TurboTax Live Chat
How to chat with TurboTax by GetHuman
https://turbotax.intuit.com/support/contact/Live Chat with TurboTax Agents
- Chat is available 24 hours, 7 days.
- The average wait time (for agents to join) is 38 minutes.
- Current estimated wait time for an agent to join your chat window is 51 mins.
Despite the fact that TurboTax has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.
Topics from recent customer chat windows
I have been trying to file my taxes and pay with my American Express card and it keeps...
My TURBO TAX REFUND CHECK WAS REJECTED BY FIRST CHOICE CREDIT UNION BANK WAUPACA WISCON...
I am Donald G Hatfield SS* *** ** **** you people configured my **** Federal Tax return...
Someone filed my taxes and it wasn't me want to know how to file my self and who filed...
I paid and have not received my state taxes yet.last week I sent my federal in u all re...
my lenk that yall sent me has exspared befor i found it
Well the irs sayes your bank they sent it to still has has of March ** and there is a b...
My name is Bridget Liggins and I filed taxes about * years ago through TurboTax and now...
Received notice last week from IRS stating that I owe $****.** for **** taxes. I filed...
LAST YEAR INFO MISSING: I've used TurboTax for years because it is supposed to use pri...
I used the IRS Track My Refund feature and realized my federal refund had been paid ove...
I have the Premier edition for investing. My problem is that while with the "Find" too...
I purchased a TT Premier **** Federal and State software from Best Buy in Falls Church...
I have paid my turbo tax bill and did all of the work in my taxes. I owed this year and...
Help me with my issueTurboTax Live Support Statistics
Live chat starting pointhttps://turbotax.intuit.com/support/contact/
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat2:15pm
Average wait38
Current wait51
Rank (overall)3
Alternate methodsphone or chat or facebook or twitter or web
Quality of communication77%
Quality of help81%
Customer votes48,337
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-446-8848
Chatting with TurboTax Customer Service
Live chat with TurboTax by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with TurboTax about. We can usually help ensure a better outcome. This is the best way to live chat with TurboTax because 109,458 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case TurboTax usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://turbotax.intuit.com/support/contact/ are used to handling Track My Refund, Can't Access Account, Missing Refund, Refund a Charge, Ask For Tax Help and other customer service issues. When you chat with TurboTax agents, they are most likely chatting with you from their call center located in California or Texas. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like TurboTax offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting TurboTax with GetHuman and keep sharing with others so we can together make customer service less frustrating.
Contacting TurboTax
While TurboTax does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for TurboTax is their 800-446-8848 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact TurboTax? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
Are TurboTax and GetHuman affiliated?
GetHuman and TurboTax have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!