AOL Live Chat

How to chat with AOL by GetHuman

http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=217480
Live Chat with AOL Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 69 minutes.
  • Current estimated wait time for an agent to join your chat window is 102 mins.
Despite the fact that AOL has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

Need to change method of payment & update acct info. Talked to someone yesterday & she...
I have recently had problems with AOL Gold. I have called technical support twice. The...
Is this genuinely from AOL??**“Dear Valued Customer, **We are closing all old version...
I'm a past AOL employee who had contributed into a ***k plan during my five years emplo...
I can't sign to my aol mail
I sent him my new credit card Which is my main bank of Chase yesterday sent in another...
I received two suspicious emails, supposedly from AOL. One of which says:** AOL Support...
Someone changed my password and I have no more access to my account. And my security in...
I received the email below and wish to verify it's original is from AOL before I take a...
account hacked. Unable to sigh in. Unable to change password
Hi AOL,on your new email page for say Firefox is it possible that you can make spam sam...
Co Work ******@***.com* The company mail id**Firstly I was informed only about the regi...
I tried to get into my aol account on computer but it said it was deactivated, which wa...
Have aol app email and aol web site email accounts both with same Email name which is...
Help me with my issue

AOL Live Support Statistics

Live chat starting pointhttp://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=217480
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat9:30am
Average wait69
Current wait102
Rank (overall)3
Alternate methodsphone or chat or web or twitter
Quality of communication46%
Quality of help45%
Customer votes64,411
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-827-6364

Chatting with AOL Customer Service

Live chat with AOL by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with AOL about. We can usually help ensure a better outcome. This is the best way to live chat with AOL because 113,436 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case AOL usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=217480 are used to handling Hacked Account, Recover Account, Reset Password, Refund a Charge, Cancel Account and other customer service issues. When you chat with AOL agents, they are most likely chatting with you from their call center located in New Mexico or Oklahoma or Florida or India. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like AOL offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting AOL with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting AOL

While AOL does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for AOL is their 800-827-6364 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact AOL? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are AOL and GetHuman affiliated?

GetHuman and AOL have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

AOL Contact Info

Information that GetHuman and its users have gathered about how to best reach AOL
AOL Phone NumberMore AOL Contact Info

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