Public Storage Customer Service

Phone Number & Contact Info

Public Storage's Best Phone Number

800-688-8057
Toll-free·Calls Customer Service·Most popular Public Storage number
Q:

How do I talk to a live human at Public Storage?

A:Calling this Public Storage number should go right to a real human being
Q:

Does Public Storage offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PST. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Public Storage Customer Phone Numbers

Existing Customers Customer Service

800-567-0759
Toll-free · Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PST · Calling this Public Storage number should go right to a real human being ·

New Customers

888-556-9445
Toll-free · 24 hours, 7 days · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Public Storage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Public Storage number should go right to a real human being
Below are some clips we've found from Public Storage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Public Storage. We are looking forward to serving you. Have questions or need to make a payment? Why wait? Try our new chat feature at public storage dot com. Ask questions, chat with a live agent, or make your payment free of charge today. We found your account with unit number e one two. At location Eighty one twenty four Lakeland Avenue n. Press one to confirm now. If this is not the account you are calling about, press two. To rent a storage space or check our rates and availability, press one."
Excerpt from a call with Public Storage
Tuesday, January 23, 2024 10:33 PM

The first phone menu

"Thank you for calling Public Storage. We are looking forward to serving you. Have questions or need to make a payment? Why wait? Try our new chat feature at public storage dot com. Ask questions, chat with a live agent, or make your payment free of charge today.
Press one to confirm now.
If this is not the account you are calling about, press two."
Excerpt from a call with Public Storage
Friday, May 10, 2024 6:28 PM

After you press 1

"For To rent a storage space or check our rates and availability, press one.
To make a payment, press two.
For account balance or billing, press three.
If you have an existing reservation or would like to speak to your property manager, press four."
Excerpt from a call with Public Storage
Monday, March 4, 2024 3:57 PM
In fact, much of this information on this page is superfluous because this Public Storage phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Public Storage operates the call center for this 800-688-8057 phone number Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 261 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Public Storage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Public Storage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Public Storage is Saturday. The most busy day to call is Monday, which averages 184% more phone calls by comparison. Again, this is based on a sample of 261 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Public Storage

In summation, the best day to call Public Storage is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Public Storage staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Public Storage

If you have time to do a bit of reading before you call Public Storage, we recommend you read over some of our problem-specific articles.

Do I need to provide my own lock for the storage unit?

No, you do not need to provide your own lock for the storage unit. At Public Storage, we provide high-quality locks specifically designed for our storage units. These locks are durable and ensure the security of your belongings during their stay. By providing the locks ourselves, we can guarantee their quality and functionality. Rest assured, your unit will be securely locked and only accessible to you. Additionally, our locks are conveniently available for purchase on-site, making it quick and easy to obtain one. Public Storage values the safety and protection of your belongings, so you can trust us to provide the necessary lock for your storage unit.

Top Public Storage customer service problems

Click the link above to get answers to just about any Public Storage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Public Storage, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I made arrangements to pay in the middle of this month to prevent my storage unit from being sold."
- From a call lasting 5m 20s , May 10, 2024 9:38 PM
Requesting late fee forgiveness: "I'd like to maybe get some late fee forgiveness because of the hardship we're facing with her."
- From a call lasting 17m 4s , May 10, 2024 6:28 PM
Payment access issue: "I paid but still can't access my unit, need to know what went wrong."
- From a call lasting 12m 41s , Jan 7, 2024 4:48 PM
Elevator and door issues: "The elevator and door won't work, and a lady is stuck without her phone on the third floor."
- From a call lasting 18m 55s , Jan 6, 2024 12:12 AM

More Public Storage Customer Service Contacts

There are of course other ways to contact Public Storage customer service besides the phone. Below we list the best ones, by medium.

Public Storage Customer Help Desk / Web Support

publicstorage.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Public Storage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Public Storage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Public Storage agent. This phone number is Public Storage's best phone number because 6,126 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-688-8057 include and other customer service issues. Rather than trying to call Public Storage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Public Storage has 3 phone numbers. It's not always clear what is the best way to talk to Public Storage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Public Storage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Public Storage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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