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Car2go Customer Service

Phone Number & Contact Info

Car2go's Best Phone Number

877-488-4224
Toll-free·Calls Customer Service·Most popular Car2go number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Car2go?

A:Press 0 You can also use our free service that can talk to Car2go for you and report back.
Q:

Does Car2go offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Friday, and the shortest are on Thursday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Car2go below.

Let us call and talk to Car2go for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Car2go phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Car2go operates the call center for this 877-488-4224 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Car2go call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Car2go phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Car2go staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Car2go is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Car2go

In summation, the best day to call Car2go is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Car2go staffs the call center well on Friday.

Why Customers Call Car2go

If you have time to do a bit of reading before you call Car2go, we recommend you read over some of our problem-specific articles.

What are the requirements to join Car2go?

To join Car2go, there are a few requirements you need to meet. First, you must be at least 18 years old and hold a valid driver's license for at least one year. Additionally, you need to have a clean driving record with no major violations or suspensions in the past three years. You will also be required to undergo a driver's license verification process. Along with these driving-related requirements, you need to provide a valid credit or debit card for payment purposes. Car2go also requires a smartphone as their services are accessed through their mobile app. Lastly, you may be subject to background checks. By meeting these requirements, you can easily become a member of Car2go and enjoy the convenience of their car-sharing services.

What is the cost of using Car2go?

The cost of using Car2go is based on a per-minute usage fee, with an additional cost for mileage driven. As of now, the per-minute rate is $0.41 or $0.49 depending on the vehicle type, which includes fuel, insurance, parking, and maintenance. This rate may vary slightly by city. For the mileage driven, a charge per mile is applied, typically ranging from $0.19 to $0.45 per mile. There are no additional fees for fueling or parking at designated spots within the Car2go operating area. To give customers more flexibility, there is also a maximum hourly rate, and a daily rate cap to benefit longer trips. Members can access detailed pricing information on the Car2go app or website.

Is gas included in the Car2go rental?

No, gas is not included in the Car2go rental. As a member, it is your responsibility to refuel the vehicle if it falls below one-quarter tank. Car2go provides a fuel card inside the vehicle that can be used to pay for fuel at participating gas stations. You can find the fuel card in the glove compartment. It is important to note that if you fail to refuel the vehicle properly, you may incur additional fees or penalties. Please ensure that you return the car with at least one-quarter tank of fuel to avoid any extra charges.

Top Car2go customer service problems

Click the link above to get answers to just about any Car2go customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Car2go's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Car2go agent. This phone number is Car2go's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-488-4224 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Car2go first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Car2go has 1 phone number. It's not always clear what is the best way to talk to Car2go representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Car2go. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Car2go. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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