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Candlewood Suites Customer FAQ

Top Answers & How-to Guides

What is Candlewood Suites's Phone Number?

The question we are asked most often is about how to talk to Candlewood Suites customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the check-in and check-out times?

The check-in time at Candlewood Suites is typically at 3:00 PM, allowing guests to settle in comfortably and start their stay. If you...
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Wi-Fi

Does Candlewood Suites offer free Wi-Fi?

Yes, Candlewood Suites offers complimentary Wi-Fi for all guests throughout their stay. We understand the importance of staying connected,...
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Pets

Are pets allowed at Candlewood Suites?

Yes, Candlewood Suites welcomes pets. We understand that pets are part of the family, so we are pleased to offer pet-friendly accommodations....
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Amenities

What amenities are available in the room?

In our comfortably spacious rooms here at Candlewood Suites, we provide a range of amenities for your convenience and enjoyment. Each...
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Breakfast

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Candlewood Suites. We understand that our guests have varying preferences and schedules...
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Fitness Center

Do Candlewood Suites have a fitness center?

Yes, Candlewood Suites have a fitness center available for their guests. Our commitment to providing excellent amenities includes a...
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Swimming Pool

Is there a swimming pool at the hotel?

Yes, Candlewood Suites offers a refreshing swimming pool for guests' enjoyment. Our hotel's swimming pool is the perfect spot to relax,...
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Cancellation Policy

What is the cancellation policy for reservations?

The cancellation policy for Candlewood Suites reservations allows for free cancellation until a specified time on the check-in day,...
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Loyalty Points

Can I earn loyalty points with Candlewood Suites?

Yes, you can earn loyalty points with Candlewood Suites by joining the IHG Rewards Club. As a member, you can earn points for each...
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Parking

Is there parking available at the hotel?

Yes, parking is available at Candlewood Suites for guests. We understand the importance of convenient parking options for our visitors,...
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Laundry Facilities

Are there laundry facilities on-site?

Yes, Candlewood Suites provides convenient on-site laundry facilities for its guests. Our hotel understands the importance of having...
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Shuttle Service

Do Candlewood Suites provide airport shuttle service?

No, Candlewood Suites do not provide airport shuttle service. However, most Candlewood Suites locations are conveniently located near...
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Check-in/Check-out

What are the check-in and check-out times?

The check-in time at Candlewood Suites is typically at 3:00 PM, allowing guests to settle in comfortably and start their stay. If you...
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Help me with my Candlewood Suites customer service issue

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