A:Calling this Ring Doorbells number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Ring Doorbells for you.
Q:
Does Ring Doorbells offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ring Doorbells below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ring Doorbells phone number to document the phone system.
Here is how our research team describes the way the Ring Doorbells phone system greets you: Hello, thank you for contacting Ring Customer Support. For English, press 1. Thank you for contacting Ring. In order to provide you with the best service possible, please be sure you are in close proximity to your device. If you need help logging into your account or have billing, shipping, or Ring Protect plan questions, please press 1. For help setting up your device for the first time, press 2. For help with Ring Car Camera, press 3. For Technical Support for your devices, press 4. For help deciding which Ring products are the best fit for you, please press 5. For customer care, press 1. For all other assistance, please press 0 for the receptionist.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Ring Doorbells number should go right to a real human being
Below are some clips we've found from Ring Doorbells's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello.
Thank you for contacting Ring customer support. For English, press one.
Thank you for contacting Ring. In order to provide you with the best serve service possible, please be sure you are in close proximity to your device.
If you need help logging in to your account or have billing, shipping, or Ring Protect plan questions, please press one."
Excerpt from a call with Ring Doorbells
Thursday, January 11, 2024 1:20 AM
In fact, much of this information on this page is superfluous because this Ring Doorbells phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Ring Doorbells operates the call center for this 800-656-1918 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 4,620 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ring Doorbells call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ring Doorbells phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ring Doorbells staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ring Doorbells is Sunday.The most busy day to call is Friday, which averages 92% more phone calls by comparison.Again, this is based on a sample of 4,620 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday, which is 290% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Ring Doorbells is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ring Doorbells staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
I had an issue updating my Ring Doorbell subscription, so I went online first to see if I could chat with someone. I was a bit shocked that such a modern brand would not offer a live chat option, but with no other choice, I picked up the phone to give them a call.
It was the evening before I had time to deal with the problem, so I called them pretty late, which might have helped me get through quicker. Despite this, the recording told me they have a higher-than-usual call volume, so I might have to wait for a while.
The first menu offered me a way to reset my password and told me to stay on the line for all other inquiries. I got a bit excited because I thought I might get to talk to a person, but a few minutes later, I was listening to another directory. There were five choices that included things such as troubleshooting the Ring, alarm sensors, and questions about billings, but none of them were things that I needed.
I decided to stay on the line, but that didn't help because then I got five more options related to alarm systems and had nothing to do with what I needed. It seemed that the directory map was now headed in a different direction. I ignored the options again and stayed on the line. Now it wanted me to verify my identity, which quickly turned into a problem because I wasn't skilled enough to quickly do what they wanted. I was told I could only verify my identity by using my Ring app or website.
The recording didn't offer much explanation, so I just stayed on the line again and magically, this time, I was connected to a salesperson. When I looked at the phone counter, it took 4 minutes of listening to directories to get to an actual person.
The customer service agent that helped me was clearly outsourced and had a thick accent, but I was able to sort out my problem. She talked through my subscription options and helped explain that if I downgraded my current subscription, I would not receive the same recording bonuses I currently had.
While she was able to help me, I would have still preferred a live chat agent because it would have been easier to understand. Still, in terms of customer service, the experience was okay. I got done with the call within ten minutes and did get the answers I needed. My one word of advice to anyone reading this would be to call later in the night when the lines aren't so busy.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Ring Doorbells
If you have time to do a bit of reading before you call Ring Doorbells, we recommend you read over some of our problem-specific articles.
Yes, you can use a Ring Doorbell without a subscription. The subscription service, called Ring Protect, offers additional features such as cloud storage, advanced motion detection, and video saving options. However, even without a subscription, the basic functionality of the Ring Doorbell remains accessible. It allows you to receive instant alerts when someone is at your door, talk to visitors through the built-in microphone and speakers, and watch live video feed on your mobile device. While subscription benefits enhance the overall experience, opting out of a membership will not compromise the fundamental operation of your Ring Doorbell.
Yes, you can connect multiple devices to your Ring Doorbell. The Ring Doorbell is designed to be compatible with various devices, including smartphones, tablets, and computers. By installing the Ring app on these devices, you can access the live video feed, receive notifications, and control the settings of your Ring Doorbell from any of them. This allows you to conveniently monitor and manage your doorbell's activity from different devices, ensuring that you never miss any important information or visitor alerts. Additionally, multiple users can also be granted access to the Ring Doorbell through the app, enabling simultaneous monitoring and interaction from different individuals within the household. Connecting multiple devices to your Ring Doorbell offers flexibility, convenience, and enhances the overall security experience.
Yes, you can conveniently view your Ring Doorbell footage remotely. The Ring Doorbell allows you to access live video and recorded footage from anywhere using the Ring app installed on your smartphone or tablet. With a stable internet connection, simply launch the app and navigate to the appropriate section to access your camera's video feed. In addition to real-time viewing, the Ring app enables you to review recorded videos triggered by motion detection or doorbell presses. You can also customize alert settings and receive notifications, keeping you informed of any activity detected by your Ring Doorbell even while you're away. Rest assured that Ring offers effortless remote accessibility to ensure you stay connected and have peace of mind regarding your doorstep security.
Click the link above to get answers to just about any Ring Doorbells customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ring Doorbells, and their purpose. Are any of these similar to the reason you are trying to call?
Technical support request: "Let me get a team member to help me."
- From a call lasting 6m , Oct 25, 2024 7:03 PM
Issue with Ring device: "I'm having an issue with my Ring device and need some assistance."
- From a call lasting 5m 31s , Oct 25, 2024 6:51 PM
Extend video storage subscription: "I would like to extend my ring up to be able to obtain old videos."
- From a call lasting 8m 17s , Oct 23, 2024 7:23 AM
Information about why customers call Ring Doorbells is extracted from issues that customers have reported to GetHuman.
This is Ring Doorbells's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ring Doorbells agent. This phone number is Ring Doorbells's best phone number because 2,148 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-656-1918 include Account Access, Installation Help, Refund a Charge, Return an Order, Device Support and other customer service issues. Rather than trying to call Ring Doorbells first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ring Doorbells has 1 phone number. It's not always clear what is the best way to talk to Ring Doorbells representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ring Doorbells. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ring Doorbells. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
