Toll-free · Mon-Sat 8am-10pm EST · Press 2 at the first menu, then press 3. · Recently placed orders, press 1. New orders, press 2. Credit account questions or to make a payment, press 3. For all other questions, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Catherines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Catherines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Catherines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Katherine's. This call may be monitored and recorded for record keeping, training, and quality assurance purposes.
By shopping with us, you agree to our terms of use, which are available on any of our full beauty brands websites or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two."
Excerpt from a call with Catherines
Wednesday, January 17, 2024 6:04 PM
The first phone menu
"Welcome to Katherine's.
This call may be monitored and recorded for record keeping training, and quality assurance purposes.
By shop with us, you agree to our terms of use, which are available on any of our full beauty brands website or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two.
For credit account questions or to make a payment, press three.
For all other questions, press four."
Excerpt from a call with Catherines
Friday, May 31, 2024 7:29 PM
After you press 3
"For all other quest if you do not have your account number and would like to check your available credit, or to make a payment, press one.
If you have your account number and would like to check your available credit, press two."
Excerpt from a call with Catherines
Friday, March 8, 2024 1:59 AM
What are the hours and when should I call?
Catherines operates the call center for this 800-489-3616 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 207 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Catherines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Catherines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Catherines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Catherines is Monday.The most busy day to call is Wednesday, which averages 18% more phone calls by comparison.Again, this is based on a sample of 207 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Catherines is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Catherines staffs the call center well on Monday.
Why Customers Call Catherines
Below is a sample of recent calls to Catherines, and their purpose. Are any of these similar to the reason you are trying to call?
Missing items from order: "Some items from my July 11th order are missing."
- From a call lasting 5m 12s , Jul 17, 2024 10:24 PM
Missing items from order: "I'm missing some items from my recent order."
- From a call lasting 4m 17s , Jul 17, 2024 9:25 PM
Inquiring about payment: "I wanted to see how much my payment is."
- From a call lasting 1m 56s , Jul 12, 2024 4:41 PM
Making payment: "Make a payment."
- From a call lasting 10m 8s , Jun 30, 2024 8:25 PM
Seeking customer service assistance: "I need help. I need a person. I need a person."
- From a call lasting 5m 4s , Jun 8, 2024 4:50 PM
Billing inquiry for past order: "I got charged twice for an order I already placed, and the items were on sale for half the price."
- From a call lasting 11m 42s , May 31, 2024 7:29 PM
Payment inquiry: "I wanted to find out how much is my payment."
- From a call lasting 1m 26s , Apr 8, 2024 11:46 PM
More Catherines Customer Service Contacts
There are of course other ways to contact Catherines customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Catherines provides this option.
As a last, sometimes only, resort- Catherines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Catherines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Catherines agent. This phone number is Catherines's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-489-3616 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Catherines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Catherines has 2 phone numbers. It's not always clear what is the best way to talk to Catherines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Catherines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Catherines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.