Contact Microsoft Store

The best of the 2 ways to get in touch with Microsoft Store by GetHuman

Microsoft Store Phone Number
877-696-7786 · Customer Service
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Microsoft Store Live Chat
Unfortunately, Microsoft Store does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Microsoft Store:

An order I placed a month ago shipped today but my credit card declined it as fraud. I...
Need to quickly buy (with cc) a new Surface Laptop with and Ryzen and business * year...
I have (apparently) being paying on a periodic basis (monthly * annually?) for last * y...
Refund for return not received
Someone been using my card info to make purchases off Microsoft and I would like a fu...
I was gifted * months game pass ultimate and when I went to redeem the code I accidentl...
I can't download anything from the microsoft store. Reinstallation didn't work either...
Order ************I did not receive the package. Ups said already delivered.*UPS rack...
Windows apps permissions errors after installing game from the Microsoft store.**Window...
Change order. I would like to change the delivery instructions for my order. Order num...
I purchased chivalry * last night but the Microsoft rewards app wont let me claim the...
My mother is not able to get onto her computer. She knows her password but must have pr...
Hello i want to buy forza horizont * standart edition and when i want to chose payment...
We purchased a laptop on Black Friday… We just opened it for the first time to set it u...
new laptop Microsoft office setup assistance please
More customer issues

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Microsoft Store contact information - compared

Above are our top recommendations for how to contact Microsoft Store, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact Microsoft Store by looking at which ones are the fastest and which ones other customers recommend the most for solving Microsoft Store customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Microsoft Store across the following mediums: Phone, Web.

Phone number / contactWaitVotes
Customer Service
38 mins75
Online Help
Customer Service
< 2 hrs76

Does GetHuman work with Microsoft Store?

GetHuman does not work with Microsoft Store's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Microsoft Store at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Microsoft Store's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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