Can I return an online purchase in-store?

Asked 6 months ago
Yes, you can return an online purchase in-store at Free People. We understand that sometimes items might not meet your expectations or fit properly, and we want to make the return process as convenient as possible for our customers. If you wish to return an item that you purchased online, simply bring it to a Free People store near you along with the original invoice or receipt, and our friendly store associates will be happy to assist you. Please ensure that the item is in its original condition and within 30 days of the purchase date. Keep in mind that if you paid with PayPal, your return will be processed as an online store credit. For more details and any further assistance, please reach out to our customer support team.
Answered Nov 2, 2023

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Free People?

If you need to call Free People customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Free People

Free People

Find a list of many popular Free People questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Free PeopleFree People Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!