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Car2go Customer FAQ

Top Answers & How-to Guides

What is Car2go's Phone Number?

The question we are asked most often is about how to talk to Car2go customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any penalties or fees for damaging a Car2go vehicle?

Yes, there are penalties and fees for damaging a Car2go vehicle. In the event of any damage, members are responsible for the cost of...
Ask any question you have about Car2go customer service, get an answer now.
Contact Car2go customer service

Membership Requirements

What are the requirements to join Car2go?

To join Car2go, there are a few requirements you need to meet. First, you must be at least 18 years old and hold a valid driver's license...
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Cost and Pricing

What is the cost of using Car2go?

The cost of using Car2go is based on a per-minute usage fee, with an additional cost for mileage driven. As of now, the per-minute...
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Parking Locations

Where can I park the Car2go vehicle after I'm done using it?

After you're done using the Car2go vehicle, you can conveniently park it anywhere within the designated Home Area. This includes any...
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Reservation Time Limits

What happens if I exceed the allotted time for my reservation?

If you exceed the allotted time for your reservation with Car2go, you will be charged for the additional time. The charges may vary...
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Service Area Limits

Can I drive Car2go outside of the service area?

No, you cannot drive Car2go outside of the designated service area. Car2go operates within a specific geographic boundary, and driving...
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Included Amenities

Is gas included in the Car2go rental?

No, gas is not included in the Car2go rental. As a member, it is your responsibility to refuel the vehicle if it falls below one-quarter...
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Pet Policy

Can I bring my pet in a Car2go vehicle?

Unfortunately, Car2go does not allow pets in their vehicles. This policy ensures cleanliness and allergen-free environments for all...
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Damage Fees

Are there any penalties or fees for damaging a Car2go vehicle?

Yes, there are penalties and fees for damaging a Car2go vehicle. In the event of any damage, members are responsible for the cost of...
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Help me with my Car2go customer service issue

Ask any question you have about Car2go customer service. We will do our best to get you answers right away.
We look to the Car2go issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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