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Motel 6 Customer Service

Phone Number & Contact Info

Motel 6's Best Phone Number

800-466-8356
Toll-free·Calls Customer Service·Most popular Motel 6 number
Q:

How do I talk to a live human at Motel 6?

A:Press 0 at the first menu.
Q:

Does Motel 6 offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 22 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

Motel 6 Customer Phone Numbers

Reservations

800-899-9841
Toll-free · 24 hours, 7 days · Direct to a human ·

Corporate Offices

972-360-9000
24 hours, 7 days · Press 0 · If you know the last name of the person you want to talk to, press 1. For guest relations and customer care, press 2. For booking something big, press 3. For franchise development, press 4. For IT Desk, press 5. For HR team member services, press 6. For accounts payable, press 7. For corporate plus team, press 8. For accounts receivable, press 9.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Motel 6 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu.
Here is how our research team describes the way the Motel 6 phone system greets you: Tell me what you need, and I will direct your call.
Below are some clips we've found from Motel 6's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for call thanks for calling motels. To learn what information we collect and how we use it, please see our privacy policy on motel six dot com. This call may be recorded for quality purposes. Great. Hang on for one second while I connect you."
Excerpt from a call with Motel 6
Tuesday, January 2, 2024 9:43 AM

The first phone menu

"Thanks for calling Motel six. Thanks for calling Motel six. I'm Tom Bodette. Moe, tell me what you need, and I'll direct your call. See what I did there? Sorry. I didn't catch that. Would you mind repeating it? Sorry. I still didn't get that.
Press one to make a reservation.
Press two to modify or cancel a reservation, or press three to share your experience."
Excerpt from a call with Motel 6
Saturday, April 20, 2024 3:05 PM

What are the hours and when should I call?

Motel 6 operates the call center for this 800-466-8356 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 103 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Motel 6 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Motel 6 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Motel 6 is Wednesday. The most busy day to call is Friday, which averages 283% more phone calls by comparison. Again, this is based on a sample of 103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Motel 6

In summation, the best day to call Motel 6 is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Motel 6 staffs the call center well on Wednesday.

Calling this Motel 6 Customer Number

Christian Allen is the editor / author responsible for this content.
Apr 26, 2024

When calling Motel 6, it's important to know that the telephone system is highly sensitive to even the smallest sound. When I called this number, I had to turn off speaker phone to get connected, as even a drip from the faucet caused the system to react as if I had said something it didn't catch.

Once I was able to get through, I told the system I was looking at reservation information. The system quickly connected me to the Motel 6 help center, and I asked what the cancellation policy would be if I needed to cancel my plans for my trip.

The representative told me that it depended on when and where I would be staying and asked where I was looking to stay. I told her I was planning to travel to Tampa, and that I would be heading there from May 21 to May 26. She asked which of the two Tampa locations I preferred, and I provided the location. She then said that the location I'd selected offered same-day cancellation, and she did still have a room available for those dates.

At that point, she gave me the daily rate for the stay and said that she would be ready to start a reservation for me if I provided my phone number. I told her I wasn't ready to do that and thanked her for the information, ending the call.

Overall, I thought this was a productive call. I was able to get all of the information I needed, I didn't have any kind of wait time and I could have gotten a reservation going if I had chosen to do so. The only real issue was the sensitive answering system and its lack of options provided. Once you get past that opening, I would absolutely use this phone number if I needed help with Motel 6.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Motel 6

If you have time to do a bit of reading before you call Motel 6, we recommend you read over some of our problem-specific articles.

Are pets allowed in the motel?

Yes, Motel 6 welcomes pets at most of our locations. We believe that pets are an important part of your family and should be able to travel with you. We understand the bond between pet owners and their furry companions, so we strive to make your stay as comfortable as possible for both you and your pets. Some restrictions and fees may apply, so it's advisable to check with the specific motel before booking. However, in general, we have a pet-friendly policy that aims to accommodate your four-legged friends. Come and enjoy your stay at Motel 6 with your beloved pets, where we value your family, including the furry members!

Top Motel 6 customer service problems

Click the link above to get answers to just about any Motel 6 customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Motel 6, and their purpose. Are any of these similar to the reason you are trying to call?
Room issues: "I need another room because the toilet was messing up - wake up this morning, the toilet running over, human feces all over the floor."
- From a call lasting 6m 6s , Apr 20, 2024 3:07 PM
Guest room without power: "Guest room in Rolling Meadows, Illinois has no power, front desk not responding to emergency."
- From a call lasting 18m 40s , Mar 29, 2024 3:43 AM
Complaint about dirty room: "I see we have a wedding to attend twenty one, which is my daughter's, and she said she wrote to put a cover back, and there's a big stain."
- From a call lasting 7m 13s , Mar 28, 2024 10:50 AM
Room key not working: "My door doesn't wanna open and we've been waiting outside in the rain for hours."
- From a call lasting 4m 2s , Mar 24, 2024 1:18 PM
Room not as reserved: "I reserved a double room with microwave and fridge, but got a single room without both."
- From a call lasting 6m 6s , Jan 12, 2024 9:02 PM
Room reservation complaint: "I made a reservation for a double room with a stove, but received a single room with no microwave or fridge, causing issues with payment and disrespectful treatment from the manager."
- From a call lasting 8m 44s , Jan 12, 2024 8:50 PM
Room reservation complaint: "I made a reservation for a double room with specific amenities but only got a single room without those."
- From a call lasting 4m 35s , Jan 12, 2024 8:45 PM

More Motel 6 Customer Service Contacts

There are of course other ways to contact Motel 6 customer service besides the phone. Below we list the best ones, by medium.

Motel 6 Customer Help Desk / Web Support

motel6.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Motel 6 customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Motel 6's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Motel 6 agent. This phone number is Motel 6's best phone number because 54,210 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-466-8356 include Cancel a Booking, Change a Booking, Make a Booking, Complaint About My Stay, Refund a Charge and other customer service issues. The Motel 6 call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Motel 6 has 3 phone numbers. It's not always clear what is the best way to talk to Motel 6 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Motel 6. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Motel 6. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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