to follow up regarding my campaign under review for Deputy Tony Hinostroza. I am Ian Moreno and would like to either withdraw $[redacted] or have the amount returned to my father's card. My campaign is authentic, unlike other potential scams reported in the same category. Most donations were received outside of the platform due to security concerns. My father, Sergeant Mario Moreno, can provide additional verification as he works within the Sheriff's department. You can reach me at [redacted] if needed. I've already sent an email and await your response. Feel free to verify my background as a United States Marine stationed at Camp Pendleton with 2nd Battalion 4th Marines. I am willing to provide proof of service and identification if necessary. Appreciate your prompt assistance in resolving this matter.

We are experiencing difficulty confirming your identity based on the details provided. To proceed with setting up your WePay account, please submit further information. Kindly visit the link provided to upload scanned copies or photos of the necessary documents for identity verification. Documents required for David Forteau include a valid Canadian government-issued photo ID or passport. Kindly complete this process within 30 days; failing to do so will lead to the deactivation of your WePay account, with payments being refunded to your payers. To address the issue of broken links, I would like to request access to the document upload page. Despite multiple attempts to update my banking details, the setup for withdrawals repeatedly redirects me back to the initial page.

I have already detailed this situation. In short, on December 9th, it shows a withdrawal that I did not make. The account linked to my GoFundMe was inactive, but I have since updated it. I am unable to access the money as it shows as withdrawn. I kindly request assistance to retrieve the funds, approximately $70, and transfer it to the card on my account. This money is crucial in supporting my wife who has been battling stage 4 cancer for about 7 years. We rely on the generosity of loved ones, and this situation should not hinder our fight. Thank you.

I need assistance as I have encountered some issues with my phone number. My previous number was [redacted], but MetroPCS has provided me with a new number, which is +-[redacted]. I am also having trouble accessing my account as I cannot remember the password; I tried "fluffy1bbut" without success. Additionally, I made a mistake in my name on the email address. I mistakenly used a "u" instead of an "i," making it incorrect. My name should be Denise Mitchell. Please, could you reach out to me at 1-[redacted] to help with my current campaign "Lungs for Denise" to support my health? The email currently displayed on my site is [redacted], but I don't remember the password, as it is the same as the other one. I need my campaign to reflect my updated email address, which is [redacted] Apologies for these challenges; I am not very proficient with the internet. If you prefer to speak directly, please call me at 1-[redacted]. Speaking with a live representative to assist me in correcting these errors would be greatly appreciated.

Instead of typing out numerous questions and waiting for incomplete answers, I would appreciate speaking directly with a well-trained representative over the phone. If providing the phone number is not allowed, can someone please contact me? I value the efficiency of getting accurate and timely responses from a live representative instead of sifting through a long list of FAQs. I hope my particular concern can be addressed promptly.

Hello, I'm reaching out regarding a donation I made with my husband, Chris Prosinski, for the Dust Bowl Tragedy: Help Marilyn and Jack Recover. The donation was supposed to be $[redacted].00, but due to an error, it was processed as $[redacted].00. I would like to correct this and ensure the intended amount is donated. I've contacted my bank twice, but they advised me to follow up with your organization for assistance. My email is [redacted] and my phone number is [redacted]. Any help in resolving this matter would be appreciated. Lexie Prosinski

Since December 5th, I have been patiently waiting for the check I requested to cover Carlos Vielma's medical expenses. Despite receiving multiple emails indicating the check would arrive within 7-10 days, I have yet to receive anything to date. The latest update suggests the check will now arrive on January 26th, marking the fourth change in the expected delivery date this month. These repeated delays have raised doubts about the legitimacy of the website. Unless I receive the funds this week, I will be forced to report the situation.

I am seeking clarification on why my GoFundMe pages were disabled. I had two pages - one was aimed at replacing stolen goods, shut down within a day. The other was intended to raise funds for starting a moped repair business in a small town where there are no existing services. I needed help to purchase parts and tools to kick-start the venture. Despite being informed of the page's closure, I had already bought supplies, anticipating reimbursement from the campaign proceeds. The stolen goods were also crucial for the moped business. Contributors, including acquaintances from my travels and recent connections, supported me, believing in my ability to establish the business. Since most backers are not local, I opted for GoFundMe over traditional postal contributions. I was progressing towards launching the business until the theft occurred, leaving me in debt after investing in necessary supplies. It is vital for me to secure the essential tools and parts still missing. I urge a review of both cases as many are relying on me to get the business off the ground. Living in a small, seasonal town with limited job opportunities and financial resources, I find myself in a challenging situation. Thank you for your attention to this matter.

On January 10th, I set up my retirement fund contribution to go to my bank account, and there was over $[redacted] in donations. Everything seemed fine when I set up my bank account, and it indicated it would be deposited within approximately 5 business days. As of January 17th, I still have not received the withdrawn amount in my bank account. Additionally, when I checked today, the bank account I initially set up is no longer showing in my account settings. Furthermore, the funds I collected no longer appear in the donations section—it shows $0 as if I haven't received any donations. The withdrawal history to my bank account is also missing. Where is the money I transferred on January 10th? Over $[redacted] has vanished, to be exact $[redacted].46. I even have a picture of the amount I took, which I shared with my mother that day, confirming it wasn't a mistake. I have a snapshot of the account with the last digits of the bank account I entered. Can someone please assist in locating my missing funds?

I opened an account with you guys a week ago, and I have yet to receive any donations. My concern is why everyone else seems to be receiving donations while I've gotten nothing, not even a dollar. I fear this website, GoFundMe, may be a scam. I have a friend who works for the FBI, and I plan to seek their assistance to investigate. My story titled "Fighting to Stay Alive" features a picture of a young man with a blue Navy baseball cap. The text is underneath, along with my email [redacted] Perhaps I didn't set it up correctly due to my limited computer skills, but despite being expected to receive donations by now, I have received none. This lack of donations seems unfair, especially when my husband is battling AIDS and we are in need of support. I will be taking action to report GoFundMe for possible fraud. Additionally, GoFundMe should offer a 1-[redacted] number for live customer service to address these concerns.

After Hurricane Michael struck the Panama City, FL area, my employer set up a GoFundMe account called "TEAM BBG HURRICANE RELIEF FUND" to assist three employees at BBG (Best Beach Getaways) who lost their homes. The account was initiated by Erica DeVos, along with her husband, Matt DeVos, and her brother-in-law, Mike DeVos. They indicated that the funds raised were meant for Grace O'Neal, Donielle Salogub, and myself, Gary Cox. Have inquired multiple times about the status of the funds with no clear answer, always being told they need to check with their father. It has been over three months since the hurricane, and over a month since GoFundMe sent a check to the DeVos family. I am unsure if the funds have been released to Best Beach Getaways, received, or been disbursed to us as intended. Any information or assistance you can provide to help clarify this situation would be greatly appreciated. Thank you for your attention to this matter. Best regards, GC

I am seeking to speak with a supervisor as I am extremely upset. I recently received an email stating that you will be contacting my bank to withdraw money. My supporters have donated, and I provided their social media profiles and explained our connection. However, only one donation was approved, even though we provided evidence for all of them. I am currently unemployed, have no income, and urgently require surgery. It is concerning that you plan to withdraw funds from my account that I do not possess. I can be contacted at [redacted] and request to be connected with a supervisor.

There was a GoFundMe campaign organized for the burial expenses of three individuals, one being my late brother and the other two being his granddaughters. Initially, the fundraising was featured on Channel 2 and garnered contributions. However, there has been a recent change where they are now focusing only on the granddaughters. It seems that the organizers are attempting to retain the funds and are neglecting to provide support for my brother's burial. Many kind-hearted donors have contributed specifically for my brother, yet we are being excluded from the revised plan. I am unsure of the steps to take next and would appreciate any guidance or assistance in this matter.

I donated $[redacted] on my Gofundme account for a cause I support. Initially, the donation showed up as $[redacted] plus a $25 service fee. However, now the record of my donation has disappeared. I contacted my credit card company, Chase, because I saw a pending charge of $[redacted] on my account for "She dreams of using t" on Feb 5, [redacted]. The fraud manager at Chase mentioned that although there was an authorization sent to the bank, it had not processed by Feb. 10. I am puzzled by this situation. I want to ensure that my donation goes through or have the money refunded. If the charge does go through, I will have to dispute it with Chase. Arielle Emmett, Ph.D.

My name is Balogh Jòzsef. I initiated a campaign to aid my brother who has been diagnosed with Guillain-Barre syndrome. He is currently in a hospital in Hanoi, Vietnam. So far, we have accumulated $[redacted] in the account. I granted access to my friend in the UK, Laszlo Torok, as a beneficiary to assist with collecting and transferring the funds to me. Regrettably, he encountered issues withdrawing the money. I am seeking guidance on how to remove him as a beneficiary promptly. Time is of the essence as I need to make a partial payment for my brother's hospital expenses within a week, or else the doctors may discharge him. The campaign name is "Help for my Brother." I appreciate urgent assistance. Warm regards, Balogh Jòzsef

Our dear aunt, Margaret Martin, set up a GoFundMe account to assist with funeral expenses and relieve stress for our family during this difficult time. Unfortunately, Aunt Margaret encountered issues with the account as she is unfamiliar with using the internet. We are currently unable to access the funds needed for the funeral now that the body of our family member, Constance Low, has been released. I, Emelie, am Constance Low's daughter-in-law and sister-in-law, and I will be meeting with Margaret around 10:15 today to resolve the situation. She has apologized for the confusion and has agreed to pass on the account responsibilities to the younger generation. Thank you for your understanding and I await your response.

I set up a GoFundMe page for the Surviving Dogs of Xanthi with $[redacted].00 in donations, but it got cancelled due to lack of updates. A German group took over caring for the dogs but kept changing their plans. I wanted to redirect donations to them, but GoFundMe cancelled the page. I'm unsure how to transfer the funds to the German Group to help the dogs. Please ensure the donations reach Claudia Cave who is receiving donations for Tierschutzverein Griechische Fellnasen e.V. She can communicate in English. The dogs, left by Peter Geisen, are in urgent need of support due to their health issues. I hope to facilitate the transfer correctly. Thank you.