Duncan Hines Customer Service

Phone Number & Contact Info

Duncan Hines's Best Phone Number

800-362-9834
Toll-free·Calls Customer Service·Most popular Duncan Hines number
Q:

How do I talk to a live human at Duncan Hines?

A:Calling this Duncan Hines number should go right to a real human being
Q:

Does Duncan Hines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Duncan Hines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Duncan Hines number should go right to a real human being
Below are some clips we've found from Duncan Hines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling ConAgra Brands, makers of Dunkin' Hines. Your call may be monitored or recorded for quality assurance purposes. You may be asked to provide an email address to participate in a random survey about the service received today. If you would rather chat with one of our online agents, just visit duncan hines dot com Monday through Friday, nine AM to four PM, CST, and select chat now. You can also send a question or comment to us online at w w w dot conegra brands dot com forward slash contact hyphen us. Otherwise, continue to hold for the next available phone representative. In an effort to assist our quality control team in any investigations, we may ask you for digital pictures. Thank you for your call today. We apologize, but we are currently experiencing high call volume. Thank you for your patience. Your call will be answered in the order it was received. You can always reach us online at w w w dot conagua brands dot com forward slash contact hyphen us."
Excerpt from a call with Duncan Hines
Thursday, March 7, 2024 5:48 PM
In fact, much of this information on this page is superfluous because this Duncan Hines phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Duncan Hines operates the call center for this 800-362-9834 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duncan Hines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duncan Hines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Duncan Hines is Sunday. The most busy day to call is Thursday, which averages 333% more phone calls by comparison. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Duncan Hines

In summation, the best day to call Duncan Hines is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Duncan Hines

If you have time to do a bit of reading before you call Duncan Hines, we recommend you read over some of our problem-specific articles.

Are Duncan Hines products gluten-free?

No, most Duncan Hines products are not gluten-free. The majority of our products contain wheat-based ingredients, which naturally contain gluten. However, we understand the importance of catering to various dietary needs, and we offer a limited range of gluten-free options. These specific products have been labeled as gluten-free on their packaging, making it easy to identify them on the store shelves. For individuals requiring a gluten-free diet, we recommend checking the packaging carefully before purchasing any Duncan Hines products to ensure that they meet their specific dietary requirements.

What products does Duncan Hines offer?

Duncan Hines offers a wide range of delicious baking products that will elevate your baking experience. Our product line includes cake mixes, brownie mixes, cookie mixes, frosting, and mug cakes. With our cake mixes, you can effortlessly create consistently moist and flavorful cakes in various flavors like classic yellow, chocolate, red velvet, and more. Our brownie mixes ensure fudgy and indulgent treats, while our cookie mixes deliver soft and chewy cookies filled with your favorite add-ins. To top off your baked goods, we provide high-quality frosting in classic flavors like vanilla, chocolate, cream cheese, and more. Lastly, our convenient and quick mug cakes offer a single serving of moist and scrumptious cake in just minutes. Explore our diverse range of baking products and prepare to impress with delicious homemade treats.

What is the shelf life of Duncan Hines frosting?

The shelf life of Duncan Hines frosting varies depending on the specific product. Generally, unopened cans or tubs of frosting can be stored for up to one year in a cool, dry place. However, it is important to check the expiration date printed on the packaging for accurate information. Once opened, the frosting should be refrigerated and consumed within two weeks for best quality. It is also advisable to seal the container tightly after each use. Freezing is not recommended, as it may negatively affect the texture and taste. For the longest shelf life and optimal flavor, it is advised to use the frosting before the recommended expiration date.

Top Duncan Hines customer service problems

Click the link above to get answers to just about any Duncan Hines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Duncan Hines, and their purpose. Are any of these similar to the reason you are trying to call?
Question about cake mix: "Do they have pudding in the mix?"
- From a call lasting 4m 2s , Mar 7, 2024 5:48 PM

More Duncan Hines Customer Service Contacts

There are of course other ways to contact Duncan Hines customer service besides the phone. Below we list the best ones, by medium.

Duncan Hines Customer Email Addresses

customercare@mybrands.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Duncan Hines will reply our your email.

Duncan Hines Customer Help Desk / Web Support

duncanhines.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Duncan Hines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Duncan Hines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duncan Hines agent. This phone number is Duncan Hines's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-9834 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Duncan Hines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Duncan Hines has 1 phone number. It's not always clear what is the best way to talk to Duncan Hines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Duncan Hines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duncan Hines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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