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Public Storage Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Public Storage.

How much does it cost to rent a storage unit? The cost of renting a storage unit at Public Storage varies depending on several factors. These include the size of the unit, location,... Read more

Do I need to provide my own lock for the storage unit? No, you do not need to provide your own lock for the storage unit. At Public Storage, we provide high-quality locks specifically designed... Read more

Are there any restrictions on what items I can store? Yes, there are restrictions on what items can be stored at Public Storage. We prioritize the safety and well-being of our customers Furthermore, to ensure the security of our facilities, we do not allow the storage of firearms, ammunition, stolen goods, drugs, or any other illegal items. We strongly encourage customers to review our Terms and Conditions or contact our customer service for a comprehensive list of prohibited items. By adhering to these restrictions, we strive to maintain a secure and safe environment for all our customers and their belongings at Public Storage.... Read more

Can I transfer to a different storage unit within the facility? Yes, you can transfer to a different storage unit within our facility. At Public Storage, we understand that your needs may change... Read more

What security measures are in place at the storage facility? At Public Storage, the safety and security of our customers' belongings is our utmost priority. Our storage facilities are equipped... Read more

Is there a minimum rental period for storage units? Yes, there is a minimum rental period for storage units at Public Storage. The minimum rental period varies depending on the location... Read more

What are the payment options for renting a storage unit? At Public Storage, we offer a range of convenient payment options to make renting a storage unit hassle-free. Customers can choose... Read more

There's more!

Click below to show 4 more questions, answers, and complete guides to common Public Storage customer support problems.

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Recent reasons customers contacted Public Storage:

I just paid my storage * weeks prior to this message for.*$*** that might would have en...

I need to pay my bill I have been waiting for over two hours

I paid my storage with my paypal debit mastercard after twice they tell me they dont ac...

unit ****, **** Westheimer, Houston, Texas. my key will not open the cylinder lock on...

I was just told I can get help on Just Answer but dont want to do that. Can I talk to...

So it's been about one month that I was restricted to exactly store hours for visiting...

I rent a space with public storage in Georgia,I started this rental in January of...

I rented from public storage since Oct of **** to July *,****. On Crowley Rd Fort Worth...

So I rented a storage unit with public storage in Redmond Washington around three weeks...

I am facing a financial hardship due to a medical disability and am on a fixed income n...

Hello, my name is Justin, about a month ago I was moving stuff into a unit at a public...

I rent a space at **** Cambridge beltway drive in N Carolina. This storage has been the...

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Does GetHuman work with Public Storage?

GetHuman does not work with Public Storage's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Public Storage at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Public Storage's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!