What Do I Do If I'm Having a Problem with My Asurion Claim?
In a nutshell: Are you having an issue with your Asurion claim? Depending on your carrier or retailer, you may need to report the damage or loss within 60 days. Check your protection plan to know when to submit a claim. Asurion may also ask you to return your damaged device or provide additional information about the loss or damage. When you start a claim, provide all relevant information and requested documentation to avoid delays or other issues. Don't worry; we'll help you resolve problems with your Asurion claim. Continue reading for instructions on what to do next.
Introduction
Are you having an issue with your Asurion claim? Depending on your carrier or retailer, you may need to report the damage or loss within 60 days. Check your protection plan to know when to submit a claim. Asurion may also ask you to return your damaged device or provide additional information about the loss or damage. When you start a claim, provide all relevant information and requested documentation to avoid delays or other issues. Don't worry; we'll help you resolve problems with your Asurion claim. Continue reading for instructions on what to do next.
Select Your Carrier or Retailer
Before contacting Asurion or visiting a repair center, check your claim status first. Visit Asurion's claims page and select the carrier or retailer associated with your protection plan. For this example, we'll select AT&T. On the next page, you'll find an option to track your existing claim.
Click Track Your Claim
To check the status of your claim, click Track Your Claim and follow the on-screen instructions. You may also want to check for any texts or emails from Asurion requesting additional information or documentation regarding your claim. Depending on your issue, Asurion may ask you to provide identification, supporting documents, or proof of purchase.
If your claim is still pending because you haven't uploaded the required documents yet, proceed to the next step.
Click Upload Documents
Asurion may need supporting documentation to review and process your claim and determine the appropriate resolution. If you haven't submitted the requested documents yet, click Upload Documentation and follow the on-screen instructions. You can find this option on Asurion's AT&T claims page.
You may also be asked to fill out an affidavit to help prevent fraud and provide more information about your claim. Some claims may take only a few minutes to submit, while others may take longer because they require additional documentation. If you need a replacement phone, the process may also take longer, as availability may depend on inventory.
If you have a damaged phone, make sure you've already requested a prepaid return label so you can return the device within 10–15 days. Otherwise, additional charges may apply.
Reach Out to Customer Support
Did you submit your claim on time, ship the damaged phone, and upload all the relevant documents, yet Asurion still hasn't resolved it? Reach out to Customer Support to see whether there are any other issues with your claim. You may visit an authorized repair center or contact Asurion directly. Reach out during business hours to increase your chances of speaking with a representative who can assist you.
If Asurion resolved your claim issue and you need help setting up your replacement device, consider visiting a local uBreakiFix by Asurion store for assistance. Proceed to the next step for more information.
Find a Store in Your Area
To find an Asurion store, enter your city, postal code, or ZIP code, or click Use Current Location. Consider calling the store ahead of time to ask whether you need an appointment or can simply walk in. A representative may be able to help you set up your device.
Conclusion
Did Asurion resolve your claim issue? If you needed an AT&T replacement device and one was available, you should receive it the next day if you submitted the claim before 8 p.m. the previous day and there were no other issues with the claim. If you submitted the claim over the weekend, expect to receive the replacement device on Monday or Tuesday. Are you still having issues with your claim, or do you have further questions? Contact Customer Support today.
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