How Do I Report Fraud to Chase?

If you are a Chase customer and you believe that you are the victim of fraud, you need to report that fraud to Chase right away before any more damage is done. Once you have made the report, you can work with the company to remove fraudulent charges and secure your account against any further misuse.

Reporting Fraud to Chase

It's easy to report fraud to Chase. All you have to do is call and speak to a customer service representative. When you call make sure you have all the details of the suspicious activity with you, such as transaction number, transaction location, transaction date, the amount of the transaction, and so forth.

When To Contact Chase

Even if you haven't noticed any fraudulent activity on your account, you should still contact Chase if you believe there's a reasonable chance somebody else has gotten hold of your debit or credit card number, your Social Security number, your Chase username, or your Chase password.

If You Suspect Somebody of Making a Credit Application to Chase in Your Name

If you suspect that you are the victim of identity theft and that someone has made a credit application to Chase using your identity, you can request that Chase send you details of the application to see what you can learn. However, before you can get it, you are going to need to show Chase the following documents:

1. A state driver's license, a state ID, a military ID, or a passport.
2. A completed Identity Theft Report form or an Identity Theft Fraud and Forgery Declaration form. You can obtain these forms from Chase or from the FTC.
3. A written request for the application, including a summary of what you know about the identity theft.
4. Any relevant third-party documentation you might have.

You must send the request by first-class mail to:

Chase Card Services
ATTN: FACT Act Request
PO Box 15941
Wilmington, DE 19885-9918

Contacting Chase

To contact Chase, you can use the company help forum or the phone.