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Gateway Computers Customer FAQ

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What is Gateway Computers's Phone Number?

The question we are asked most often is about how to talk to Gateway Computers customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Gateway Computers Customer Questions

I'm looking for a replacement cord for my gateway laptop model number gwtn16-3bL

You can find a replacement cord for your Gateway laptop model gwtn16-3bL either through an official Gateway dealer, a trusted electronics store, or an online marketplace. Make sure the power specifications such as the wattage and the voltage match those of the original charger. The same goes for the plug part that goes into your laptop, make sure it is the same size and shape. Always select reputable sources to ensure the quality and safety of the replacement cord.
Asked Mar 12, 2024 2:22 PM

Help me with my Gateway Computers customer service issue

Order and Shipping

How can I check the status of my order?

To verify the status of a Gateway Computers order, customers can log into their Gateway account for complete order details or...
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What is the average shipping time for Gateway computers?

Gateway computers typically ship within five to ten business days for standard shipping in the continental United States....
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Can I track my package once it is shipped?

Customers can indeed track their packages through Gateway Computers once shipments are made. A tracking number is provided in a...
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Warranty and Returns

What is the warranty period for Gateway computers?

The warranty period for Gateway computers generally lasts one year for most laptops and desktops, covering defects under normal...
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Is there a return policy for Gateway computers?

Gateway Computers has a return policy that generally allows returns within thirty days of delivery, requiring the product to be...
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Can I return software products purchased with my Gateway computer?

Gateway Computers has a return policy for software that generally varies from hardware due to licensing. Typically, opened or...
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Payment and Financing

What payment methods are accepted?

Gateway Computers generally accepts various payment methods including major credit cards like Visa, MasterCard, American...
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Are there any discounts or promotions available?

Gateway Computers frequently has various discounts and promotions on their laptops and desktops, especially during major...
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Are there any financing options available?

Gateway Computers provides financing options that may include various payment plans and credit choices tailored to different...
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Product Specs and Compatibility

Can I customize the specifications of my Gateway computer?

Gateway Computers provides various models that may allow users to customize specifications according to their individual...
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Are Gateway computers compatible with my existing peripherals?

Gateway computers typically support a variety of peripherals like printers, hard drives, and monitors thanks to standard ports...
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What specifications should I consider when buying a Gateway computer?

When choosing a Gateway computer, it is important to assess several specifications. These include the type of processor, RAM...
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Software and Drivers

Do Gateway computers come with pre-installed software?

Gateway computers generally come with pre-installed software that enhances user experience, including an operating system,...
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How can I find drivers for my Gateway computer?

To find drivers for a Gateway computer, one should visit the official Gateway support section on the website. By entering the...
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Technical Support

What should I do if my Gateway computer experiences a hardware issue?

If a Gateway computer faces hardware problems, first identify the symptoms like shutdowns or error messages. Check connections...
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What type of support does Gateway offer for technical issues?

Gateway offers varied support for technical issues, including an online portal with helpful resources, community forums for...
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Gateway Computers issues reported to GetHuman

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