Contact Navient

The best of the 9 ways to get in touch with Navient by GetHuman

Navient Phone Number
888-272-5543 · Member Services
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Navient rep
  • Pro tips & talking points
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Navient Live Chat
Unfortunately, Navient does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Navient:

I owe you more than $***K and I don't even have my account *. Please send me account n...
I’m unable to log in to my account to esign forms and now they have expired. Can the f...
I can’t access my count because I don’t know my username Ans I did not receive the rese...
I would like an economuc forbearance
Want to know about my student loan
I need help consolidating my loans
Want to set up payments on student loan. Have lost original phone number.
The phone number that y’all are calling is not the account holders phone number. Would...
Just checking on my status and if I’m still on a on time status if there’s any late sta...
Postpone payment due to coVid
I would like Navient to let me know who is managing my student loan. Mary C. Corbin
I sent my information to Navient as they were turning over my student loan to another l...
I am a US Sailor and I want to make sure I submit the right documents to the Loan offic...
More customer issues

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Navient contact information - compared

Above are our top recommendations for how to contact Navient, including their top phone number and live chat options. Below you can compare and contrast the 9 ways to contact Navient by looking at which ones are the fastest and which ones other customers recommend the most for solving Navient customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Navient across the following mediums: Phone, Web, Facebook.

Phone number / contactWaitVotes
888-272-5543
Member Services
9 mins140
877-770-4157
Customer Service
3 mins439
866-989-1679
Customer Service
6 mins298
Online Help
Customer Service
< 54.5 hrs318
800-533-9334
Customer Service
2 mins340
800-848-0979
IFAP Direct Loans
2 mins86
facebook.com/SallieMae
Customer Service
2 mins315
866-905-8960
Federal Sallie Mae Loans
2 mins373
317-570-7397
International Customer Service
14 mins375

Does GetHuman work with Navient?

GetHuman does not work directly with Navient's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting Navient at a Glance

Contacting Other Companies

Paying Too Much for Your Plan?

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Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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