How do I talk to a human at this Public Storage number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PST.The least busy day is Monday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Public Storage Existing Customers?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
This is the #2 most popular Public Storage phone number out of 3. Click above to go back to the main customer service number and other contact information, including Public Storage email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Public Storage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from Public Storage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Public Storage. To rent a storage space or check our rates and availability, press one.
If you are currently renting a space with us, press two."
Excerpt from a call with Public Storage
Wednesday, August 7, 2024 7:37 PM
The first phone menu
"Thank you for calling Public Storage. To rent a storage space or check our rates and availability, press one.
If you are currently renting a space with us, press two."
Excerpt from a call with Public Storage
Friday, January 31, 2025 7:53 PM
What are the hours and when should I call?
Public Storage operates the call center for this 800-567-0759 phone number Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PST. The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Public Storage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Public Storage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Public Storage is Monday.The most busy day to call Public Storage is Tuesday. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Sunday is 68% less busy than Tuesday
Mon
Monday is 73% less busy than Tuesday
Quietest
Tue
Tuesday is the busiest day
Busiest
Wed
Wednesday is 59% less busy than Tuesday
Thu
Thursday is 64% less busy than Tuesday
Fri
Friday is 45% less busy than Tuesday
Sat
Saturday is 59% less busy than Tuesday
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Public Storage is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Public Storage staffs the call center well on Monday.
Why call this Public Storage number?
Below is a sample of recent calls to Public Storage, and their purpose. Are any of these similar to the reason you are trying to call?
Payment card assistance: I've been unable to add a payment card to my account and would like help resolving this issue.
Taken from a call on Tuesday, February 11, 2025 11:10 PM
Billing inquiry: I believe I've been overcharged on my recent bill.
Taken from a call on Saturday, February 8, 2025 6:14 PM