Contact Microsoft Store

The best of the 2 ways to get in touch with Microsoft Store by GetHuman

Microsoft Store Phone Number
877-696-7786 · Customer Service
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Microsoft Store Live Chat
Unfortunately, Microsoft Store does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Microsoft Store:

Pre-ordered the pc version of a game, need a refund to get the xbox version of the game...
Need to cancel a preorder
order number: **********, supposed to receive on **th but not yet. When i checked in tr...
Unauthorized billing charges. I don't have a Microsoft account. These appear to be recu...
I need to have UPS pick up a Microsoft Store return.
An order I placed a month ago shipped today but my credit card declined it as fraud. I...
Need to quickly buy (with cc) a new Surface Laptop with and Ryzen and business * year...
I have (apparently) being paying on a periodic basis (monthly * annually?) for last * y...
Refund for return not received
Someone been using my card info to make purchases off Microsoft and I would like a fu...
I was gifted * months game pass ultimate and when I went to redeem the code I accidentl...
I can't download anything from the microsoft store. Reinstallation didn't work either...
Order ************I did not receive the package. Ups said already delivered.*UPS rack...
Refund for part of my order is not complete!
My Xbox One won't come on it makes a clicking sound the power plug is on but the power...
More customer issues

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Microsoft Store contact information - compared

Above are our top recommendations for how to contact Microsoft Store, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact Microsoft Store by looking at which ones are the fastest and which ones other customers recommend the most for solving Microsoft Store customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Microsoft Store across the following mediums: Phone, Web.

Phone number / contactWaitVotes
877-696-7786
Customer Service
38 mins81
Online Help
Customer Service
< 2 hrs82

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