Gateway Computers Customer Service Issues

Today, I contacted customer service to reset my password. Unfortunately, the process wasn't smooth. After speaking with three different representatives, I encountered technical difficulties with two of them and ultimately spent almost three hours attempting the password reset. Frustratingly, I was informed that I would need to purchase a one-year service contract just to change my password, which I found unreasonable. The language barrier with the representatives made communication challenging, resulting in repeated requests for clarity. Last week, I contacted Gateway for information on a charger and was directed to Capital Data for a purchase. However, after a week of waiting for delivery, with unsuccessful attempts to follow up with Mark, I finally connected with him today. Despite promises to investigate, the delay has been inconvenient. The demand for a $[redacted] fee solely to change my password without needing the additional service throughout the year feels unjustified. Given my recent health challenges, including a hospital stay, I am disappointed by this experience and would like to cancel the service contract.

I purchased a Gateway computer from Walmart last December. Unfortunately, the first one stopped working shortly after setting it up. I returned it and got a replacement. This replacement was barely used when it suddenly wouldn't accept my pin number, locking me out. I had to seek IT help to access it again. Now, while staying in a hotel, the computer shut down completely when I tried opening a new window. It won't turn back on. I want to return it for another replacement or refund at Walmart, but I need to retrieve my data first. I am frustrated by the issues I've faced before fully using the computer. Contacting [redacted] for help resulted in a lengthy wait, and the agent's English was challenging to understand. After a complaint, the agent abruptly ended the call. I'm currently on hold again without resolution. I seek customer support to advise me on the next steps. This experience has left me deeply disappointed with my purchase.

Hello, I recently bought a brand new Gateway laptop from Walmart in March [redacted]. I've been using it frequently, including this past weekend. Unfortunately, I'm facing an issue where it won’t turn on, displaying only a black screen. I've checked the power supply and even opened the back to ensure the battery and cables are connected properly. Despite multiple attempts to contact Gateway through phone and email, I have not received any assistance. I was initially thrilled with the product, but it's disheartening for it to suddenly stop working, especially considering the $[redacted] investment. I'm hopeful for a response. Thank you for your attention.

I recently bought an Intel 14-inch ultra-slim notebook, model number: GWTN141-1PR. After I plugged it in to charge for the first time using the provided adapter, the laptop did not show any indication of charging or power. I confirmed the adapter is working well, so I suspect the issue lies with the battery in the laptop. I'm hoping this is covered under warranty as the laptop is brand new and has never been used. I find it surprising that such a problem could occur on a completely new and unopened product. As I urgently need this fixed for my online college studies, I would greatly appreciate a prompt resolution. Thank you.

Hello, As a student, I purchased a Gateway laptop a month ago, and it's been disruptive while I work. The laptop generates excessive noise despite my frequent shutdowns throughout the day. The noise has sparked questions from my classmates, hindering my productivity. Unfortunately, the laptop is out of stock for a replacement, and I have upcoming assignments, projects, and exams. I am seeking technical support to address this issue promptly or to receive a similar laptop without incurring additional costs. I kindly request guidance on resolving this matter as soon as possible.

I purchased a laptop in June for my son's school use. He began using it in August when classes started. Within 3 weeks, the mouse pad stopped functioning, followed by the laptop not charging a week later. After sending it for repair to Gateway (which took a long time), it worked for about 2 weeks before many keyboard buttons stopped working. Upon calling support, they provided instructions to reboot it over the phone, which initially fixed the buttons but caused letters to be duplicated when typing, such as typing 2 "t"s instead of 1. After sending it in for repairs again, I just received it back, and now it won't even turn on. The light comes on, but the screen remains blank. I have tried emailing and calling them, but I have not received a response. It has been almost 6 months since I purchased it, and my son has only been able to use it for about 6 weeks. I simply want a refund so I can purchase a new laptop as this one appears to be defective from the manufacturer.

My Gateway GWAT10-1bk tablet, serial number 1bk201n03409, keeps turning itself off and on, making it almost unusable. I have tried contacting customer service, but after waiting on the line for about ten minutes, I am prompted to call back later due to busy agents. This issue has persisted since the tablet was purchased online from Walmart less than six months ago. I still have the original box and all the documentation. When I did manage to speak with a representative, I was advised to hold down the power button, but the call abruptly ended. Please provide me with an RMA number so I can return the tablet for repair or replacement. Email me at [redacted] - Pete S.

I purchased a Gateway laptop and used it for a month. However, the screen now consistently goes to Automatic Repair and it has rendered the laptop unusable. Despite researching and attempting various solutions like reinstalling the operating system, doing a Recovery, installing Windows 11, connecting an alternate hard drive externally, and utilizing the backup keys made when I first received the laptop, nothing has resolved the issue. Even adjusting boot priorities in the BIOS to start from a USB key or hard drive has not made a difference. This has left me frustrated as I had to invest in another computer to replace the malfunctioning Gateway laptop. I believe there must be some assistance Gateway can offer given the situation. The laptop is currently packed in its original box with the receipt available. I am hopeful that there may be a resolution to this problem.

I encountered an issue when trying to upgrade my Gateway 14.1 Ultra Slim Notebook, Model: GWTN141-6PR to Windows 11. Post-upgrade, the keyboard malfunctioned, continuously producing period marks without stopping. I resorted to connecting an external keyboard via USB and proceeded to reset my computer. However, my attempts to set up the computer have been thwarted as the internal keyboard repeats the period marks when I attempt to connect to the Internet, rendering it impossible for me to log in. My notebook was not on the list of devices compatible with Windows 11, which likely explains this issue arising post-update. Assistance would be greatly appreciated.

Since February 4th, [redacted], I've had a Gateway PC that has worked well, despite its age. Lately, I've encountered an issue with my HP Deskjet [redacted] printer not printing correctly. Whenever I attempt to print, the screen either shows a blank page or only a page number is printed at the bottom. This issue might be related to my granddaughter making changes on the computer. Any assistance on resolving this problem would be greatly appreciated.

I woke up and turned on my Gateway laptop, only to encounter a blue BitLocker recovery page. After trying some fixes suggested on the Gateway site, including the on-off method and entering the BitLocker recovery key, I found myself stuck on the same page. Despite my difficulty in typing correctly due to an eye problem, Shaun Rockwell from Zendesk support provided instructions, but there seemed to be a misunderstanding. Frustrated, I accidentally disconnected. Later, Thomas Clark requested documentation for a warranty claim, but I just want my computer fixed. Feeling overwhelmed and venting my frustration, I'm seeking guidance on what to do next to resolve the issue and get my computer back in working order.

Upon waking up, I turned on my Gateway GWTN156-7 laptop and encountered a blue BitLocker recovery page. After attempting fixes suggested on the Gateway website to no avail, I repeated the on-off process and input the BitLocker recovery key, only to loop back to the blue page. Seeking further assistance, I engaged with Zendesk (Gateway Support) on Mar 28, [redacted], at 15:25 PDT, with Shaun Rockwell assisting me. Due to my current eye condition affecting my typing and comprehension, I struggled to effectively communicate that I had already attempted the on-off method and followed the BitLocker instructions. Frustrated, I inadvertently cut off Shaun during the conversation. Subsequently, Thomas Clark from Gateway Support contacted me on Apr 4, [redacted], at 13:43 PDT, assigning me Case # RMA- [redacted] and requested documentation for the warranty claim process. Despite providing the necessary documents, I received redundant emails leading back to the original BitLocker instructions, causing increased frustration. Desperate for a resolution to fix my computer, I seek guidance on the next steps.

Hello, I am reaching out about the Gateway model GWTC116-2BL that I purchased from Walmart. Shortly after purchasing, the computer crashed displaying a green light on the power button and the number light turning green as well. Despite the Gateway screen appearing, the screen goes black within 30 seconds, and both green lights turn off. I have attempted to contact tech support at [redacted] without success. I am disappointed that Walmart will not issue a refund due to their return policy timeframe. I have come across similar online reviews describing this exact issue with this model. I kindly request either a replacement of the same model in proper working condition or a refund for this defective computer. I am open to sending the faulty computer back for examination. Your prompt attention to this matter would be greatly appreciated as I am on a limited budget and losing $[redacted] is significant to me. Thank you for addressing this issue promptly. Best regards, Carol Hunter

I purchased the Gateway Ultra Slim 14.1 i5 notebook for my son's 16th birthday on May 10th, which stretched my budget but was his heartfelt wish. While he was using it plugged in near the couch, he noticed it heating up and took precautions. Despite leaving it open to cool down, it unexpectedly caught fire after a loud popping sound, giving him minor burns. Fortunately, he is recovering. The fire department handled the situation. We don't wish to pursue legal action, but seek a safe replacement promptly given the scary experience and cost of the item. We hope to address this issue efficiently.

We received a computer from a family member, reset it, and upon restarting, we encountered the following message: "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation." Despite clicking "OK" and restarting, we are stuck in a loop with the same message repeating.

#1) My son bought a Gateway Computer at Walmart in Willow Grove, PA. After 6 days and numerous phone calls, they replaced the computer. During his cruise departing on Dec. 15, [redacted], the second computer failed to work. It took several calls to get it functioning upon his return. Unfortunately, on March 7, [redacted], he faced a black screen upon turning on the computer. Walmart and Gateway could not assist, so he sought help from a computer repair company which diagnosed a fried drive. After purchasing a new computer and trying to transfer files, some were lost and need rewriting. He has incurred $[redacted].00 in expenses, along with valuable time invested in resolving computer issues and rewriting lost files. I am requesting a compensation check be sent to him for this amount to cover his losses. #2) I also bought a Gateway through Amazon. The volume is not functioning correctly; even at the highest setting, it is lower than my phone. It serves as a useless eyesore on my table as it doesn't meet my work needs. I am seeking a refund of $[redacted].00 for the inconvenience.

It's been more than three weeks since I reached out to Gateway support center regarding my issue with claim number [redacted]. Sadly, all I receive are promises to follow up which never come to fruition. My computer, purchased in November, should still be under warranty. I used to love my computer until it froze on the Gateway logo. If Gateway aims to regain its reputation as a top computer brand, they are falling short. Perhaps reallocating resources from upper management and shareholders to customer service would be more beneficial. Investing in customer satisfaction and retaining loyal buyers is vital, but based on my current experience, I won't be a repeat customer. Dissatisfied, Jeff F.

Hello, I need assistance regarding a purchase order. On November 3, [redacted], I placed order number #[redacted]-[redacted]8 online from the US. After bringing it to my country, the computer experienced a screen detachment and later stopped turning on despite my attempts. I suspect the device was defective from the start due to the poor quality issues it exhibited. I am currently in the US seeking a resolution for this matter. Your prompt assistance is greatly appreciated. Thank you.

I recently replaced the hard drive on my Gateway laptop and now I'm attempting to install Fedora 38 using a LiveUSB, but I am encountering a GRUB prompt instead. I've been advised to enable UEFI, yet I'm experiencing difficulty accessing the BIOS and uncertain about the necessary steps as it wasn't required when the laptop was new. The laptop model is GWTN156-7BK. If I was able to resolve this on my own, I wouldn't have sought help, so waiting for me to figure it out is not a viable option.