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EastBay Customer FAQ

Top Answers & How-to Guides

What is EastBay's Phone Number?

The question we are asked most often is about how to talk to EastBay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent EastBay Customer Questions

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Order Tracking

How Do I Track My Eastbay Order?

You can place an online order with Eastbay whether you are registered or not with the site. However, if you don't have an...
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Can I cancel or change my order after it has been placed?

Customers can often modify or cancel their orders shortly after placement, but this depends on the order’s processing status....
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Returns and Exchanges

What is Eastbay's return policy?

EastBay's return policy generally permits returns within thirty days of purchase, requiring items to be in original condition....
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How long does it take for Eastbay to process returns?

EastBay generally processes returns within a few business days of receiving the item. The processing time may vary based on...
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What is Eastbay's policy on exchanging items?

EastBay has a customer-friendly exchange policy allowing returns of unworn and unwashed items in their original condition,...
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Can I return an item purchased online to a physical store?

EastBay permits returns of online purchases at physical stores, but this can vary by item type and store policy. Customers...
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Payment and Promotions

What payment methods does Eastbay accept?

EastBay supports various payment methods, including major credit cards like Visa, MasterCard, American Express, and Discover,...
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Can I use multiple promo codes on one order?

EastBay generally allows the application of only one promo code per order, overriding any others. It is wise to select the code...
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Shipping Information

Does Eastbay offer international shipping?

EastBay does offer international shipping to various countries, but customers should confirm their eligibility on the website....
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What is Eastbay's shipping policy?

EastBay provides various shipping choices, including standard and expedited options, with delivery times and costs varying by...
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Loyalty and Gift Cards

What is Eastbay's loyalty program?

EastBay has a loyalty program that allows customers to earn points on eligible purchases, which can be redeemed for discounts....
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Does Eastbay offer gift cards?

EastBay does offer gift cards, allowing customers to easily give the gift of athletic gear. These cards are available in...
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How can I apply for the Eastbay loyalty program?

To join the EastBay loyalty program, visit their website for current details on benefits and eligibility. Users generally need...
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Store Information

Is there a Eastbay physical store I can visit?

EastBay primarily sells its athletic products online and does not have physical stores widely available. While past locations...
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Are there seasonal sales or special events?

EastBay usually holds seasonal sales and special promotions aligned with holidays, back-to-school seasons, and sports events....
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We look to the EastBay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EastBay issues reported to GetHuman
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