© GetHuman Inc.

Catherines Customer FAQ

Top Answers & How-to Guides

What is Catherines's Phone Number?

The question we are asked most often is about how to talk to Catherines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Catherines customer service, get an answer now.
Contact Catherines customer service

Recent Catherines Customer Questions

Help me with my Catherines customer service issue

Order Management

How do I track my order?

To track an order from Catherines, visit their official website and look for the "Order Tracking" option in the menu. By...
Read more

Can I cancel or change my order?

Catherines has set procedures for changing or canceling orders, but customers should act quickly due to fast processing. They...
Read more

Returns and Exchanges

What is the return policy?

Catherines has a customer-friendly return policy allowing returns typically within 60 days from purchase, provided items are...
Read more

Can I return an item purchased online to a store?

Catherines allows online purchases to be returned at physical store locations. Customers should bring the original packing slip...
Read more

What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Catherines, they should promptly review the return and exchange...
Read more

Can I exchange an item without a receipt?

Catherines allows exchanges without a receipt at many locations, typically offering store credit if items are unworn and have...
Read more

Shipping Information

What are the shipping options?

Catherines provides various shipping methods to suit different customer needs, including standard shipping, expedited shipping,...
Read more

Do you offer international shipping?

Catherines does not provide international shipping for orders placed online. Customers outside the U.S. might consider using...
Read more

Payment and Promotions

What payment methods are accepted?

Catherines accommodates customers with various payment options including major credit cards like Visa and MasterCard, along...
Read more

Are there any ongoing promotions or discounts?

Catherines regularly has promotions and discounts, including sales and offers for loyalty members. These deals change often, so...
Read more

Are there seasonal sales or special events at Catherines?

Catherines hosts seasonal sales and special events regularly, particularly around major holidays and back-to-school periods....
Read more

Product Availability

What sizes are available for each product?

Catherines offers a wide selection of plus sizes, ranging from 0X to 5X, equivalent to approximately sizes 14 to 34. They also...
Read more

Do you have a loyalty program?

Catherines has a loyalty program that rewards customers with points for qualifying purchases, redeemable for discounts. Members...
Read more

Can I check the availability of an item in a nearby store?

Catherines allows customers to check item availability in local stores via their website. Shoppers can find this feature on...
Read more

Sizing Information

What is the sizing guide for Catherines products?

Catherines has a sizing guide to help women choose the right plus sizes for their clothing. It offers advice on measuring bust,...
Read more

Do you have a size chart available for online purchases?

Catherines offers a size chart for online purchases, crucial for selecting the right fit. Customers can find it on the website,...
Read more
We look to the Catherines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Catherines issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!