US Postal Service Live Chat

How to chat with US Postal Service by GetHuman

Best alternative to chatting with US Postal Service:
For relevant help, and to make sure your issue gets attention, tell us the problem below.

Why did you want to chat with US Postal Service?

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Topics in recent chat windows with US Postal Service

US Postal Service Live Chat - by the Numbers

Live chat starting point
https://as00.estara.com/OneCC/200106298074/gui/chat_form.html?optionaldata1=https://cns.usps.com/go/Secure/LabelInformationAction!input.action?form.deliveryCountry=840&optionaldata2=&optionaldata25=&department=41441
Call-back available
NO
Department you chat with
Technical Support
Chat center hours
Mon-Fri 8am-8:30pm, Sat 8am-6pm EST
Best time to chat
1:15pm
Average wait
1
Current wait
1
Rank (overall)
6
Alternate methods
phone or facebook or chat or email or web or twitter
Quality of communication
57%
Quality of help
38%
Customer votes
73,111
Information last updated
Wed Jan 17 2018 10:00:00 GMT+0000 (UTC)
Best phone number
800-275-8777

Chatting with US Postal Service Customer Service

Live chat with US Postal Service by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with US Postal Service about. We can usually help ensure a better outcome. This is the best way to live chat with US Postal Service because 379,728 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case US Postal Service usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://as00.estara.com/OneCC/200106298074/gui/chat_form.html?optionaldata1=https://cns.usps.com/go/Secure/LabelInformationAction!input.action?form.deliveryCountry=840&optionaldata2=&optionaldata25=&department=41441 are used to handling Delivery problem, Track an order, Change order, Refund, File a report and other customer service issues. When you chat with US Postal Service agents, they are most likely chatting with you from their call center located in Michigan or California. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-8:30pm, Sat 8am-6pm EST. It's hard to tell if companies like US Postal Service offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting US Postal Service with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting US Postal Service

While US Postal Service does offer live chat as a way to get help, they also have a phone number. In total, there are 12 ways to get in touch with them. The best phone number for US Postal Service is their 800-275-8777 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact US Postal Service? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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