Kate Spade Customer Service

Ways to contact Kate Spade and solve common issues

Use Kate Spade's Phone Number

Kate Spade's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Kate Spade

Contacting Kate Spade customer support

Below you can compare and contrast the 2 ways to contact Kate Spade by looking at which ones are the fastest and which ones other customers recommend the most for solving Kate Spade customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Kate Spade across the following channels: Phone.

Phone number / contactWaitVotes
Customer Service
33 mins78
Corporate Offices
2 mins52

Kate Spade: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Kate Spade.
How long does it take to process a refund for a returned item?
The processing time for a refund on a returned item with Kate Spade varies depending on the method of payment and the circumstances of the return. Generally, once the item has been received and inspected by the Kate Spade team, refunds are processed within 5-7 business days. However, if the return is made in-store, the refund may be issued immediately. It is important to note that it may take additional time for the refund to reflect in your account depending on your bank's processing time. For a more accurate estimate, it is best to contact Kate Spade's customer service team or refer to the return policy on their website.
Do Kate Spade gift cards expire?
No, Kate Spade gift cards do not expire. Our gift cards have no expiration date, allowing you to use them whenever is convenient for you. Whether you received a gift card for a special occasion or purchased one for yourself, you can rest assured that it will be valid indefinitely. Shop at any of our retail stores or online at your leisure, and enjoy the flexibility of using your Kate Spade gift card whenever you choose. Treat yourself or someone else to the latest accessories, handbags, clothing, and more without any worries about expiration. Keep in mind that our gift cards cannot be redeemed for cash and are subject to our gift card terms and conditions.
Can I return a personalized or monogrammed item?
No, personalized or monogrammed items cannot be returned. At Kate Spade, we take pride in offering high-quality products, specifically crafted to your unique preferences. Since personalized or monogrammed items are customized to your specifications, we are unable to accept returns or exchanges on these items. It is important to carefully review your order before finalizing it to ensure accuracy in personalization details. In the event of a manufacturing defect or error on our part, please contact our customer service team within 14 days of receiving your item, and we will gladly assist you in resolving the issue. Thank you for understanding our policy regarding personalized or monogrammed merchandise.
Can I return an item purchased online to a Kate Spade retail store?
Yes, you can return an item purchased online to a Kate Spade retail store. Kate Spade offers a convenient and flexible return policy to ensure a hassle-free experience for their customers. If you are not completely satisfied with your online purchase, you have the option to return the item to any Kate Spade retail store within their specified time frame. This allows you to easily and conveniently return the item in person, saving you any return shipping costs. Please note that when returning the item to a store, you will need to bring the original order confirmation or packing slip, along with the credit card used for the purchase. The friendly store staff will be happy to assist you with the return process and help you find a suitable replacement or issue a refund.
There's more!
Click below to show 12 more questions, answers, and complete guides to common Kate Spade customer support problem.

Does GetHuman work with Kate Spade?

GetHuman does not work with Kate Spade's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Kate Spade at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Kate Spade's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Kate Spade at a Glance

Kate Spade has no chat option
Kate Spade has no customer email
Kate Spade has no help forum
Kate Spade has no twitter handle
Kate Spade has no facebook page
Contact information overview

Answered on this page:

How Do I Request a Refund to a Gift Card from Kate Spade?
Does Kate Spade offer international shipping?
How do I check the status of my order?
Can I cancel or change my order after it has been placed?
What is the return policy for Kate Spade products?
How Do I Use My Kate Spade Gift Card for My Purchase?
What is the sizing chart for Kate Spade clothing?
Solutions to common issues

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