AOL Live Chat

How to chat with AOL by GetHuman

Live Chat with AOL Agents
http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=217480
Current Wait: 69 mins (avg 69)
Hours: 24 hours, 7 days
Best alternative to chatting with AOL:
For relevant help, and to make sure your issue gets attention, tell us the problem below.

Why did you want to chat with AOL?

We want to get you the right department and more attention on your issue.

Topics in recent chat windows with AOL

AOL Live Chat - by the Numbers

Live chat starting point
http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=217480
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
2:45pm
Average wait
69
Current wait
69
Rank (overall)
3
Alternate methods
phone or chat or web
Quality of communication
75%
Quality of help
74%
Customer votes
64,383
Information last updated
Tue Jan 16 2018 09:00:00 GMT+0000 (UTC)
Best phone number
800-827-6364

Chatting with AOL Customer Service

Live chat with AOL by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with AOL about. We can usually help ensure a better outcome. This is the best way to live chat with AOL because 73,140 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case AOL usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=217480 are used to handling Hacked Account, Update Account Info, Technical or service issue, Recover Account, Disabled Account and other customer service issues. When you chat with AOL agents, they are most likely chatting with you from their call center located in New Mexico or Oklahoma or Florida or India. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like AOL offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting AOL with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting AOL

While AOL does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for AOL is their 800-827-6364 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact AOL? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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