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How do surcharges work when using Car2go?

Asked 4 months ago
Surcharges are additional fees that may apply when using Car2go services, and understanding how they work can help customers plan their expenses better when utilizing the service. Car2go typically incorporates various fees that may be reflected in the total cost of rental. These surcharges can stem from different factors, including the time of rental, location, or specific circumstances related to usage. For instance, during peak hours or in high-demand locations, customers may encounter higher rates due to increased demand for vehicles. Additionally, users might see surcharges applied in cases where the vehicle is returned to a different location than where it was initially picked up. This flexible one-way rental feature may incur extra fees to account for the service. Another factor that can lead to surcharges is the application of special fees that may be context-dependent, such as environmental fees or fees related to local regulations. It is important for users to be mindful of any terms and conditions provided during the booking process. Customers can usually find detailed information regarding applicable surcharges on the pricing page or rental agreement within the Car2go app or website. For a complete understanding of the fees that may apply to a particular rental, it is advisable to review the current information available on the Car2go website or in the app itself, as rates and policies can change.
Answered Aug 3rd 2025

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