How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kate Spade below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kate Spade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Kate Spade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kate Spade, New York.
For quality purposes, this call may be monitored or recorded.
The personal information you provide on this call will be processed for the purpose of investigating and addressing your inquiry."
Excerpt from a call with Kate Spade
Friday, August 16, 2024 12:11 AM
The first phone menu
"Thank you for calling Kate Spade New York.
For quality purposes, this call may be monitored or recorded.
The personal information you provide on this call will be processed for purpose of investigating and addressing your inquiry.
To place an order or for product related questions, press one.
For order status, press two.
For returns, press three."
Excerpt from a call with Kate Spade
Thursday, February 29, 2024 7:01 PM
What are the hours and when should I call?
Kate Spade operates the call center for this 866-999-5283 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 89 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kate Spade call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kate Spade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kate Spade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kate Spade is Sunday.The most busy day to call is Friday, which averages 280% more phone calls by comparison.Again, this is based on a sample of 89 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The return policy for Kate Spade products allows customers to return unused items within 30 days of purchase. The products must be in their original condition, with all tags and packaging intact. Returns are accepted in-store or by mail, but shipping charges are non-refundable. The refund will be issued in the original form of payment, excluding any shipping fees. Please note that personalized items, swimwear, and final sale items cannot be returned. If the item was purchased from an authorized retailer, it must be returned to that specific location. For more detailed information and to initiate a return, customers can visit the Returns and Exchanges section on the Kate Spade website or contact their customer service team.
No, Kate Spade gift cards do not expire. Our gift cards have no expiration date, allowing you to use them whenever is convenient for you. Whether you received a gift card for a special occasion or purchased one for yourself, you can rest assured that it will be valid indefinitely. Shop at any of our retail stores or online at your leisure, and enjoy the flexibility of using your Kate Spade gift card whenever you choose. Treat yourself or someone else to the latest accessories, handbags, clothing, and more without any worries about expiration. Keep in mind that our gift cards cannot be redeemed for cash and are subject to our gift card terms and conditions.
Yes, Kate Spade offers international shipping. Customers from around the world can enjoy their products and have them delivered to their desired international destinations. The brand understands that their global customer base is diverse and strives to provide a seamless shopping experience for everyone. International shipping is available for various countries, allowing customers to access the distinctive and fashionable products that Kate Spade has to offer. Whether you reside in Europe, Asia, or anywhere else, you can conveniently purchase Kate Spade items and have them delivered right to your doorstep. The brand ensures a reliable and efficient international shipping service to cater to the needs of their international clientele.
Click the link above to get answers to just about any Kate Spade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kate Spade, and their purpose. Are any of these similar to the reason you are trying to call?
Order confirmation inquiry: "I haven't received anything from Kate Spade."
- From a call lasting 4m 17s , Sep 9, 2024 7:03 PM
Information about why customers call Kate Spade is extracted from issues that customers have reported to GetHuman.
This is Kate Spade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kate Spade agent. This phone number is Kate Spade's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-999-5283 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Kate Spade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kate Spade has 2 phone numbers. It's not always clear what is the best way to talk to Kate Spade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kate Spade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kate Spade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.