Contact Microsoft Store

The best of the 2 ways to get in touch with Microsoft Store by GetHuman

Microsoft Store Phone Number
877-696-7786 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Microsoft Store rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

Microsoft Store Live Chat
Unfortunately, Microsoft Store does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Microsoft Store:

Purchased "Any Audio Cutter: Mp* and audio trimmer" from the MS store. Account shows i...
I recently purchased an Xbox Series X and the Pair*Connect button on the console doesn...
How to get a certain game up Red Dead Redemption
I ordered an xbox on December **th. I'd like to know when this will ship *Order **********
Preordered a xbox want tp add on a * year warranty
Need support for windows ** error
Purchased an ACER laptop at The Microsoft Store in November ****. Sales guy sold us a...
I ordered a Casey Powell ** Xbox game, I did not realize I needed to order a gift versi...
I'm trying to purchase the xbox series x.....it's in my cart but it keeps telling me un...
xbox game pass fiyat art***
Need to process free sleeve which I did not get with my Microsoft surface pro bundle th...
Order number ********** not processed. Please advise on status. Grandkids waiting. Than...
Code received from xbox is a different region than the one i am currently living in. wa...
Code sent was for a different region then i am currently in. I am unable to use it, and...
Code sent in through xbox chat was for a Euro code instead of a USD one. I am not able...
More customer issues

Help me with my issue

Microsoft Store contact information - compared

Above are our top recommendations for how to contact Microsoft Store, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact Microsoft Store by looking at which ones are the fastest and which ones other customers recommend the most for solving Microsoft Store customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Microsoft Store across the following mediums: Phone, Web.

Phone number / contactWaitVotes
877-696-7786
Customer Service
38 mins79
Online Help
Customer Service
< 2 hrs80

Does GetHuman work with Microsoft Store?

GetHuman does not work directly with Microsoft Store's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $1 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Contacting Microsoft Store at a Glance

Contacting Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!