EastBay Customer Service

Phone Number & Contact Info

EastBay's Best Phone Number

Toll-free·Calls Customer Service·Most popular EastBay number

How do I talk to a live human at EastBay?

A:Calling this EastBay number should go right to a real human being

Does EastBay offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this EastBay phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this EastBay number should go right to a real human being
In fact, much of this information on this page is superfluous because this EastBay phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

EastBay operates the call center for this 800-826-2205 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 63 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EastBay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EastBay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call EastBay is Sunday. The most busy day to call is Wednesday, which averages 850% more phone calls by comparison. Again, this is based on a sample of 63 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call EastBay

In summation, the best day to call EastBay is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call EastBay

If you have time to do a bit of reading before you call EastBay, we recommend you read over some of our problem-specific articles.

What is Eastbay's return policy?

Eastbay's return policy allows customers to return any unworn merchandise within 90 days of purchase for a full refund or exchange. The items must be in their original packaging, with all tags attached. If the returned item is not in resalable condition, a restocking fee may be applied. Return shipping fees are the responsibility of the customer unless the return is due to a defective or incorrect item. To initiate a return, customers can use the prepaid return label provided in the original package or contact customer service for assistance. Refunds are typically processed within 10 business days after the return is received.

What is Eastbay's shipping policy?

Eastbay's shipping policy is designed to provide fast and reliable delivery to customers. They offer standard ground shipping, which takes 4-6 business days for delivery. However, customers can also choose expedited shipping options for quicker deliveries. The expedited options include 3 business day, 2 business day, and 1 business day shipping. Please note that these expedited shipping options are only available for orders placed before 3pm CT. Eastbay also offers free shipping on select items or orders above a certain value, which is automatically applied at checkout. Overall, Eastbay strives to ensure that customers receive their orders promptly and offers flexibility in shipping options to cater to their varying needs.

What is Eastbay's loyalty program?

Eastbay's loyalty program is called the Eastbay VIP Club. It is a free membership program designed to reward and benefit loyal customers. By joining the VIP Club, members receive exclusive perks, including free shipping on all orders, early access to sales and promotions, and special member-only offers. VIP Club members also earn points on every purchase, which can be redeemed for future discounts. There are three levels of membership in the VIP Club - Silver, Gold, and Platinum - with each level offering additional benefits such as faster points accumulation and higher discount percentages. The Eastbay VIP Club is a great way for customers to enjoy extra savings and privileges while shopping for their favorite athletic gear and footwear.

Top EastBay customer service problems

Click the link above to get answers to just about any EastBay customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is EastBay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EastBay agent. This phone number is EastBay's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-826-2205 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call EastBay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EastBay has 1 phone number. It's not always clear what is the best way to talk to EastBay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for EastBay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EastBay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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