© GetHuman Inc.

Kate Spade Customer FAQ

Top Answers & How-to Guides

What is Kate Spade's Phone Number?

The question we are asked most often is about how to talk to Kate Spade customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Kate Spade customer service, get an answer now.
Contact Kate Spade customer service

Recent Kate Spade Customer Questions

Where can I get my Kate spade handbag and wallet cleaned

For cleaning your Kate Spade handbag and wallet, we recommend checking with a professional leather cleaner or a specialized handbag cleaning service. Some high-end dry cleaners may also offer cleaning services for designer items. Always ensure that the service is experienced with delicate materials to avoid damage.
Asked Aug 26, 2025 7:12 PM

Help me with my Kate Spade customer service issue

Gift Card Inquiries

How Do I Request a Refund to a Gift Card from Kate Spade?

If you purchased something from Kate Spade using a gift card, you can return it and get your gift card refunded as long as you...
Read more

How Do I Check the Balance on My Kate Spade Gift Card?

You can check the balance if you got a Kate Spade gift card. You can verify your balance for the Kate Spade gift card in many...
Read more

How Do I Buy a Gift Card from Kate Spade?

You can purchase a gift card from Kate Spade by clicking on Shop in the top menu bar and then clicking Gift Cards. Select your...
Read more

How Do I Send Someone a Kate Spade Gift Card?

Sending a Kate Spade gift card to friends, family members or loved ones is a thoughtful way to let them know you're thinking...
Read more

How Do I Use My Kate Spade Gift Card for My Purchase?

The first thing you'll need to do is sign in to your Kate Spade account. Once you've signed in, click on the Checkout button at...
Read more

What Do I Do If My Kate Spade Gift Card Balance Won't Load?

If you checked your Kate Spade gift card balance but can't get it to display properly, there are things you can try to find the...
Read more

Can I use multiple gift cards for a single purchase?

Kate Spade generally permits the use of multiple gift cards for one purchase, allowing customers to combine balances. Policies...
Read more

Do Kate Spade gift cards expire?

Kate Spade gift cards generally do not have an expiration date, but it is important to check the specific terms, as regulations...
Read more

Order and Shipping

How Do I Track My Kate Spade Package?

The Kate Spade online shop makes it easy to track your order right from the site without having to register for an account....
Read more

How do I check the status of my order?

To check the order status with Kate Spade, customers can log into their account on the official website or use their email and...
Read more

How long does it take to process a refund for a returned item?

The processing time for a Kate Spade refund after a return can range from a few business days to up to two weeks, depending on...
Read more

Does Kate Spade offer international shipping?

Kate Spade does provide international shipping to select countries, though availability varies. Customers should check the...
Read more

Can I cancel or change my order after it has been placed?

After placing an order with Kate Spade, there is a short timeframe for changes or cancellations. Orders are processed quickly,...
Read more

Returns and Exchanges

Can I return an item purchased online to a Kate Spade retail store?

Typically, items bought online can be returned at a Kate Spade store if they are in original condition with tags and within the...
Read more

What should I do if I receive a damaged or defective item?

Customers who receive damaged or defective items from Kate Spade should first examine the product and document the damage with...
Read more

Can I return sale items?

Kate Spade has particular return policies for sale items, allowing most to be returned unless marked as final sale. Items...
Read more

Product Care and Services

What payment methods does Kate Spade accept?

Kate Spade supports numerous payment options to facilitate a hassle-free shopping experience, including major credit cards like...
Read more

Do you offer gift wrapping services?

Kate Spade provides gift wrapping services that enhance the presentation of their products during checkout. These stylish...
Read more

How do I care for my Kate Spade products?

To care for Kate Spade products, maintaining cleanliness and dryness is important. Handbags can be wiped with a soft cloth and...
Read more
We look to the Kate Spade issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kate Spade issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!