Candlewood Suites Customer Service

Phone Number & Contact Info

Candlewood Suites's Best Phone Number

877-226-3539
Toll-free·Calls Customer Service·Most popular Candlewood Suites number
Free tools for easier calling
Q:

How do I talk to a live human at Candlewood Suites?

A:Calling this Candlewood Suites number should go right to a real human being. Our free phone can also navigate phone menus to get a live human at Candlewood Suites for you.
Q:

Does Candlewood Suites offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Candlewood Suites below.

Let us call and talk to Candlewood Suites for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Candlewood Suites phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Candlewood Suites number should go right to a real human being
Below are some clips we've found from Candlewood Suites's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Campbellwood Suites reservations. To ensure high quality service, your conversation may be recorded. Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information. Press one to provide feedback about your experience with a two question survey at the end of this call.
Otherwise, press two or remain on the line.
To help us get you to the right person, please tell me why you're calling today."
Excerpt from a call with Candlewood Suites
Wednesday, May 29, 2024 11:09 PM

The first phone menu

"Thank you for calling Campbellwood Suites reservations. To ensure high quality service, your conversation may be recorded. Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information.
Press one to provide feedback about your experience with a two question survey at the end of this call.
Otherwise, press two or remain on the line."
Excerpt from a call with Candlewood Suites
Wednesday, May 29, 2024 11:09 PM
In fact, much of this information on this page is superfluous because this Candlewood Suites phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Candlewood Suites operates the call center for this 877-226-3539 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 112 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Candlewood Suites call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Candlewood Suites phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Candlewood Suites staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Candlewood Suites is Sunday. The most busy day to call is Wednesday, which averages 257% more phone calls by comparison. Again, this is based on a sample of 112 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Candlewood Suites

In summation, the best day to call Candlewood Suites is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Candlewood Suites staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Candlewood Suites

If you have time to do a bit of reading before you call Candlewood Suites, we recommend you read over some of our problem-specific articles.

Are pets allowed at Candlewood Suites?

Yes, Candlewood Suites welcomes pets. We understand that pets are part of the family, so we are pleased to offer pet-friendly accommodations. Whether you are traveling with a dog or a cat, we allow up to two pets per room. Guests will be required to pay a non-refundable pet fee upon check-in to cover additional cleaning costs. We kindly request that pets are well-behaved, for the comfort of all guests. We do have certain restrictions on types and sizes of pets, so it is advisable to contact our front desk before arrival. At Candlewood Suites, we look forward to providing a comfortable stay for both you and your furry companion.

Do Candlewood Suites have a fitness center?

Yes, Candlewood Suites have a fitness center available for their guests. Our commitment to providing excellent amenities includes a well-equipped fitness center at each of our locations. Whether you prefer cardio exercises or strength training, our fitness center offers various machines and equipment to accommodate your workout routine. Stay committed to your fitness goals even while traveling with Candlewood Suites. Our fitness centers are accessible 24/7, ensuring you have the flexibility to exercise whenever it suits you. We understand the importance of maintaining a healthy lifestyle while on the road, so we strive to provide convenient and comprehensive fitness facilities for our guests.

Does Candlewood Suites offer free Wi-Fi?

Yes, Candlewood Suites offers complimentary Wi-Fi for all guests throughout their stay. We understand the importance of staying connected, whether it's for business or leisure purposes. With our reliable and high-speed internet access, you can browse the web, stream videos, or complete any necessary work conveniently from the comfort of your room. We strive to provide a seamless experience to all our guests, ensuring that they can effortlessly connect their devices and stay connected throughout their stay. Stay productive, catch up with friends and family, or simply relax and enjoy your online entertainment with our complimentary Wi-Fi service at Candlewood Suites.

Top Candlewood Suites customer service problems

Click the link above to get answers to just about any Candlewood Suites customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Candlewood Suites, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about hotel reservation: "I'm calling to put in a complaint I'm a very unhappy customer."
- From a call lasting 29m 10s , Oct 25, 2024 2:16 PM
Room reservation inquiry: "I need adjacent rooms for four adults from June second to June fifth, with at least two bathrooms, one being handicapped accessible."
- From a call lasting 25m 47s , May 29, 2024 11:09 PM
Information about why customers call Candlewood Suites is extracted from issues that customers have reported to GetHuman.
Candlewood Suites issues reported to GetHuman

Conclusion and closing notes

This is Candlewood Suites's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Candlewood Suites agent. This phone number is Candlewood Suites's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-226-3539 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Candlewood Suites first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Candlewood Suites has 1 phone number. It's not always clear what is the best way to talk to Candlewood Suites representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Candlewood Suites. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Candlewood Suites. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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