What should I do if I receive a damaged or defective item?
Asked 6 months ago
If you receive a damaged or defective item from Free People, please contact us as soon as possible so we can assist you with returning the item for a replacement or refund. Make sure to include your order number and a description of the issue when reaching out to our customer service team. We apologize for any inconvenience and will work to resolve the issue promptly.
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