Does American Eagle Outfitters offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for American Eagle Outfitters below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this American Eagle Outfitters phone number to document the phone system.
Here is how our research team describes the way the American Eagle Outfitters phone system greets you: Place an order or if you have questions regarding your order, press 1. Real rewards program, press 2. Real rewards credit card, press 3. Customer service representative, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4.
Below are some clips we've found from American Eagle Outfitters's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling American Eagle.
Please listen carefully as our menu options may have changed.
If you would like to place an order, or if you have questions about an existing order, press one.
For questions regarding the Real rewards program, press two."
Excerpt from a call with American Eagle Outfitters
Saturday, March 9, 2024 10:07 AM
After you press 1
"For questions regarding the Real rewards credit card, press three.
Or to speak to a if you are calling for the status of your order, press one."
Excerpt from a call with American Eagle Outfitters
Sunday, January 7, 2024 9:51 PM
What are the hours and when should I call?
American Eagle Outfitters operates the call center for this 888-232-4535 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 113 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the American Eagle Outfitters call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Eagle Outfitters phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Eagle Outfitters staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Eagle Outfitters is Sunday.The most busy day to call is Wednesday, which averages 136% more phone calls by comparison.Again, this is based on a sample of 113 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call American Eagle Outfitters is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that American Eagle Outfitters staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Calling this American Eagle Outfitters Customer Number
When you call the customer service phone number for American Eagle Outfitters, you're met with an automated messaging system. It thanks you for calling and says to press 1 if you would prefer to continue in Spanish, then presents the phone menu. I'm glad there's an alternative language option; it increases caller accessibility and is definitely appreciated!
The system says to listen to the following options carefully because their phone menu may have recently changed.
Press 1 if you would like to place an order or if you have questions about an existing order.
Press 2 if you have questions about the Real Rewards program.
Press 3 if you have questions regarding the Real Rewards credit card.
Press 4 if you would like to speak to an American Eagle Outfitters or Aerie customer representative.
I appreciate the straightforward option of being able to speak to a representative. A lot of other customer service lines make you jump through hoops to reach a human being, which is honestly just an accessibility barrier and gives the impression the company doesn't want to be bothered with or address customer concerns.
If you press the first option, you're taken to an additional phone menu: press 1 to check the status of an order, press 2 to hear return instructions, or press 3 to speak to a representative. Again, I appreciate the direct option to speak to a human being!
Pressing the second option will bring you to a similar additional phone menu, although this one instructs you to listen carefully as the options may have changed. Press 1 if you're calling about points or rewards, press 2 if you're calling about the Real Rewards credit card, or press 3 to speak to a representative.
If you press options 3 or 4 from the main phone menu, you're transferred to a representative, which is great. I was able to be helped very quickly and easily! Overall, great experience.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call American Eagle Outfitters
If you have time to do a bit of reading before you call American Eagle Outfitters, we recommend you read over some of our problem-specific articles.
American Eagle Outfitters' return policy allows customers to return unwashed, unworn, and undamaged items within 60 days of the purchase date. Original tags and packaging are required for a full refund. Returns can be made in-store or by mail, and proof of purchase, such as a receipt or packing slip, is necessary for all returns. American Eagle Outfitters offers a convenient option for online purchases by allowing returns through mail or in-store. For in-store returns, customers are refunded in the original payment method, while online returns are credited back to the original form of payment after processing, usually within 7-15 business days. Restrictions may apply to certain items such as swimwear, underwear, and final sale items. For more information, customers can refer to the detailed return policy on the American Eagle Outfitters website or contact customer service for assistance.
No, American Eagle Outfitters gift cards do not expire. They are valid for use indefinitely, allowing you to shop at any time that suits you. Whether you received a gift card as a present or purchased it for yourself, you can rest assured that its value remains intact until fully utilized. This means you can shop for trendy apparel, accessories, and more without any time constraints. Whether you're looking to update your wardrobe, follow the latest fashion trends, or find the perfect gift for someone special, American Eagle Outfitters gift cards provide flexibility and convenience without worrying about expiration dates.
Yes, American Eagle Outfitters does offer international shipping. Customers outside of the United States can enjoy shopping for trendy clothing and accessories from American Eagle. The brand recognizes its global customer base and provides the convenience of international shipping to enable customers worldwide to access their products. Whether you're in Europe, Asia, or anywhere else, American Eagle Outfitters strives to make their fashionable and quality merchandise available to you. Simply visit their website, select your desired items, and proceed with the international shipping option during checkout. Please note that delivery times and costs may vary depending on the destination. Stay updated with American Eagle's website for any specific shipping restrictions or instructions for your country.
Click the link above to get answers to just about any American Eagle Outfitters customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Eagle Outfitters, and their purpose. Are any of these similar to the reason you are trying to call?
Price adjustment request: "I had ordered two tops, today they came at full price, but now they're on sale, can I get a price adjustment?"
- From a call lasting 4m 10s , Jan 7, 2024 9:51 PM
Information about why customers call American Eagle Outfitters is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, American Eagle Outfitters provides this option.
American Eagle Outfitters Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Eagle Outfitters will reply our your email.
American Eagle Outfitters Customer Service on Facebook / Messenger
Some customer service teams, like that of American Eagle Outfitters, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
American Eagle Outfitters Customer Help Desk / Web Support
As a last, sometimes only, resort- American Eagle Outfitters customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Eagle Outfitters's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Eagle Outfitters agent. This phone number is American Eagle Outfitters's best phone number because 10,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-232-4535 include Returns, Cancel Order, Change Order, Refund, Track Order and other customer service issues. Rather than trying to call American Eagle Outfitters first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or chat. In total, American Eagle Outfitters has 1 phone number. It's not always clear what is the best way to talk to American Eagle Outfitters representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Eagle Outfitters. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Eagle Outfitters. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
