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Affirm Customer FAQ

Top Answers & How-to Guides

What is Affirm's Phone Number?

The question we are asked most often is about how to talk to Affirm customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover my Affirm account?

Affirm allows users to buy now and pay later, with credit limits based on eligibility. To recover a closed account, update...
Ask any question you have about Affirm customer service, get an answer now.

Recent Affirm Customer Questions

Trying to purchase something through Affirm, put the wrong income and now I am denied to a loan.

If you entered the wrong income information, it may affect your loan eligibility with Affirm. You can try applying again with the correct income details. Do ensure that all the information you provide is accurate to avoid any future denials. If you haven't already, you can review the specific requirements for qualifying for a loan through Affirm to understand what they look for in your application.
Asked Dec 10, 2025 6:54 PM

I am trying to buy the IKON Pass but i typed the incorrect income that is too low to get a loan and now affirm has denied me.

If you've entered incorrect income information and your loan was denied, consider reapplying with accurate details. Ensure all information is correct to improve your chances of approval.
Asked Dec 10, 2025 6:53 PM

How do I report that the account holder died

To report the death of an account holder, please follow the instructions provided in the contact section on this page. There is a link to the most up-to-date contact information where you can get assistance with this matter.
Asked Sep 18, 2025 12:36 PM

Can customer service help with applying for loan

Customer service can assist you with questions about the application process for a loan, but they cannot apply for a loan on your behalf. They can guide you through the steps and provide information about what you need to complete your application.
Asked Jun 3, 2025 5:25 AM

Como hago para tener ayuda telefonica en español

Hay un enlace en esta página que proporciona la información de contacto más actualizada, donde podrás encontrar opciones para asistencia telefónica en español.
Asked Sep 18, 2024 5:16 PM

Help me with my Affirm customer service issue

Payment Assistance

What Do You Do If You Are Having Trouble Making a Payment to Affirm?

If you are having problems making payments to Affirm.com you can notify them with these helpful tips.

How Do I Set Up a Payment Arrangement with Affirm?

Affirm is an American company that offers pay-later services for in-store and online purchases. To set up a payment arrangement...

What happens if I miss a payment on my Affirm loan?

If a customer fails to make a payment on an Affirm loan, they may incur late fees and it can adversely affect their credit...

Can I change the repayment schedule for my Affirm loan?

Affirm allows some flexibility in adjusting loan repayment schedules based on various factors like loan terms and policies....

Payment Methods

How Do I Make a Payment on Affirm?

Making a payment on Affirm.com is straightforward with this guide. Start by logging into your account on the website,...

Do I need to have a credit card to use Affirm?

Using Affirm does not require a credit card since it offers financing alternatives for purchases through loans paid back in...

Can I pay off my Affirm loan early without any penalties?

Customers can generally pay off their Affirm loan early without facing any penalties, allowing them to save on interest. They...

Loan Management

How do I recover my Affirm account?

Affirm allows users to buy now and pay later, with credit limits based on eligibility. To recover a closed account, update...

What happens if I return an item bought with Affirm?

When returning an item purchased with Affirm, the refund process typically follows the retailer's return policy. Once the...

How do I manage my Affirm loans through the app?

To manage loans in the Affirm app, users can view their loan details on the dashboard, including balances and due dates. They...

What happens if I return an item bought with Affirm?

When returning an item purchased with Affirm, the refund process typically follows the retailer's return policy. Once the...

How do I manage my Affirm loans through the app?

To manage loans in the Affirm app, users can view their loan details on the dashboard, including balances and due dates. They...

What happens if I return an item bought with Affirm?

When returning an item purchased with Affirm, the refund process typically follows the retailer's return policy. Once the...

How do I manage my Affirm loans through the app?

To manage loans in the Affirm app, users can view their loan details on the dashboard, including balances and due dates. They...

Application and Approval

How Do You Get Affirm to Approve Your Denied Application?

Affirm is a popular financing option providing fixed interest rates and no hidden fees. If your application is denied, take...

What information do I need to provide to apply for an Affirm loan?

To apply for an Affirm loan, applicants typically need to provide personal details like name, address, date of birth, and...

How long is the approval process for an Affirm loan?

Affirm's loan approval process is generally swift, with decisions made in seconds during checkout at participating retailers....

Can I change my payment method after applying for an Affirm loan?

After applying for an Affirm loan, altering the payment method may not be possible as the loan terms are typically fixed. Users...

Can I change my payment method after applying for an Affirm loan?

After applying for an Affirm loan, altering the payment method may not be possible as the loan terms are typically fixed. Users...

Can I change my payment method after applying for an Affirm loan?

After applying for an Affirm loan, altering the payment method may not be possible as the loan terms are typically fixed. Users...

Usage and Restrictions

Can I use Affirm to finance purchases from any store?

Affirm can be used for financing purchases at many online and in-store retailers, but not all stores partner with it. To...

Can I use Affirm for international purchases?

Affirm mainly operates in the United States and Canada, making its financing options generally unavailable for international...

What happens if I lose my phone or change my phone number?

If a user loses their phone or changes their phone number, they should update their Affirm account information to ensure...

Are there any fees associated with Affirm loans?

Affirm does not charge late or hidden fees for loans, but users should note that interest may apply based on creditworthiness...

Are there any fees associated with Affirm loans?

Affirm does not charge late or hidden fees for loans, but users should note that interest may apply based on creditworthiness...

Are there any fees associated with Affirm loans?

Affirm does not charge late or hidden fees for loans, but users should note that interest may apply based on creditworthiness...
We look to the Affirm issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Affirm issues reported to GetHuman
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