A:Press 1 for English, then press 0 at the first menu, next press 1.Our free phone can also navigate phone menus to get a live human at Con Edison for you.
Q:
Does Con Edison offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 6 seconds.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
24 hours, 7 days · Press 1 then 0. Use this number if your number is from outside of their service area. · For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
Toll-free · 24 hours, 7 days · For customers calling Con Edison Demand Response Programs · Open enrollment is closed for new participants. If you would like more information about Con Edison, please stay on the line for the next representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Con Edison below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Con Edison phone number to document the phone system.
Here is how our research team describes the way the Con Edison phone system greets you: For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 0 at the first menu, next press 1.
Below are some clips we've found from Con Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Good afternoon. Thank you for calling Con Edison For service in English, press one.
Please listen to the following as our menu options have changed.
If you have an electric outage, gas leak, steam emergency, or a hazardous condition, please press one."
Excerpt from a call with Con Edison
Monday, January 15, 2024 5:42 PM
They may ask you to say or enter information
"Good afternoon. Thank you for calling Con Edison For service in English, press one.
Please listen to the following as our menu options have changed.
If you to continue responding to the system using your voice and Due to rising delivery rates, customers will experience higher than normal bills throughout the summer.
Help with paying your bill, including information on our energy affordability program and flex payment plans, go to kana dot com slash payment plan.
Please say or enter either your account number one digit at a time, ignoring any dashes."
Excerpt from a call with Con Edison
Thursday, August 15, 2024 8:27 PM
The first phone menu
"Good afternoon.
Thank you for calling Con Edison. Please listen to the following as our menu options have changed.
If you have an electric outage, gas leak, steam emergency, or hazardous condition, please press one.
If you are calling to verify a field employee's credentials, press two."
Excerpt from a call with Con Edison
Wednesday, July 31, 2024 4:21 PM
What are the hours and when should I call?
Con Edison operates the call center for this 800-752-6633 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,351 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Con Edison at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Con Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Con Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Con Edison is Sunday.The most busy day to call is Monday, which averages 375% more phone calls by comparison.Again, this is based on a sample of 1,351 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 857% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Con Edison is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Con Edison staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
When calling Con Edison, it's important to know that you can get service seven days a week. That's because Con Edison offers a strong automated system that is genuinely helpful to customers and can get them to a helper at any time of day.
When I called, I was taken to the automated menu and was given several choices, such as reporting a power outage, needing to ask about an electric bill or needing to set up or end service at either my current or my previous location.
I opted for setting up service, and I was told that I could speak with Watt, which is Con Edison's virtual assistant. If I chose that option, I'd get a link sent to my phone where I could connect with Watt and get new service at my new location, along with disconnecting previous service. I said that I'd like to pursue that option, and I immediately received a link to speak with Watt. The text message told me this link would expire after 10 minutes, although this is not true. The message appears to remain operational indefinitely, as I tested it again well after the call and easily connected with Watt.
Once I said that I wanted to connect with Watt and got the text link, the system thanked me for calling Con Edison and said goodbye before hanging up. There's no option to go back or go to another part of the menu; once you connect with Watt, that ends your call.
Overall, I thought this service was helpful. Many people are fine with talking to an automated assistant, and this one appears to offer genuine assistance. I don't love that you can't go back, but that was the lone negative. If I were a customer of Con Edison, I'd use this number for assistance.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Con Edison
If you have time to do a bit of reading before you call Con Edison, we recommend you read over some of our problem-specific articles.
You can find information about Con Edison rates on our official website. Simply visit our website and navigate to the "Rates and Tariffs" section. This page provides detailed information about our various rate plans, including residential, commercial, and industrial rates. Additionally, you can also find information about current rates, rate schedules, and any updates or changes to the rates. If you have specific questions or need further assistance, you can reach out to our customer service team through the contact information provided on the website. We strive to provide transparent and up-to-date information about our rates to ensure our customers can make informed decisions about their energy consumption and billing.
To update your account information with Con Edison, you can do so online through the website by logging into your account and selecting the option to update your information. You may also call the customer service hotline and speak with a representative who can assist you with updating your account details over the phone. Additionally, you can visit a local Con Edison office and update your information in person with the help of staff members. It's important to keep your account information current to ensure accurate billing and communication from Con Edison.
Click the link above to get answers to just about any Con Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Con Edison, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting bill audit: "So is there an option for that?"
- From a call lasting 12m 17s , Feb 26, 2025 5:53 PM
Information about why customers call Con Edison is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Con Edison customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Con Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Con Edison agent. This phone number is Con Edison's best phone number because 23,460 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-6633 include Setup Service, Overcharge on Account, Cancel Service, Meter Reading, Setup Payment Arrangement and other customer service issues. The Con Edison call center that you call into has employees from Covington, KY / Honduras and is open 24 hours, 7 days according to customers. In total, Con Edison has 3 phone numbers. It's not always clear what is the best way to talk to Con Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Con Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Con Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
