How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Xoom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Xoom number should go right to a real human being
Below are some clips we've found from Xoom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Zoom, a PayPal service.
To continue in English, press one."
Excerpt from a call with Xoom
Thursday, January 4, 2024 6:05 PM
In fact, much of this information on this page is superfluous because this Xoom phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Xoom operates the call center for this 877-815-1531 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 104 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xoom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xoom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Xoom is Friday.The most busy day to call is Monday, which averages 350% more phone calls by comparison.Again, this is based on a sample of 104 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Xoom is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Xoom staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Xoom number?
Below is a sample of recent calls to Xoom, and their purpose. Are any of these similar to the reason you are trying to call?
Payment for account: "I'm trying to pay an amount I owe Zoom for from the last transaction."
- From a call lasting 6m 18s , Mar 25, 2024 4:33 PM
Payment assistance needed: "I'm trying to pay the bill that I last owe Zoom transaction they made."
- From a call lasting 11m 6s , Mar 25, 2024 4:21 PM
Issue with money transfer: "I tried to send my brother money two weeks ago via Xoom, but he hasn't received it and I don't have an account."
- From a call lasting 9m 50s , Mar 11, 2024 5:53 PM
Login issue with husband's account: "I can't log into my husband's Zoom account and need help resetting the password."
- From a call lasting 16m 30s , Feb 29, 2024 11:46 PM
More Ways to Contact Xoom Customer Service
There are of course other ways to contact Xoom customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Xoom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Xoom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xoom agent. This phone number is Xoom's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-815-1531 include and other customer service issues. Rather than trying to call Xoom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Xoom has 2 phone numbers. It's not always clear what is the best way to talk to Xoom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Xoom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xoom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.