Chase Customer Service

I had to call Chase to discuss a potential business line of credit. I don't have an account with them, but I do have a peripheral investment through the company I used to be employed with. I have heard good things about their business loans, so I wanted to talk to someone about potential eligibility and what I would need to do in order to work with them. This question required the expertise of a trained customer associate, so I decided to call the general customer line. 

Anytime you call a large backing company, you never know what you will get. Thousands of people could need help with various banking things, from checking accounts to CDs to home loans to many more issues. Plus, with how much fraud takes place, I am sure reporting lost or stolen bank cards alone requires a lot of attention. Therefore, I expected to spend a long time on the phone, but they have a helpful callback service, and the menu itself wasn't terrible to navigate to get to that point, so overall it wasn't too bad of an experience. 

When I first called, a nice voice assistant said, "Welcome to Chase. This call will be monitored and recorded, and your voice may be used for recognition purposes." There was also some note about a problem with ACH payments that were sent and not received by Chase, so that may be another issue that needs attention from customer representatives right now. 

Then it asked me to enter my debit number or account number and press the pound key. I didn't have either, so I said, "Not available," and it took me to a different set of options. It told me, "To report your debit or credit card stolen, please press 8. For Other options, please press 2." I chose 2 since my issue wasn't covered here, and it launched the next set of options, which were: "For credit card, loan, or loan information or payment, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0."

I chose 0 because that is exactly what I wanted, but it asked me again for my information. It stated, "Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID so our specialist will know who you are when they answer your call." This made sense, but once again, I don't have an account number. I tried saying no again, but that didn't work, so I tried pressing zero, which got me to the hold line. 

This is where they offered me the option to stay on the line or use the callback service I happily used. It was a great experience overall, and I would call again if I had to.