Does Gateway Computers offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Gateway Computers below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Gateway Computers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For help with warranty issues
Below are some clips we've found from Gateway Computers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"In order for me to connect you to technical support, we're going to need your product's SNID.
The SNID an eleven or twelve digit number, which is located next to the barcode on the bottom of your product label.
When you have it, say ready.
Please say ready to enter your SNID."
Excerpt from a call with Gateway Computers
Saturday, September 28, 2024 7:13 PM
They may ask you to say or enter information
"Thank you for calling Acer's customer service.
This call may be recorded for quality and training purposes.
Please say sales if you are interested Please say sales or press one.
If you are interested in help purchasing a new product, or say support or press two if you need support with a product you already own,"
Excerpt from a call with Gateway Computers
Wednesday, September 18, 2024 4:51 PM
The first phone menu
"Thank you for calling Acer's customer service.
This call may be recorded for quality and training purposes.
Please say sales if you are interested Please say sales or press one.
If you are interested in help purchasing a new product, or say support or press two if you need support with a product you already own,."
Excerpt from a call with Gateway Computers
Wednesday, September 18, 2024 4:51 PM
What are the hours and when should I call?
Gateway Computers operates the call center for this 866-695-2237 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 533 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Gateway Computers call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gateway Computers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gateway Computers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gateway Computers is Sunday.The most busy day to call is Thursday, which averages 144% more phone calls by comparison.Again, this is based on a sample of 533 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
When you call the customer service phone number for Gateway Computers, you're greeted by a voice-activated automated messaging system. It thanks you for calling, says the phone call may be monitored or recorded for quality and training purposes, and then instructs you to either say "sales" or "support."
If you don't make a verbal selection in literally one second—not exaggerating, the pause afterward lasts only one second—it repeats, but this time says you can press 1 for sales or press 2 for support. Why not include keypad options from the get-go? And why in the world is the pause after presenting the two options so short?
If you don't make a selection, it says it needs you to select either sales or support so they know which department to direct you to. If you don't make a selection, or if you're too slow, the call is automatically terminated. From the moment I pressed call to the moment the line was automatically terminated, 49 seconds had elapsed—less than one minute.
There are no alternative language options; there is no immediate option to speak to a representative; the system is voice-activated and therefore buggy; and the system automatically hangs up on you. All of these barriers combined not only limit caller accessibility, they give the impression the company just doesn't care or can't be bothered.
Before the line is terminated, the system tells you to call at a different time or to use their website instead, which comes across as more patronizing than helpful in my opinion. When people call customer service phone numbers, it's for a reason; the average person is well aware of a company's website and how to navigate it. Being told to just go to the website, where you can essentially "help yourself" and the company doesn't have to actively do anything, gives a poor impression.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Gateway Computers
If you have time to do a bit of reading before you call Gateway Computers, we recommend you read over some of our problem-specific articles.
Yes, Gateway Computers offers a return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return the Gateway computer within 30 days of the original purchase date. However, certain conditions apply. The product must be in its original packaging and in the same condition as when it was received. Accessories, software, and bundled items must also be returned. Additionally, you will need to provide the original sales receipt or invoice. Shipping fees and any applicable restocking fees may be deducted from the refund amount. It is important to note that custom-configured orders may not be eligible for return. For further details and assistance with returns, customers can contact Gateway’s customer service.
The warranty period for Gateway computers typically varies depending on the specific model and type of computer being purchased. However, most Gateway computers come with a standard warranty period of one year from the date of purchase. This warranty covers any defects in materials or workmanship that may arise during normal usage, and it entitles the customer to free repairs or replacement of faulty parts. Additional warranty options, such as extended coverage plans, may also be available for purchase at an extra cost. It is important for customers to review the terms and conditions of the warranty, as certain components or damages may be excluded from coverage. Overall, Gateway provides a one-year warranty as a standard offering, giving customers peace of mind and assurance in their computer purchase.
The average shipping time for Gateway computers varies depending on several factors, including the specific product, customer location, and chosen shipping method. Once an order is placed, the processing time typically takes 1-3 business days. After processing, the estimated shipping time is an additional 3-7 business days for standard shipping, and 1-3 business days for expedited shipping options. However, please note that these are general timeframes and can vary based on external circumstances such as holidays or unforeseen disruptions. Customers can track their orders using the provided tracking number to stay updated on the shipment's progress. Gateway Computers strives to deliver products promptly and efficiently, ensuring a satisfactory and streamlined shopping experience for all customers.
Click the link above to get answers to just about any Gateway Computers customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Gateway Computers, and their purpose. Are any of these similar to the reason you are trying to call?
Technical support inquiry: "I haven't used it in a long time and it won't let me go to Play Store."
- From a call lasting 8m 32s , Oct 5, 2024 3:44 PM
Password reset assistance: "I'm having an issue resetting my password because the email on the screen is incorrect and I haven't used my computer for a while."
- From a call lasting 5m 42s , Sep 27, 2024 2:59 AM
Information about why customers call Gateway Computers is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Gateway Computers provides this option.
Gateway Computers Customer Help Desk / Web Support
Use this link to get help from customer service online
As a last, sometimes only, resort- Gateway Computers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gateway Computers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gateway Computers agent. This phone number is Gateway Computers's best phone number because 390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-695-2237 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Gateway Computers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Gateway Computers has 1 phone number. It's not always clear what is the best way to talk to Gateway Computers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gateway Computers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gateway Computers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
