How Do I Report Fraud or a Fraudulent Charge to Chase?

According to the FBI's Internet Crime Complaint Center, $30 million dollars were lost to phishing scams in one year. It's important to keep your banking information safe and to report fraudulent Chase incidents immediately.

Reporting Suspicious Activity to Chase Bank

You can report fraudulent activities to Chase, but the bank also recommends alerting governmental agencies. Chase works with domestic and international law enforcement authorities to shut down servers sending fraudulent content and arrest responsible parties. To ensure your account's safety:

1. Forward fraudulent Chase emails to Abuse@Chase.com. You'll receive an automated acknowledgment in response.
2. File a complaint at http://www.ftc.gov/complaint
3. Report compromised credit, bank, and utility accounts to the State Public Utilities Commission.
4. Alert Telecheck and Certegy if your checks have been stolen or misused to prevent further fraud.
5. Report suspicious emails to spam@uce.gov and reportphishing@antiphishing.org
6. Contact Chase over the phone to report suspicious mail, texts, or phone calls.
7. Close any accounts that have been tampered with.

Fraudulent Charges on Chase Accounts

If you've accidentally provided your debit or credit card number, taxpayer identification, or chase.com sign-on information to anyone suspicious, you'll need to call Chase immediately.

In addition, you can dispute individual unauthorized Chase charges online by finding the transaction, clicking the nearby arrow, and following through with details to begin the dispute process.

Alternatively, sign on at chase.com and send a notice about the unauthorized Chase charges through the Secure Message Center. Once the message is sent, Chase may still need to obtain additional information by phone.

Avoiding Fraudulent Chase Charges

Only provide account details to Chase if you initiated the interaction, such as when calling support, sending messages with the Secure Message Center, or talking to a bank employee at a local branch.

Chase will not contact you to ask for confidential information, whether that is by email, text, or phone. Important messages are only sent through the Secure Message Center. If you receive an email claiming to have an urgent attachment or requiring a response with sensitive information, do not respond and do not click on the attachment.

The bank allows certain tax and financial partners to retrieve your data using sign-on information. Trusted services will be displayed under Linked Apps and Websites. If you recently provided sign-on information to a company but don't see a link, you may consider changing your password to remove the company's access.

Overall, if you're uncertain if contact is legitimate, it's safer to report it to Chase than to risk revealing sensitive data to the wrong people.