Do I need a receipt to return an item?

No, you do not need a receipt to return an item at Freepeople. While having a receipt helps speed up the return process, we understand that sometimes receipts get lost or misplaced. In such cases, our friendly staff will do their best to assist you with your return. To facilitate the return process without a receipt, we recommend bringing the credit card or the original form of payment used. This will help validate your purchase and ensure that your refund is processed smoothly. Our goal is to provide hassle-free returns and exceptional customer service, even if you are unable to locate your receipt. So feel free to reach out to us and we will gladly assist you.