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Can I cancel or change my order after it has been placed?

Asked 2 years ago
EastBay understands that customers may need to modify or cancel their orders after placement. However, orders are typically processed quickly to ensure timely delivery. Once an order is confirmed and being processed, the ability to make changes may depend on the specific circumstances of that order. If a customer wishes to cancel or change an order, it is advisable to act swiftly. The first step would be to check the current order status on the EastBay website. Knowing the status will provide clarity on whether changes can still be made. If the order has not yet been processed, it is usually possible to make modifications or cancellations. For orders that are already in the processing stage or shipped, it may not be possible to cancel or change the order. In such cases, customers may need to explore return options once the order has been delivered. EastBay offers a return policy that allows for returns of unworn items within a specified period. For the most accurate and updated information, customers are encouraged to look on the EastBay website, where they can find detailed information regarding order management and returns.
Answered Jul 23rd 2025

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