Motel 6 Customer Service Issues

During our stay on August 8, [redacted] in room [redacted], my spouse and I encountered ants crawling in our bed and on the floor. We were bitten, and my tablet wouldn't power up. We are not directly blaming the hotel, but we are concerned if ants got inside it. Although we were offered another room, the first night's experience can't be erased. Due to a long drive from Atlanta after our son's hospitalization, we were exhausted and didn't notice the ants initially. This level of service is disappointing, as our previous stays here were never this unpleasant. We are requesting a refund for that night. Thank you. - T. E.

I made my reservation a day and a half earlier than planned to avoid any issues. Unfortunately, my card was charged multiple times by Expedia, Travelocity, and hotels.com. After an eight-hour call with Expedia and my bank, we resolved why their system couldn't process the confirmation number. I have the confirmation numbers from Expedia and Motel 6, but the payment at Motel 6 shows as "hotel collect payment" even though Expedia has already processed it. This has been a 29-hour ordeal, and I just need a room as I have been charged and booked everywhere except at Motel 6. I hope to get this sorted soon as I am currently outside waiting.

Upon arriving last night at your establishment with my family following an extended drive from Arizona, we encountered an unfortunate incident involving the local police and an intoxicated woman. This unsettling experience left my wife feeling unsafe due to our toddlers. Consequently, we received a refund for one night's stay. However, the night's rest was disturbed, and in the morning when I attempted to take a shower, there was no hot water. Feeling dismayed, my wife went to the office to request a partial refund for the inconveniences, yet the staff member she encountered was impolite and dismissive, denying the request before walking away. Our overall experience was disheartening and unsatisfactory, leaving us feeling disappointed. A peaceful night's rest should not come with fear.

I am inquiring about the increase in rates when paying in advance, especially on Fridays and Saturdays. I recently had a negative experience at the Motel 6 on [redacted] Benge Drive. Despite paying in cash upfront, the staff refused my payment, citing weekend rate changes. Furthermore, I was informed that I would incur late fees if I did not vacate the property promptly. The attitude of the staff, particularly towards me as an African American, was disappointing and rude. I hope for improved customer service and fair pricing at this location in Arlington.

Subject: Urgent Refund and Credit Issues at Motel 6 To whom it may concern, I recently visited the Motel 6 in Lewisville, TX, and had a troubling experience with your employee Disaree and her manager. Disaree repeatedly processed my payment, causing my credit card to be locked. This inconvenience has left me unable to purchase necessary medications due to my illnesses. The room I was provided was unsatisfactory, with bed bugs, an unclean restroom, and a malfunctioning AC unit. When I tried to reach out to Disaree and then her manager Tabatha, I was met with unhelpful and dismissive responses. I am seeking a full refund for the reservation I made in USD, compensation for the pain and suffering endured, and assistance with resolving the issues caused by your employees. Please contact me urgently to address this matter. Thank you, Jamez Cash Phone: [redacted] Email: [redacted]

As a veteran, I received a promotional rate but ended up being charged the regular rate plus an extra fee because the manager mistakenly thought I had two adults in the room instead of just one adult and my 17-year-old son. Despite my explanations and the advertised rate of $39.99 (or $44.75 with tax) on the website, I was charged $[redacted].25 instead of the promotional rate of $33.99, which should have been $[redacted].93. The manager refused to honor my reservation or apply my veterans discount, insisting on charging me extra for my son who is still considered a child at 17. I tried to provide proof of his age, but nobody seemed to care. This experience was frustrating, especially since the check-in process also took longer than usual due to the staff member being in training. It's disappointing to encounter such lack of integrity and customer service, especially as a single mom trying to make ends meet.

I recently stayed at Motel 6 in Shepherdsville, KY with my fiance and our two children. We experienced a terrible incident with housekeeping barging into our room and then aggressively demanding that we leave earlier than planned. The way we were treated was unacceptable and caused distress to my family, especially my small children. My fiance was left shaken and upset by this encounter. I am hoping someone from the motel will reach out to me promptly to address this situation. The behavior of the staff was rude, humiliating, and completely unwarranted. I want this matter to be taken seriously and resolved. Thank you.

Hello, I recently stayed at your Marietta, GA location, Studio 6 Extended Stay. Unfortunately, my experience was extremely disappointing. Upon entering the room, I noticed stained and soiled bed linens, dirty sheets, and a leaking air conditioner. The room was infested with roaches, crawling on the walls, beds, box springs, and floors. I was given extra towels to manage the leak since there was no one available to fix it. I requested a refund after this unacceptable stay, and although they refunded me for 7 out of the 8 days I had booked, I believe they should not have charged me at all. The refund process for my credit card will take 3-5 days, leaving me in a difficult situation with my funds tied up. This stay has been the worst I've ever experienced, and I feel unsafe and disgusted by the unsanitary conditions. I would appreciate a prompt response and a resolution to this matter. Thank you.

On August 10, [redacted], I reserved a smoking room at the Danvers, Massachusetts location for $[redacted]. Upon arrival, I received a non-smoking room. After contacting the front desk, I was assigned a smoking room which was dirty with trash left from the previous guest. After a second room change, I finally got a satisfactory room. The next day, despite requesting a late check-out until 11:30 am, I was disturbed by housekeeping at 10:45 am insisting on an earlier check-out time. This experience was disappointing for the price paid, considering I have been a loyal guest at this Motel 6 and have recommended it to others in the past. As a restaurant general manager, cleanliness is crucial, and I would expect the same level of upkeep from any establishment. I believe a discounted rate for the inconvenience should be provided for this stay. Thank you, Nina J.

I had trouble finding a way to contact your corporate office. I am from Peoria, Arizona, and frankly, Motel 6 had a negative connotation for me. I made a reservation at a Boise location, and to my surprise, the staff was incredibly helpful and friendly. They treated me like family, and the cleanliness of the place was unbelievable. The owner and their family were hardworking and focused on ensuring my comfort, even if it was just for a night. I ended up extending my stay because of the warm hospitality; it felt like making a friend. Corporate should learn from this location; they have won my business, and I will recommend them to everyone. As a frequent traveler for both business and pleasure, I stay in hotels often and spend a considerable amount. Please let Don Burdette know that I hope to find more Motel 6 locations like this. Kudos to them for a job well done. - George Haggerty, Haggerty Fleet and Commercial Funding.

Hello, I had a recent medical appointment in Madison, Wisconsin on July 12th and 13th and stayed at Motel 6 on East Towne Blvd. Unfortunately, I experienced a water shut-off during my stay, leaving me without hot water for more than 48 hours. This was quite uncomfortable and not a pleasant experience. I have another medical visit scheduled for 08/29/[redacted] to 8/31/[redacted] and I am considering staying at the same Motel 6. I kindly request a complimentary stay to make up for the inconvenience. Thank you in advance for your professional response. - Wayne from Rice Lake, Wisconsin.

Hello, During our stay at Motel 6 in Aurora, Colorado, located at [redacted] East Illiff Ave starting on Thursday, August 9th, my wife had an unfortunate experience. She was bitten by something while sleeping, causing her foot to swell significantly. This led to an unexpected hospital visit, where she is currently receiving treatment. Despite the situation, the manager, Tanya, kindly comped one night for us. However, as my wife remains in the hospital, I am staying in my car as we hadn't planned for this. I appreciate any assistance in this matter and would like to address some concerns about an employee at the motel. Please contact me at [redacted] at your earliest convenience. Thank you for your attention to this urgent matter. Sincerely, Michael Koches

This past weekend, I traveled to Hollywood, Florida, to meet up with a friend and then drove to Cocoa Beach for a seminar. My friend had booked us a room at Motel 6 on August 11th at [redacted] N. Atlantic Ave. Unfortunately, when my friend Don forgot his wallet with his credit card, the manager on duty, Trisha Knippenberg, would not allow him to check in or provide a reason for the denial. I offered to pay with my ID and credit card, but she still refused to give us a room, citing company policy. Despite my attempts to reason with her, she did not offer any explanation for her actions. Feeling disrespected, I expressed my disappointment, especially as a military veteran, and vowed to report the incident if not addressed promptly. We were able to find accommodation at a nearby motel, Beach Surf, where the staff was surprised by the treatment we received. I expect a response from Motel 6 regarding this unsettling experience.

I am currently staying at Motel 6 on Ina and 10. My son's friend accidentally left a backpack in the room. When I asked the hotel staff to retrieve it, there was a misunderstanding. The staff member accused me of using inappropriate language, called the police, and now I'm being asked to check out immediately. I am very upset by this situation as I have been a quiet and respectful guest. I would appreciate if someone from the corporate office could contact me at [redacted] to discuss what happened. I did not raise my voice or use any foul language, I simply wanted to get the backpack back for my son's friend.

Hello, I am a guest at the Napa, California Motel 6, and I encountered an issue with my sink. When I informed the front desk, they suggested moving me to another room. I agreed and planned to send my daughter to handle the room switch. However, upon arrival, there seemed to be confusion as the staff member who assisted with the room change was the same one who originally checked me in. Despite my prior communication, there was a misunderstanding about transferring the key to my daughter. I eventually went down to exchange the key, but found out the room I was promised was given to someone else. The staff member maintained it was a first-come-first-serve situation, but I felt frustrated by the lack of clear communication and professionalism. I am left without a working sink until tomorrow, which is disappointing considering the room was expected to be in good condition upon my arrival. I hope this issue can be resolved promptly.

I recently stayed at the Motel 6 in Wethersfield, CT from August 10-12, [redacted]. The front desk staff were efficient, but I was upset to find boot imprints on one bedsheet and strange brown stains on another. Additionally, on Saturday night, we returned from a concert only to discover there was no hot water for showers. Despite waiting until check-out, the issue was not resolved. I am disappointed with the experience and would appreciate a refund.

To whom it may concern, Many individuals and families rely on Motel 6 for housing, especially those with children or medical conditions like HIV/AIDS. In San Bernardino County, there are many struggling people facing various challenges. It would greatly benefit those with limited incomes if consistent rates were offered, including weekends. The current pricing disparity between weekday and weekend rates can put more people at risk of homelessness. Providing affordable rates, such as $56 to $66, throughout the week could make a significant difference. Consistency in pricing would help individuals who depend on Motel 6 for accommodation. I urge you to consider maintaining the same rates regardless of the day of the week. Your willingness to address this issue could greatly impact those in need and improve your reputation. Thank you for your attention to this matter and for your continued support of your patrons. Sincerely, [initials]

During my recent stay at Motel 6 in Albuquerque, NM on Prospect NE, I had an incredibly unpleasant experience. After a long day of travel, I was disappointed to find dirty facilities, including a filthy toilet, cigarette burns on the sheets and covers, and stained shower. The wait during the "shift change" was frustrating, especially when the staff member was dealing with another customer rudely. Despite the friendly customer service, the noise from other guests made me feel unsafe, and witnessing inappropriate activities outside my window was disturbing. I hope this issue can be addressed promptly, as I have never encountered such poor conditions during my travels. As a columnist for a respected travel magazine, my experience at this location will unfortunately result in negative reviews unless resolved satisfactorily.

I washed and hung my clothes at the pool area for them to dry quickly, as they would have in 20 minutes. When I went to retrieve my clothes, they were missing. The office informed me that the maintenance man had thrown them away in the trash. I explained my back injury situation, and my friend checked the trash but found nothing. The office dismissed my concerns, stating I shouldn't have left my clothes there. They refused to assist in retrieving my items and even hung up on me while I was still trying to resolve the issue. This poor treatment, lack of compassion, and decency from the staff have made me reconsider staying another day. It's disappointing how they handled the situation, especially considering my disability.

I encountered a situation where I displayed a sign outside my room requesting no service, but no "do not disturb" signs were available. When I asked for one, I was met with laughter. Concerned after hearing about a theft, I photographed my luggage and informed the front desk that I did not want service. Upon returning from our tours, we found our room disturbed, and it was evident our bags were searched. Despite multiple calls requesting to speak with management, I received no clear response until eventually speaking with the manager. I was promised an investigation but never received a follow-up. Venturing to the office, I was met with disrespectful behavior from two employees. As someone with experience in the hotel industry, I was appalled at the treatment I received, which prevented me from enjoying my vacation. All I seek now is a refund as I could not trust the hotel employees.