Asurion Customer Service

Contact Asurion & solve common issues

Use Asurion's Phone Number

Asurion's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Asurion. Below you will also find the phone and non-phone-based contact information we've gathered.

Asurion: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Asurion.
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Click below to show 8 more questions, answers, and complete guides to common Asurion customer support problems.

Contacting Asurion customer support

Below you can compare and contrast the 5 ways to contact Asurion by looking at which ones are the fastest and which ones other customers recommend the most for solving Asurion customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Asurion across the following channels: Phone, Web, Facebook.

Phone number / contactWaitVotes
Customer Service
9 mins835
Corporate Offices
25 mins246
Online Help at
Customer Service
< 21 hrs339
Online Help at
Claims Department
< 24 hrs336
Customer Service
11 mins1215

Recent reasons customers contacted Asurion:

I have tried all week to get my boyfriends phone screen fixed. About * claims were subm...
I cancelled my subscription and received confirmation. Yet an automatic payment left ou...
I want to see if they received it because there’s no updates on tracking
Being billed for a completed return from * years ago. Need to speak to an Asurion agent...
my replacement device is still on backorder, i ordered it august *rd and it still says...
I purchased a necklace from Amazon and I purchased Asurion * yr. protection plan. Both...
Got a pre-sale question on your protection plan for Amazon products. Normally I would...
I processed a claim and phone was on its way to me but FedEx couldn't locate my address...
What is the DEDUCTIBLE on a $*.** asurion * year protection plan bought through amazon...
My issue is very complicated and needs to be addressed by email as I have had far too m...
I purchased a Bob & Brad Mini Massage Gun yesterday from Amazon but forgot to purchase...
I purchased a motorized electrical scooter on I have the two year protection...
I purchased a Timex watch on **-**-**** & at same time I purchased the Asurion Protecti...
I bought a watch protection plan on **-**-****. My watch has gone out & I cannot get a...
Muy buenas tardes de la manera m*s atenta les solicito informaci*n para solicitar la em...

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Does GetHuman work with Asurion?

GetHuman does not work with Asurion's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Asurion at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Asurion's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Asurion at a Glance

Asurion has no chat option
Asurion has no customer email
Asurion has 2 help forums
Asurion has no twitter handle
Asurion has 1 facebook page
Contact information overview

Answered on this page:

What is Asurion's cancellation policy for protection plans?
Does Asurion offer extended warranty options?
How long does it take for Asurion to process a claim?
Does Asurion cover accidental damage to my device?
What Do I Do If I'm Having a Problem with My Asurion Claim?
How Do I Get a Refund for Charge from Asurion?
What types of devices does Asurion cover?
Solutions to common issues

Contacting Other Companies

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