Old Navy Live Chat

How to chat with Old Navy by GetHuman

https://oldnavy.gap.com/customerService/info.do?cid=83044
Live Chat with Old Navy Agents
  • Chat is available Mon-Sun 8am-10pm EST.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 2 mins.
Despite the fact that Old Navy has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

Missing item I ordered once and never came. Issued credit I reordered the coat along...
Hola hice un pedido que dec*a que me llegar*a el d*a ** todo pero ahora dice el ** y es...
Instead of reward for banana republic order online, old navy card was used.*Can you ple...
Instead of reward for banana republic order online, old navy card was used.
* items in my package have not shipped. I absolutely need them for Christmas. I was nev...
Brown sweater lost in transit
I bought a e gift card and put the wrong email on it
I need a receipt for an online order.
Have not received a statement. I want to hold to speak to a human.
I placed an order today and I received an email confirmation with an order number, but...
I can't get in to my password. On the old navy site
Package never came but it says it’s delivered
Want to add to an order *D**JQ*. The cashier was able to get a clearance price. Online...
I ordered online because I came to vegas and the order shipment changed and Im leaving...
Help me with my issue

Old Navy Live Support Statistics

Live chat starting pointhttps://oldnavy.gap.com/customerService/info.do?cid=83044
Department you chat withCustomer Service
Chat center hoursMon-Sun 8am-10pm EST
Best time to chat2:45pm
Average wait1
Current wait2
Rank (overall)3
Alternate methodsphone or web or chat
Quality of communication53%
Quality of help46%
Customer votes39,890
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-653-6289

Chatting with Old Navy Customer Service

Live chat with Old Navy by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Old Navy about. We can usually help ensure a better outcome. This is the best way to live chat with Old Navy because 9,498 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Old Navy usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://oldnavy.gap.com/customerService/info.do?cid=83044 are used to handling Store Feedback, Cancel an Order, Return an Order, Find a Product, Track an Order and other customer service issues. When you chat with Old Navy agents, they are most likely chatting with you from their call center located in California. Live chat is rarely available 24/7, and this department is open Mon-Sun 8am-10pm EST. It's hard to tell if companies like Old Navy offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Old Navy with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Old Navy

While Old Navy does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for Old Navy is their 800-653-6289 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Old Navy? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Old Navy and GetHuman affiliated?

GetHuman and Old Navy have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Old Navy Contact Info

Information that GetHuman and its users have gathered about how to best reach Old Navy
Old Navy Phone NumberMore Old Navy Contact Info

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