EastBay Customer FAQ
Top Answers & How-to Guides
What is EastBay's Phone Number?
The question we are asked most often is about how to talk to EastBay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about EastBay customer service, get an answer now.
Order Tracking
How Do I Track My Eastbay Order?
You can place an online order with Eastbay whether you are registered or not with the site. However, if you don't have an account and...
Return Policy
What is Eastbay's return policy?
Eastbay's return policy allows customers to return any unworn merchandise within 90 days of purchase for a full refund or exchange....
Loyalty Program
What is Eastbay's loyalty program?
Eastbay's loyalty program is called the Eastbay VIP Club. It is a free membership program designed to reward and benefit loyal customers....
Gift Cards
Does Eastbay offer gift cards?
Yes, Eastbay offers gift cards. These gift cards can be purchased online or in-store and are available in various denominations to...
Help me with my EastBay customer service issue
Ask any question you have about EastBay customer service. We will do our best to get you answers right away.
We look to the EastBay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EastBay issues reported to GetHuman