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Duncan Hines Customer FAQ

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What is Duncan Hines's Phone Number?

The question we are asked most often is about how to talk to Duncan Hines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What products does Duncan Hines offer?

Duncan Hines provides a variety of baking products, including cake and brownie mixes, frostings, dessert cups, and cookie...
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Are Duncan Hines products gluten-free?

Duncan Hines has a range of gluten-free products, including specific cake and brownie mixes designed for those with gluten...
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Where can I find Duncan Hines products in stores?

Duncan Hines products are generally available in various grocery stores, including major chains, local markets, and discount...
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Do Duncan Hines products contain any artificial ingredients?

Duncan Hines offers a range of products, some of which may include artificial ingredients for convenience and shelf life....
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Are there any vegan options available in Duncan Hines products?

Duncan Hines has some products that can be suitable for vegans, but it is crucial for consumers to read the labels carefully....
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Do Duncan Hines products contain nuts or allergens?

Duncan Hines products may contain allergens due to their production in facilities that handle nuts and other allergens. It is...
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Baking and Preparation

Can I freeze a Duncan Hines cake after baking it?

Duncan Hines cakes can be frozen after baking to maintain their freshness. It is important to let the cake cool completely,...
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Can I use Duncan Hines cake mix to make cupcakes?

Duncan Hines cake mix is perfect for making cupcakes. Simply prepare the mix as directed, fill lined cupcake tins two-thirds...
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What is the recommended baking temperature and time for Duncan Hines brownies?

Duncan Hines typically recommends baking their brownie mixes at 350 degrees Fahrenheit for twenty-five to thirty-five minutes....
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Can I substitute ingredients in Duncan Hines recipes?

Duncan Hines recipes are crafted for consistent results with specified ingredients, but substitutions can be made based on...
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Storage and Shelf Life

How long can I store a Duncan Hines cake mix?

Duncan Hines cake mixes can typically last up to a year if stored properly in a cool, dry space. While they may still be usable...
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What is the shelf life of Duncan Hines frosting?

The shelf life of Duncan Hines frosting varies by type and storage, typically lasting twelve to eighteen months unopened. Once...
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