A:Keep saying "Representative" until you are transferred.Our free phone can also navigate phone menus to get a live human at Sheraton Hotels for you.
Q:
Does Sheraton Hotels offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sheraton Hotels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sheraton Hotels phone number to document the phone system.
Here is how our research team describes the way the Sheraton Hotels phone system greets you: Interested in learning more about the Marriott Bonvoy card? You can say yes or no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep saying "Representative" until you are transferred.
Below are some clips we've found from Sheraton Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Sheraton Hotels
Sunday, March 31, 2024 5:11 AM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card?
Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Sheraton Hotels
Thursday, March 7, 2024 6:47 PM
The first phone menu
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card?
Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Sheraton Hotels
Thursday, March 7, 2024 6:47 PM
What are the hours and when should I call?
Sheraton Hotels operates the call center for this 888-625-5144 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 185 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sheraton Hotels call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sheraton Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sheraton Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sheraton Hotels is Saturday.The most busy day to call is Tuesday, which averages 173% more phone calls by comparison.Again, this is based on a sample of 185 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
Calling this number actually connects you directly with Marriott Bonvoy's customer service department, as Sheraton completed a merger with Marriott in 2016 with Marriott as the surviving company. This number does still work; it will just take you directly to Marriott's customer care team even though the Sheraton brand still exists.
If you are a member of Marriott's rewards program, the automated system will recognize your number and ask you to confirm that you are the person whose number is on your account. You will then be asked to confirm your zip code so that the system can confirm your identity. From there, you can make a reservation, check your points balance, check your member status and several other things. I checked my points balance and found it was where the website told me, then asked to speak with a representative.
When I connected, I asked how long before a stay I would have to avoid cancellation charges if I needed to cancel a future trip. He said that once I was booked, I would be able to cancel up to 48 hours before my trip at most hotels, with some offering a 72-hour window before I would be charged. That applied unless I had prepaid my reservation, as once I had paid in advance, I could no longer cancel and avoid charges. I thanked him for confirming the information and hung up.
Overall, I thought this was a helpful and informative call. I got the information I wanted and was easily able to navigate through the automated system. There was no wait time and the system didn't have any issues picking up what I was saying. Based on this interaction, I will absolutely continue to use this number should I need customer service from Marriott in the future.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Sheraton Hotels
If you have time to do a bit of reading before you call Sheraton Hotels, we recommend you read over some of our problem-specific articles.
Yes, Sheraton hotels are pet-friendly. We understand that pets are part of your family and want them to feel welcome during your stay. We have designated pet-friendly rooms to ensure a comfortable experience for both you and your furry friend. However, there may be certain restrictions on pet size and breed, so it's always best to contact the specific Sheraton hotel you plan to stay at for more information. Please note that additional fees and guidelines may apply, including a pet weight limit. We look forward to accommodating you and your beloved pets at Sheraton hotels for a memorable stay.
Sheraton hotels offer an array of amenities to enhance your stay. Our rooms feature comfortable beds, the signature Sheraton Sleep Experience, and high-quality linens for a restful sleep. Stay connected with complimentary high-speed Wi-Fi and enjoy the convenience of a spacious work desk. Relax and unwind in our state-of-the-art fitness centers, swimming pools, and indulgent spas. Start your day right with our complimentary breakfast options, or savor delicious meals at our on-site restaurants. For those traveling on business, we provide well-equipped meeting spaces and business centers. Additionally, guests can take advantage of our concierge services, car rental facilities, and pet-friendly policies. At Sheraton hotels, we strive to offer exceptional amenities to make your stay comfortable, convenient, and memorable.
The standard check-in time at Sheraton hotels is 3:00 PM, while the check-out time is 12:00 PM. These times may vary slightly depending on the location and availability, so it's always advisable to check with the specific hotel for any possible changes. Sheraton understands that guests may have different needs or arrival schedules, so they offer early check-in or late check-out options based on availability and additional charges may apply. It is recommended to contact the hotel in advance to make arrangements for alternative check-in/check-out timings. Sheraton strives to accommodate guest preferences while ensuring a smooth and enjoyable stay for all.
Click the link above to get answers to just about any Sheraton Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sheraton Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Making a reservation: "I am trying to make a new reservation."
- From a call lasting 6m 23s , Dec 1, 2024 9:16 PM
Request for hotel assistance: "Could you put me through to the Sheraton Hotel in Fort Aventura?"
- From a call lasting 12m 35s , Nov 5, 2024 8:14 PM
Make a reservation: "I'd like to make a reservation."
- From a call lasting 1m 38s , Oct 2, 2024 3:02 PM
Inquiry about hotel charges: "I have a question regarding the charge in Marriott Sheraton Hotel in Manila."
- From a call lasting 5m 3s , Aug 19, 2024 6:25 AM
Making new reservation: "I wanna make reservation for July fourth to the seventh in Canada in Niagara Falls."
- From a call lasting 8m 14s , Jun 13, 2024 3:44 PM
Inquiring about Jacuzzi: "Do you have a Jacuzzi inside of the room?"
- From a call lasting 3m 48s , Mar 31, 2024 5:11 AM
Seeking customer service: "I need assistance from customer service."
- From a call lasting 1m 42s , Mar 17, 2024 7:07 PM
Information about why customers call Sheraton Hotels is extracted from issues that customers have reported to GetHuman.
This is Sheraton Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sheraton Hotels agent. This phone number is Sheraton Hotels's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-625-5144 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Sheraton Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sheraton Hotels has 1 phone number. It's not always clear what is the best way to talk to Sheraton Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sheraton Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sheraton Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
