How Do I Request a Refund to a Gift Card from Kate Spade?

If you recently used your Kate Spade gift card to make a purchase and want to return it, you probably want to know how to get your gift card refunded. This article will teach you how.

Kate Spade's Return Policy

As a general rule, you can return any purchase to Kate Spade for any reason and receive a full refund if you return within 30 days of purchase. The returned item must be in unworn, unused condition, with the original hang tags attached and in the original packaging. However, if the item was on sale for 50% or more, sold on a "final sale," or sold on a "surprise sale," it is ineligible for return.

All lighting products are considered "final sale" items, even if not marked as such. They are, therefore, not eligible for a refund. Fragrances and legwear removed from their original packaging are no longer eligible for a refund.

All refunds are made to the same form of payment that you used to make the purchase. That means that if you made the purchase with a Kate Spade gift card, you would automatically receive a refund to that gift card.

How to Return a Purchase to Kate Spade

If you made your purchase at a physical Kate Spade shop or that of a wholesale partner, then you must return it to the shop you bought it from. Just pack it up in its original packaging and bring it, along with your receipt, to the customer service desk.

If you made the purchase online, you can return it by taking it to any Kate Spade New York specialty shop, except for those located in department stores and airports. You can also return an online purchase by shipping it back. To do so, follow these instructions (if you are a U.S. customer):

1. Go to the Kate Spade return site, located here. It is powered by third-party provider Narvar.
2. If you do not know the order number, click on the "Need help finding your order number?" link and follow the instructions.
3. Enter the order number in the upper text field.
4. Enter your email in the lower text field.
5. Click on the Next button.
6. Follow the instructions to finish initiating the return.
7. Pack up the item along with everything that it came with.
8. Ship it according to the instructions you were given in Step 6.

All Kate Spade New York by Lenox items must be returned online using the instructions above.

Canadian customers must ship their returns to the same Canadian location, even if the purchase was shipped from a U.S. store. If you are making the return from Canada, pack up the item with the receipt and ship it to:

Kate Spade New York
ATTN: Returns Processing
4240 Harvester Rd.
Burlington, ON L7L 0E8

You can use any insured shipper.

All customers in both Canada and the U.S. will receive their refunds within 5 to 10 business days after Kate Spade receives the return.

Contacting Kate Spade

If you need any help making the return, you can call a Kate Spade customer service representative to get it. There are no online customer service options.