Amazon Logistics Customer FAQ

We understand how frustrating this situation can be. If your package is delivered to the wrong address, please check the tracking details for any updates. It's important to speak with any neighbors to see if they received your package by mistake. For further assistance, refer to the most up-to-date contact information available on this page. We hope your issue gets resolved quickly.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If your package is marked as delivered but you haven't received it, please check around your delivery location for the package. It may have been left in a different location on your property. Additionally, consider asking your neighbors if they may have received it by mistake. If you still cannot find it, you may need to follow up with the seller or check the link to the most up-to-date contact information on this page for further assistance.

To change an incorrect shipping address, visit your Amazon account. Go to "Your Orders," select the order with the incorrect address, and look for the option to change the shipping address. Keep in mind that address changes may only be allowed before the order is shipped. If the order has already shipped, you may need to wait until it arrives to make adjustments.

To return an item with free returns, simply initiate the return process through your order page, and choose the free return option. You will receive a prepaid shipping label which allows you to return the item without any postage cost. Follow the instructions provided to complete the return.