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Catherines Customer Service

Phone Number & Contact Info

Catherines's Best Phone Number

800-489-3616
Toll-free·Calls Customer Service·Most popular Catherines number
Q:

How do I talk to a live human at Catherines?

A:Direct to a human
Q:

Does Catherines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Sunday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Catherines Customer Phone Numbers

Product Support

866-886-4720
Toll-free · Mon-Sat 8am-10pm EST · Press 2 at the first menu, then press 3. · Recently placed orders, press 1. New orders, press 2. Credit account questions or to make a payment, press 3. For all other questions, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Catherines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Below are some clips we've found from Catherines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Katherine's. This call may be monitored and recorded for record keeping, training, and quality assurance purposes. By shopping with us, you agree to our terms of use, which are available on any of our full beauty brands websites or upon request. If you're calling about a recently placed order, press one. For new orders, press two."
Excerpt from a call with Catherines
Wednesday, January 17, 2024 6:04 PM

The first phone menu

"Welcome to Katherine's. This call may be monitored and recorded for record keeping training, and quality assurance purposes. By shop with us, you agree to our terms of use, which are available on any of our full beauty brands website or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two.
For credit account questions or to make a payment, press three.
For all other questions, press four."
Excerpt from a call with Catherines
Friday, May 31, 2024 7:29 PM

After you press 3

"For all other quest if you do not have your account number and would like to check your available credit, or to make a payment, press one.
If you have your account number and would like to check your available credit, press two."
Excerpt from a call with Catherines
Friday, March 8, 2024 1:59 AM

What are the hours and when should I call?

Catherines operates the call center for this 800-489-3616 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 143 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Catherines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Catherines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Catherines is Friday. The most busy day to call is Sunday, which averages 44% more phone calls by comparison. Again, this is based on a sample of 143 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Catherines

In summation, the best day to call Catherines is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Catherines number, but it is also the day with the shortest hold times.

Why Customers Call Catherines

Below is a sample of recent calls to Catherines, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking customer service assistance: "I need help. I need a person. I need a person."
- From a call lasting 5m 4s , Jun 8, 2024 4:50 PM
Purpose unclear: ""
- From a call lasting 1m 41s , Jun 6, 2024 5:22 PM
Billing inquiry for past order: "I got charged twice for an order I already placed, and the items were on sale for half the price."
- From a call lasting 11m 42s , May 31, 2024 7:29 PM
Payment inquiry: "I wanted to find out how much is my payment."
- From a call lasting 1m 26s , Apr 8, 2024 11:46 PM
Checking account balance: "I was calling to check my balance on my account."
- From a call lasting 8m 16s , Feb 23, 2024 2:42 PM
Order issue with size: "I ordered two outfits for a wake and funeral, but received the wrong size."
- From a call lasting 3m 22s , Feb 7, 2024 7:33 PM

More Catherines Customer Service Contacts

There are of course other ways to contact Catherines customer service besides the phone. Below we list the best ones, by medium.

Catherines Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Catherines provides this option.

Catherines Customer Help Desk / Web Support

catherines.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Catherines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Catherines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Catherines agent. This phone number is Catherines's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-489-3616 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Catherines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Catherines has 2 phone numbers. It's not always clear what is the best way to talk to Catherines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Catherines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Catherines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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