OptumRx Customer Service

Contact OptumRx & solve common issues

Use OptumRx's Phone Number

OptumRx's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about OptumRx. Below you will also find the phone and non-phone-based contact information we've gathered.

OptumRx: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for OptumRx.
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Click below to show 2 more questions, answers, and complete guides to common OptumRx customer support problems.

Contacting OptumRx customer support

Below you can compare and contrast the 3 ways to contact OptumRx by looking at which ones are the fastest and which ones other customers recommend the most for solving OptumRx customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact OptumRx across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-788-4863
Customer Service
2 mins279
800-562-6223
Mail Service Pharmacy
15 mins115
Online Help at optumrx.com
Customer Service
< 2 hrs108

Recent reasons customers contacted OptumRx:

Is there a monthly charge to belong to the prescription drug plan (part D)? Is it dedu...
I cannot login into my Optim RX account. I tried for two days and it always refreshes t...
My husband's prescription for Metformin ***mg was changed a couple of years ago from...
Need to get drug information for insurance filing. Including the National Drug Code for...
I have a medication being delivered today. It’s * days late and I don’t need it any lon...
I just received * prescriptions although I still need * more refilled. Also, I am no l...
I can not longer log into my Optum Account using my Laptop BUT can using the App on my...
My order on December **, ****, for Astrovastin and Hydrochlorothiazide has not been del...
I ordered Astrovastin and Hydrochlorothiazide on December **, ****, and have not receiv...
Spoke w agent requesting list of deceased mothers ordered prescriptions. Still waiting...
Similar experience to Mrs. Campbell's* at least they identified themselves this time in...
Rx for him along. I called and gave credit card info and haven’t heard back. I need to...
Jardiance needs refilled for Randy Driver. **-**-****. It says I owe ***.**. That is cr...
I have a change of shipping address as of now it is ***** Cliffe Hollow Dr Oklahoma Ci...
I need to change my address before my order ships.

Help me with my issue

Does GetHuman work with OptumRx?

GetHuman does not work with OptumRx's customer support operations, directly or in any other way. GetHuman has no partnership or relation to OptumRx at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check OptumRx's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting OptumRx at a Glance

OptumRx has no chat option
OptumRx has no customer email
OptumRx has 1 help forum
OptumRx has no twitter handle
OptumRx has no facebook page
Contact information overview

Answered on this page:

Can I transfer my existing prescriptions to OptumRx?
Solutions to common issues

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