What should I do if I receive a damaged or defective item?
Asked a year ago
If you receive a damaged or defective item from Free People, please contact us as soon as possible so we can assist you with returning the item for a replacement or refund. Make sure to include your order number and a description of the issue when reaching out to our customer service team. We apologize for any inconvenience and will work to resolve the issue promptly.
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to call Free People?
If you need to call Free People customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call Free PeopleFree People
Find a list of many popular Free People questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Free PeopleFree People Customer Service FAQAsk a QuestionWas this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!